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Salary and Benefits

Customer Success Engineer
$65K-$79K / yr. (est.)
$65K
$72,559 / year
$80K
Average base salary
The salary information provided is based on data collected from various reliable sources and may vary depending on individual qualifications and other factors.

About Customer Success Engineer

What does a Customer Success Engineer do?

As the customer success engineers, we are responsible for the technical parts of the procedures for the operation of client success. We are primarily product experts. We own a strategic mind to provide customers their required services. We work as a coach and serves as a trusted advisor to the clients. We assist clients in the implementation of technical solutions. Our main job is to support customer success managers in constructing relationships and offering superior quality services to the existing customers. We interact with customers virtually and represent a good client relationship.

Core tasks:

  • working as a bridge between the company and clients.
  • examining incorporation with the existing system.
  • responding to the technical questionnaires.
  • explaining new services and features.

Insights

How Many Years of Experience Do Professionals Need Before Becoming Customer Success Engineer?
On average, people work 7+ years in other positions prior to becoming a Customer Success Engineer.
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Customer Support SpecialistSan Francisco, CA - 3 months ago
Wait, what? I've been in Customer Support for years and I still need more experience for becoming a Customer Success Engineer? 😤
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UX DesignerSeattle, WA - 3 months ago
7+ years in other positions? 😫 Do they really expect us to wait that long before transitioning into Customer Success Engineering?
How Long Do Customer Success Engineer Employees Typically Stay in Their Roles?
On average, Customer Success Engineers works in this position for 1-3 years across multiple employers.
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ConsultantNew York City, NY - 3 months ago
Customers Success Engineers are essential for driving customer satisfaction and retention. Their expertise makes a real impact!
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Marketing ManagerLos Angeles, CA - 3 months ago
I've seen how Customer Success Engineers positively influence brand advocacy and upsell opportunities, leading to business growth. 💪
What Is the Job Hopper Score for Customer Success Engineer Employees?
Moderate job changes in Customer Success Engineer, showing some career movement without excessive turnover.
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Financial AnalystChicago, IL - 3 months ago
so now we're celebrating people leaving their jobs? What a joke! 🤦
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Marketing CoordinatorHouston, TX - 3 months ago
👏 It's about time someone recognizes the benefits of versatility in customer success engineering!

Career path

Path to job

Discover a Customer Success Engineer's areas of knowledge sorted by their majors.
Explore the list of higher education institutions that a Customer Success Engineer typically studied at.
DeVry University-Arizona
San Jose State University

Path after job

A Customer Success Engineer typically moves on to these titles.
100 %
Software Engineer
Avg. length of tenure:2 years
Show jobs
Read more

Community

Demographics

What Is the Age and Gender Ratio of Customer Success Engineer Employees?
Gender ratio in Customer Success Engineer position: 0.853764779091475 Male and 0.146235220908525 Female. Age ratio in Customer Success Engineer position: 16-20: 3%, 21-30: 59%, 31-40: 28%, 41-50: 8%, 51-60: 2%, 60+: 0%. Customer Success Engineer position is predominantly male (85.4%) with the largest age group being 21-30 years old, followed by 31-40 years old.
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Customer Success EngineerPhiladelphia, PA - 3 months ago
It's not just the gender ratio, but also the age gap in this occupation. Younger folks dominate! 🤷
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Customer Success EngineerPhoenix, AZ - 3 months ago
I'm in my 60s! Are you telling me there's no space for experience in this industry? 😤

Workplaces

Who Are the Top Employers for Customer Success Engineer?
Top employers of Customer Success Engineer position: Adobe, Diebold Nixdorf, FUJIFILM Medical Systems. People who work in Customer Success Engineer position most typically go on to work for the Adobe.
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Customer Success EngineerSan Francisco, CA - 3 months ago
FUJIFILM's focus on the medical field makes them a strong player among the competition.
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Customer Success EngineerChicago, IL - 3 months ago
Diebold Nixdorf may not have the same brand recognition, but they excel in financial solutions!
Adobe
Diebold Nixdorf
FUJIFILM Medical Systems
What Industries Does Customer Success Engineer Typically Have Experience In?
Industry Background: The most typical industries of Customer Success Engineer: Information Technology, Manufacturing, Administrative & Support, Retail, Professional / Scientific / Technical. Customer Success Engineer employees most likely come from a Information Technology industry background.
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Customer Success EngineerNew York City, NY - 3 months ago
Well, I must say, as a Customer Success Engineer, I thrive under pressure. It's thrilling to collaborate with customers and aid them in optimizing our products to boost their overall satisfaction. Let's make it happen! 💯
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Customer Success EngineerAtlanta, GA - 3 months ago
Y'all ain't seeing the bigger picture. The key to being a successful Customer Success Engineer is empathy. Understanding the customers' pain points and going the extra mile to provide exceptional support is what sets us apart. 💪

Find your job as Customer Success Engineer

Discussion about Customer Success Engineer

Want to know more about Customer Success Engineer position?
Share your thoughts and ideas about Customer Success Engineer position with others in our community.
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Do I need any certifications or degrees to work as a Customer Success Engineer?
What typical tasks a Customer Success Engineer work on?
What kind of experience do I need to get hired as a Customer Success Engineer?
Can you work as a Customer Success Engineer if you are a freelancer?
What typical interview questions do you have to answer?
How do you get hired as a Customer Success Engineer?
Is the work environment safe for a Customer Success Engineer?
I’m interested in working as a Customer Success Engineer, is it worth it financially?
How formal is the dress code if you work as a Customer Success Engineer?
Does job growth for a Customer Success Engineer look promising?
Where do people working as a Customer Success Engineer usually graduate?
What is the women/men ratio in the job of Customer Success Engineer?
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Isabella Holmes2 years ago
Mostly men choose this job, but women also choose this.
What is the typical age to work as a Customer Success Engineer?
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Isabella Holmes2 years ago
The typical age is 29.
Is a Customer Success Engineer considered to be a junior profession?
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Sophie Hayes2 years ago
You should work for 7 years on average to become a Customer Success Engineer.
Which industries are highly likely to employ a Customer Success Engineer?
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Sophie Hayes2 years ago
For a Customer Success Engineer it’s the most likely to work in the Information.
Is a higher education needed as a Customer Success Engineer?
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Benjamin Gardner2 years ago
Most people have a Bachelor of Science degree
Which company are you working for as a Customer Success Engineer?
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Sophie Hayes2 years ago
Adobe, Diebold Nixdorf, FUJIFILM Medical Systems, Google and Salesforce has the most employees.
How long do people usually work as a Customer Success Engineer when they switch to another position?
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Sophie Hayes2 years ago
You should work for 2 years before considering changing to another role.
How likely is it for people working as a Customer Success Engineer to switch companies still working as a Customer Success Engineer?
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Sophie Hayes2 years ago
The job hopper score is medium for a Customer Success Engineer.
What work history do people usually have before becoming a Customer Success Engineer?
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Benjamin Gardner2 years ago
Typical prior positions for a Customer Success Engineer are Software Engineer, Systems Engineer or Solutions Architect
What typical professions people working as a Customer Success Engineer switch to?
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Isabella Holmes2 years ago
Working as Customer Success Engineer consider Software Engineer as a next step in your career.
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Disclaimer

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