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Dekstop Support job
Tech MahindraAshburn, VA
Description
Skills
Summary
Job Description
Desktop support with OS troubleshooting skills
Can you please follow up on this status.
• Provide hardware/software support - installation, update, configure, and troubleshoot
• Provide support for all IT equipment - PCs, printers, scanners, laptops, PDAs, video conferencing and projection systems, and external peripherals
• Ensure applications and hardware meet end user requirements
• Support onsite and remote customers as required
• Support software and hardware refresh/upgrade/configuration efforts – Windows7, Windows 10, MS
Office, MS Active Directory
• Coordinate warranty repair operations with vendors
• Should be able to own the assigned tasks and provide daily update on the task
• Reimage systems quite often to meet the training class requirements
• Server Support, VMVare & SCCM experience is preferred.
• Candidate should be able to support On-call as this is a business support requirement
• Candidate should be able to support Air watch, Smart Phones, GSuite and Familiar with ITIL Service model.
This role will require the appropriate skills to perform IM activities within the service lines of Active Directory, Storage, Backups, End User Devices, and escalate other service areas as needed to support the business.
TASKS
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Oversee the daily performance of computer systems.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
SKILLS
- Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Writing — Communicating effectively in writing as appropriate for the needs of the audience.
- Speaking — Talking to others to convey information effectively.
KNOWLEDGE
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Tech Mahindra
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