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Customer Success Manager job

P3HiredWashington, DC
P3Hired jobs




Job Description

This growing firm has created the next generation location platform and is disrupting the location and proximity technology industry, and millions of customers touch our technology every day. Our team has worked very hard to build and implement products that change the way our partners locate, engage, and transact with their customers. Our 2,000% growth rate and global footprint is validation of this effort. We are continually driven to innovate and create new products for our customers that will continue to change the way consumers transact business with our partners. Everyone who joins our team plays a pivotal role, wears many hats, and can make a big difference in the company. We are seeking someone who is proactive, creative, a problem-solver, and able to put big ideas into motion. You will need to be able to keep small details organized, while focusing on big-picture strategy for each customer. We are the global leader in location technology solutions and serve some of the world's largest brands. We have revolutionized the way companies interact and engage with their customers, and invite you to join one of the fastest-growing and most exciting companies in the country. Responsibilities Develop and manage client expansion activity Work with internal departments, including sales, product, engineering, support, operations, and finance Communicate regularly with customers Provide customer feedback to internal teams Analyze customer data to improve customer experience Improve onboarding process Mediate between clients and company Handle and resolve all customer requests and complaints Meet personal/company monthly, quarterly, and annual goals 2-4 years B2B client relationship management experience in the technology industry Highly organized and able to multi-task Self-driven and proactive nature Strong communication and interpersonal skills Demonstrated history of meeting and exceeding goals Knowledge of customer success processes Passionate for client success Experience managing retailers, restaurants, grocers, and gaming venues (a plus) ID: 2019-1097 External Company Name: P3Hired External Company URL: http://p3hired.com/ Post End Date: 10/1/2019
Estimated annual salary


  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Provide staff with assistance in performing difficult or complicated duties.
  • Monitor sales staff performance to ensure that goals are met.


  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.


  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.



Company - Private




$1M to $5M


2417 N. Ottawa St.Arlington, VA, 22205


Human Resources



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