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Customer Success Manager job

Information BuildersNew York City, NY
Information Builders jobs

Job Description

Description Customer Success Management is a business unit operating within Information Builders Worldwide Customer Services division. To learn more about Information Builders, visit http://www.informationbuilders.com. The goal of the Customer Success Management (CSM) team is to retain customers through securing renewals and increasing recurring revenue. Responsibilities The CSM Manager will be: Supervise a staff of two Customer Success Representatives, including providing necessary training and ongoing support. Act as strong, collaborative liaison between the team and senior management as well as other corporate business units. Fulfill the revenue generation goals of the business unit. Establish processes and best practices that realize targeted revenue and optimize the customer experience. Analyze customer feedback and data to revise best practices as necessary to meet targeted outcomes, establish effective channels of communication with other business units. Coordinate team priorities and activity to meet business goals. Account for reporting in real time on metrics, status, and any other detail required. Core Skills 2-3 years experience in a software customer success and inside sales role. Strong technical aptitude; self-starter who can quickly and independently learn our software products and guide staff in learning our software products. Experience supervising and leading customer support staff. Strong interpersonal skills. Knowledge of Customer Relationship Management (CRM), including CRM software Salesforce. Proficient in Microsoft Office Suite; especially MS Excel skills. Knowledge of Information Builders software is a plus. Professional, positive demeanor; strong team spirit and leadership qualities. Excellent spoken/written communication skills. Excellent time management and project management skills. Highly organized approach to planning, reporting, and execution of responsibilities. Other Requirements Bachelors degree in business, computer science, or a related field. Knowledge of technologies such as, IT networking, internet technologies, web servers and XML. - provided by DiceCRM, Excel, HTTP, Manager, Management, Metrics, Networking, Project, Project Management, Sales, SalesForce, Web Servers, XML
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