About

Description

As Customer Support Representatives, we help customers with complaints and questions, give customers information about products and services, take orders, process returns, and manage customer queries and complaints. We process orders, modifications, and escalate complaints across several communication channels, maintaining a positive, empathetic and professional attitude toward customers at all times, responding promptly to customer inquiries. We communicate with customers through various channels, acknowledging and resolving customer complaints, knowing our products inside and out so that you can answer questions, processing orders, forms, applications, and requests, keeping records of customer interactions, transactions, comments, and complaints.

Core tasks:

  • communicate and work with colleagues as necessary
  • issue feedback on the efficiency of the customer service process
  • supervise a team of junior customer service representatives
  • ensure customer satisfaction and provide professional customer support

Insights

Years on other jobs

How many years do people usually work on other jobs before becoming a Customer Support Representative?
3-5 years
Years on other jobs
On average, people work more than 3-5 years in other positions prior to becoming a Customer Support Representative.

Position lifespan

How long does a Customer Support Representative work in this position across multiple employers?
3-5 years
Position lifespan
On average, a Customer Support Representative works in this position for 3-5 years across multiple employers.

Job hopper score

How likely is a Customer Support Representative to change companies while holding the same title?
Medium
Job hopper score
The job hopper score is Medium for a Customer Support Representative.

Career path

Path to job

Prior positions

Most people held these titles before becoming a Customer Support Representative.
40 %
Customer Service Representative
Avg. length of tenure:2 years
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9 %
Administrative Assistant
Avg. length of tenure:2 years
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Fields of study

Discover a Customer Support Representative’s areas of knowledge sorted by their majors.

Top educational institutions

Explore the list of higher education institutions that a Customer Support Representative typically studied at.
Brigham Young University-Idaho
San Francisco State University

Path after job

Subsequent positions

A Customer Support Representative typically moves on to these titles.
21 %
Customer Service Representative
Avg. length of tenure:3 years
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8 %
Customer Support Manager
Avg. length of tenure:3 years
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Community

Demographics

Age

Customer Support Representative age distribution

Gender ratio

Customer Support Representative gender distribution
GenderRatio
male58.7%
female41.3%

Workplaces

Top employers

These companies currently have Customer Support Representative positions open.
Education - Other
Large size
Computer
Large size

Industries

Check out the different industries a Customer Support Representative typically has experience in.
You can browse1,305 open Customer Support Representative jobs on our site
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Disclaimer

informationLENSA generates certain information provided on this website by compiling and analyzing publicly available data and data from employees/former employees. None of the information provided is endorsed in any way by any of the companies mentioned. We do not guarantee the accuracy, currency, or suitability of this information (including regarding demographics or salary estimate) and you are responsible for how you use it. ALL INFORMATION IS PROVIDED “AS IS” AND “WITH ALL FAULTS”. We are not responsible for nor endorse third party content on our website. If you notice any inaccurate information or information you think is proprietary you can email us at support@lensa.com. See our Terms and Conditions and Community Guidelines for more information.