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Salary and Benefits

Customer Success Manager
$54K-$66K / yr. (est.)
$55K
$60,891 / year
$67K
Average base salary
The salary information provided is based on data collected from various reliable sources and may vary depending on individual qualifications and other factors.

About Customer Success Manager

What does a Customer Success Manager do?

Working as Customer Success Managers, we are responsible for customer engagement by supporting their transition from sales prospects to active users. Our focus is on loyalty and long-term client relationships. We monitor customer happiness and look for proactive problem resolutions. Checking in with current clients and designing a customer onboarding framework fall under our umbrella. Upselling, expansion, and upgrades are ways in which Customer Success Managers can drive portfolio growth.

Core tasks:

  • onboard customers
  • expand customer accounts
  • increase customer retention
  • solve customer issues
  • drive customer satisfaction

Insights

How Many Years of Experience Do Professionals Need Before Becoming Customer Success Manager?
On average, people work 7+ years in other positions prior to becoming a Customer Success Manager.
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Project ManagerSeattle, WA - 6 months ago
😤 This is outrageous! Who says we need to spend 7+ years in other positions before becoming a Customer Success Manager? These requirements are a joke!
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Operations SpecialistNew York City, NY - 6 months ago
🤷 I guess it takes time to build the necessary skills for the role, but 7+ years seems excessive. I wonder why that is the benchmark for becoming a Customer Success Manager?
How Long Do Customer Success Manager Employees Typically Stay in Their Roles?
On average, Customer Success Managers works in this position for 1-3 years across multiple employers.
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Operations CoordinatorHouston, TX - 6 months ago
CSMs, do you even stick around long enough to understand the operational challenges of the clients? Seems like you're only there for the shiny initial onboarding. 😒
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Account ExecutiveSeattle, WA - 6 months ago
While this survey may make Customer Success Managers look flaky, as an AE, I know how important their continuous support is to upselling and securing renewals. Keep doing what you do! 👍
What Is the Job Hopper Score for Customer Success Manager Employees?
Moderate job changes in Customer Success Manager, showing some career movement without excessive turnover.
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Software EngineerHouston, TX - 6 months ago
As a software engineer, I find it laughable that this infographic suggests a seamless switch from customer success to software engineering. It takes years of practice and training!
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HR SpecialistMiami, FL - 6 months ago
This infographic is so misleading. Can someone please explain to me how a customer success manager suddenly becomes a human resources specialist overnight? Impossible!

Career path

Path to job

Discover a Customer Success Manager's areas of knowledge sorted by their majors.
Explore the list of higher education institutions that a Customer Success Manager typically studied at.
Brigham Young University-Idaho
The University of Texas at Austin

Path after job

Community

Demographics

What Is the Age and Gender Ratio of Customer Success Manager Employees?
Gender ratio in Customer Success Manager position: 0.572998430141287 Male and 0.427001569858713 Female. Age ratio in Customer Success Manager position: 16-20: 2%, 21-30: 63%, 31-40: 25%, 41-50: 8%, 51-60: 2%, 60+: 0%. Customer Success Manager position is predominantly male (57.3%) with the largest age group being 21-30 years old, followed by 31-40 years old.
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Customer Success ManagerMiami, FL - 6 months ago
Wow, the majority of Customer Success Managers are in their 20s and 30s. Makes me wonder if it's hard for older professionals to break into this field. 🤔
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Customer Success ManagerSan Francisco, CA - 6 months ago
This is why we need to keep fighting for gender equality in the workplace. No woman should feel discouraged from pursuing any career path. 💪

Workplaces

Who Are the Top Employers for Customer Success Manager?
Top employers of Customer Success Manager position: Adobe, Cisco, LinkedIn. People who work in Customer Success Manager position most typically go on to work for the Adobe.
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Customer Success ManagerSeattle, WA - 6 months ago
You guys are missing out! Microsoft is on the rise in the world of Customer Success Management. Don't sleep on Azure and their customer relationship management tools!
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Customer Success ManagerBoston, MA - 6 months ago
Adobe, Cisco, LinkedIn... enough with the big names. What about the startups and mid-sized companies offering innovative customer success strategies? Support the underdogs!
Adobe
Cisco
LinkedIn
What Industries Does Customer Success Manager Typically Have Experience In?
Industry Background: The most typical industries of Customer Success Manager: Information Technology, Administrative & Support, Professional / Scientific / Technical, Retail, Manufacturing. Customer Success Manager employees most likely come from a Information Technology industry background.
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Customer Success ManagerHouston, TX - 6 months ago
As a Customer Success Manager, it's all about building strong relationships with clients and providing exceptional support. Let's make them happy! 😊
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Customer Success ManagerPhiladelphia, PA - 6 months ago
Customer Success Managers should always be adaptable and ready to tackle any challenges that come their way! We're the problem solvers. 💪

Find your job as Customer Success Manager

Discussion about Customer Success Manager

Want to know more about Customer Success Manager position?
Share your thoughts and ideas about Customer Success Manager position with others in our community.
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How is the gender diversity among people working as a Customer Success Manager?
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Benjamin Gardner3 years ago
The women/men ratio is well balanced.
How old are people who work as a Customer Success Manager?
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Liam Brown3 years ago
The typical age is 30.
Is a Customer Success Manager considered to be a senior profession?
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Benjamin Gardner3 years ago
On average, people have 7 years of experience when they start working as a Customer Success Manager
What industries does a Customer Success Manager typically work in?
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Benjamin Gardner3 years ago
Information is the most probable for a Customer Success Manager to work in.
Speaking of higher education, do I need a degree as a Customer Success Manager?
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Benjamin Gardner3 years ago
Most people have a Bachelor of Arts degree
As a Customer Success Manager, which company should I definitely check out for jobs?
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Liam Brown3 years ago
Working as a Customer Success Manager it might be a good next step to work for Adobe, Cisco, LinkedIn, Microsoft Corporation and Oracle
How many years do people work as a Customer Success Manager before changing their role?
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Liam Brown3 years ago
2 years is the typical lifespan for a Customer Success Manager.
How frequently people change companies if they work as a Customer Success Manager?
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Liam Brown3 years ago
The job hopper score is medium for a Customer Success Manager.
What do people usually work as before switching to Customer Success Manager?
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Benjamin Gardner3 years ago
A Customer Success Manager probably worked as Account Manager, Account Executive or Project Manager before
What are the typical next steps for someone working as a Customer Success Manager?
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Benjamin Gardner3 years ago
Director of Customer Success, Account Manager or Account Executive can be a good next step
Don't Miss Out on the Perfect Customer Success Manager job
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Disclaimer

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