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Salary and Benefits

Customer Support Specialist
$34K-$42K / yr. (est.)
$34K
$38,314 / year
$42K
Average base salary
The salary information provided is based on data collected from various reliable sources and may vary depending on individual qualifications and other factors.

About Customer Support Specialist

What does a Customer Support Specialist do?

As Customer Support Specialists, we respond to customer queries via phone, email, or chat. We identify customer needs and help customers use specific features. Analyzing and reporting product malfunctions is also our responsibility. We assist customers with technical problems when using the company's products and services. We recommend solutions and guide product users through features and functionalities.

Core tasks:

  • liaise with colleagues and find the best solutions to customers’ issues
  • document all customer interactions with the support team
  • use spreadsheets and customer relationship management software to track customer care metrics
  • attend workshops and meetings as required
  • update internal databases with information about technical issues
  • check customer complaints on social media and reach out to provide help
  • share feature requests with team members
  • inform customers about new features and functionalities
  • follow up with customers to ensure resolution of their technical issues
  • gather customer feedback and share with Sales, Product, and Marketing teams
  • help in training junior Customer Support Representatives

Insights

How Many Years of Experience Do Professionals Need Before Becoming Customer Support Specialist?
On average, people work 5-7 years in other positions prior to becoming a Customer Support Specialist.
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Customer Support SpecialistMiami, FL - 11 months ago
Damn right! Some folks just stumble into customer support, and that doesn't mean they are any less capable. Years of experience doesn't define our skills, it's on the spot, baby! 💪
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Customer Support SpecialistSan Francisco, CA - 11 months ago
Well, I wouldn't want an amateur handling my support tickets. 5-7 years of experience means better knowledge of customer needs! 🤔
How Long Do Customer Support Specialist Employees Typically Stay in Their Roles?
On average, Customer Support Specialists works in this position for 3-5 years across multiple employers.
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HR CoordinatorHouston, TX - 11 months ago
From an HR perspective, candidates with multiple employer experiences as Customer Support Specialists is a demonstrated ability to adapt to new work environments. It's valuable!
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StudentPhiladelphia, PA - 11 months ago
i think Customer Support Specialists learn a lot through their diverse experiences. it gives them a broader view of customer problems. 😊
What Is the Job Hopper Score for Customer Support Specialist Employees?
Moderate job changes in Customer Support Specialist, showing some career movement without excessive turnover.
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Customer Support AgentHouston, TX - 11 months ago
Are there any tips in the infographic on how to climb up the ladder faster? I want to move up!
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Customer Support SpecialistMiami, FL - 11 months ago
I don't know if my job's location affects my chances of climbing the ladder. What do you think guys? 🤔

Career path

Path to job

Discover a Customer Support Specialist's areas of knowledge sorted by their majors.
Explore the list of higher education institutions that a Customer Support Specialist typically studied at.
Arizona State University-Tempe
DeVry University-Arizona

Path after job

Community

Demographics

What Is the Age and Gender Ratio of Customer Support Specialist Employees?
Gender ratio in Customer Support Specialist position: 0.543079890692815 Male and 0.456920109307185 Female. Age ratio in Customer Support Specialist position: 16-20: 10%, 21-30: 70%, 31-40: 14%, 41-50: 5%, 51-60: 1%, 60+: 0%. Customer Support Specialist position is predominantly male (54.3%) with the largest age group being 21-30 years old, followed by 31-40 years old.
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Customer Support SpecialistPhiladelphia, PA - 11 months ago
Men dominating the field and the age distribution skewed towards the younger side isn't surprising. Let's aim for a better balance, folks! 💪
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Customer Support SpecialistBoston, MA - 11 months ago
This just shows how much work needs to be done in promoting diversity and inclusion in the Customer Support Specialist role. Let's step it up! 💥

Workplaces

Who Are the Top Employers for Customer Support Specialist?
Top employers of Customer Support Specialist position: AT&T, Houzz, HubSpot. People who work in Customer Support Specialist position most typically go on to work for the AT&T.
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Customer Support SpecialistSan Francisco, CA - 11 months ago
Houzz may not have the best reputation among employees, but their customer support team does an amazing job in resolving issues promptly. Give credit where it's due!
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Customer Support SpecialistNew York City, NY - 11 months ago
I've heard mixed reviews about all three companies, but as a customer support specialist, it ultimately depends on the team and management you work with. Choose wisely!
AT&T
Houzz
HubSpot
What Industries Does Customer Support Specialist Typically Have Experience In?
Industry Background: The most typical industries of Customer Support Specialist: Information Technology, Manufacturing, Finance & Insurance, Administrative & Support, Retail. Customer Support Specialist employees most likely come from a Information Technology industry background.
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Customer Support SpecialistHouston, TX - 11 months ago
Just because we're in the administrative field, it doesn't mean our job is easy! Our workload as Customer Support Specialists is no joke. 😫
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Customer Support SpecialistMiami, FL - 11 months ago
Being a Customer Support Specialist in retail is an absolute nightmare! Dealing with rude customers all day is exhausting. 😤

Find your job as Customer Support Specialist

Discussion about Customer Support Specialist

Want to know more about Customer Support Specialist position?
Share your thoughts and ideas about Customer Support Specialist position with others in our community.
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How is the gender diversity among people working as a Customer Support Specialist?
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Isabella Holmes3 years ago
This is a well balanced profession, about half of the people are women.
What is the typical age to work as a Customer Support Specialist?
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Liam Brown3 years ago
27 is the average age of people working as a Customer Support Specialist.
How many years of experience do you usually have as a Customer Support Specialist?
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Benjamin Gardner3 years ago
You should work for 6 years on average to become a Customer Support Specialist.
Which industries are highly likely to employ a Customer Support Specialist?
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Benjamin Gardner3 years ago
Manufacturing is typical for a Customer Support Specialist to work in.
Speaking of higher education, do I need a degree as a Customer Support Specialist?
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Liam Brown3 years ago
You should be fine with No higher education
Which company are you working for as a Customer Support Specialist?
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Sophie Hayes3 years ago
Working as a Customer Support Specialist it might be a good next step to work for AT&T, Houzz, HubSpot, JPMorgan Chase & Co. and Owens & Minor
How long do you usually work as a Customer Support Specialist before changing to another position?
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Benjamin Gardner3 years ago
On average people change after 4 years.
Is it common for people to switch companies and still work as a Customer Support Specialist?
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Sophie Hayes3 years ago
A typical Customer Support Specialist might work for one or two companies.
From which job titles people come from to work as a Customer Support Specialist?
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Benjamin Gardner3 years ago
You have a good chance of becoming a Customer Support Specialist if you are working as Customer Service Representative, Administrative Assistant or Sales Associate
What can be the next step in your career path from Customer Support Specialist?
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Isabella Holmes3 years ago
Changing from a Customer Support Specialist to Customer Service Representative, Account Manager or Technical Support Specialist is a typical career path.
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