As Customer Service Technicians, our primary tasks include assisting customers by diagnosing technical issues, providing solutions, and ensuring their satisfaction. We manage support tickets, perform remote troubleshooting, and instruct customers on the use of products or services. We coordinate with internal teams to resolve complex technical problems and ensure timely resolution. We create detailed documentation of customer interactions and solutions provided. We continuously update our knowledge base with new technologies and service procedures.
Core tasks:
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