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Data Center Sites Technician I job

Milestone Technologies jobs

Company

Salary

Skills

Company Description

Milestone Technologies, Inc.
Dream IT. Innovate IT. Achieve IT.

Since 1997, Milestone has been helping clients create and operate their critical IT infrastructures so they can focus on their core business. A few things that make us special:
Passionate Culture: We take pride in our people. Collaborating in a fun environment allows us to keep ideas fresh. We value diversity and encourage people to share their unique perspectives and experiences.

Boundless Opportunities: We love it when people explore. Being exposed to Fortune 100 companies allows our people to learn, grow, and be comfortable in many diverse environments.

Flexible Environment: We understand that personal issues and increased workload happens. We’ve built an environment where employees can balance their work and personal life which increases productivity and creates a healthy lifestyle.
We’ve got 1400 employees in over a dozen countries and growing. If you are interested in becoming a Milestonian, we’d love to hear from you.

Job Description

Overview

Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services.

Milestone is looking for passionate and motivated professionals who go above and beyond to solve the world's biggest problems through innovation and technology. Our vision is to revolutionize the way technology is deployed and supported worldwide.

Responsibilities

The Data Center Sites Technician- I installs, moves, and unrack hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, and other devices in the Data Center. The technician-I will confirm and label devices, rack and cables. The technician will work in a standard ticketing system, providing clear, timely, and appropriate communications.

The technician performs these activities under the direction of Site Services Senior Staff (Senior & Lead Technicians, Operations Supervisor and/or Operations Manager) and follows Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, while meeting requirements for quality and quantity of work.

The technician is responsible for maintaining data integrity of all assets in the Data Center. As directed, the technician will respond to requests for troubleshooting of Tier 3 devices. The Technician-I will demonstrate proficiency levels consistent with becoming QC-qualified within 6 months of hire or promotion.

Required Skills:

* Physically assist in moving and racking equipment
* Able to safely lift and move a minimum of fifty (50) pounds
* High level of written and oral fluency in English
* Excellent verbal and written communication
* Must provide own transportation to work locations
* Ability to update asset management data as required using scanners
* Effectively utilizes the ticket management system
* Able to Install/De-Install/Maintain Tier 3 devices (servers, switches, storage and other hardware)
* Able to cable systems (power/copper/fiber/other) correctly based on ticket requirements and SOP standards
* Communicates effectively in tickets and emails, to customers, management, and peers
* Must work effectively with other Milestone staff and customers
* Must be able to multi-task
* Must be able to adapt to changing priorities, conditions, and circumstances
* Must be punctual and reliable
* Must have good organization skills
* Must have good interpersonal skills for working in a team environment
* Must have good time management skills
* May be required to operate material handling equipment - server lifts, pallet jacks, and forklifts (if certified)
* Proficiency working with standard desktop PC tools and applications such as MS Office, MS Outlook, web browsers, etc.
* Other duties as assigned

Qualifications

Required Experience:

* Server/Network Hardware Rack and Stack experience
* Experience working with ticketing systems. (ServiceNow preferred)
* Working knowledge of computer hardware
* Working knowledge of networking components and infrastructures
* Knowledgeable in Data Center best practices (i.e. basic fault tolerance, cable routing, calculating power usage)
* Strong cable management skills and experience running fiber and copper in a data center
* Certifications in Data Center technologies are desired
Estimated annual salary
$51,022
average
Minimum
$44,455
Maximum
$61,126

TASKS

  • Test programs or databases, correct errors, and make necessary modifications.
  • Plan, coordinate and implement security measures to safeguard information in computer files against accidental or unauthorized damage, modification or disclosure.
  • Modify existing databases and database management systems or direct programmers and analysts to make changes.
  • Specify users and user access levels for each segment of database.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • MathematicsKnowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • TelecommunicationsKnowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

Milestone Technologies

Type

Company - Private

Size

1001-5000

Revenue

$100M to $500M

Location

Multiple locations

Industry

Computer/Internet

Founded

1997

CEO

Prem Chand

Job Filters

Sr. Software EngineerMilestone Technologies, Inc.Mountain View, CA
Title Sr. Software Engineer Location Mountainview, CA Fulltime Milestone Technologies, Inc. is a leading IT Managed Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes...Read more
EHS Project Specialist III (Project Management)Milestone TechnologiesMenlo Park, CA
OverviewMilestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services...Read more
Data Analyst - San FranciscoMilestone TechnologiesSan Francisco, CA
OverviewMilestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services...Read more
Onboarding, Training and Development Program Lead, GSSMilestone TechnologiesMenlo Park, CA
Overview Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services...Read more
Ops Hub Project Coordinator IIIMilestone Technologies, Inc.Menlo Park, CA
Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal...Read more

Closed Job Filters

SecurityMilestone TechnologiesMenlo Park, CA
Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to ITRead more
IT Field Technician (Bench)Milestone TechnologiesSan Francisco, CA
Overview Milestone Technologies, Inc. is seeking an IT Field Tech to assist in the management of IT operations and application support at local Uber offices. This position is responsible forRead more
Ticket AdminMilestone TechnologiesMountain View, CA
Ticket Admin Ticket Admin Job ID 2019-9744 # of Openings 1 Category IT/Engineering Hire Type Regular Full-Time Job Category Logistics Overview The Ticket Admin’s main role is to provide top-notchRead more
Logistics Specialist L1Milestone TechnologiesFort Worth, TX
Overview A unique position in which the Logistics Specialists is responsible for the execution of material logistics in a data center environment. This includes the shipping/receiving, storage,Read more
Logistics Specialist L1 - Eagle MountainMilestone TechnologiesEagle Mountain, UT
Overview A unique position in which the Logistics Specialists is responsible for the execution of material logistics in a data center environment. This includes the shipping/receiving, storage,Read more
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