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Deskside Support job

Net2SourceDes Moines, IA
Net2Source jobs



Company Description

New Brunswick, NJ is a talent acquisition company, employing a group of staffing experts and technology experts who work with clients in all industries in the private and public sectors. With over 2,200+ employees globally and 30 locations in US and operations in 20 countries (US, APAC, UK, UAE, Europe, Canada, Mexico) they offer workforce solutions to their clients through SOW, Contingent Staffing, Direct Hire, RPO, Near Shore Staffing, and Payroll Solutions. They recruit staff in the areas of consulting jobs, in-house jobs and veteran program. Net2Source benefits package includes medical, dental and vision coverage, flexible spending account, direct deposit, technical trainings and flexible working time.

Job Description

Net2Source is a Global Workforce Solutions Company headquartered at NJ, USA with its branch offices in Asia Pacific Region. We are one of the fastest growing IT Consulting company across the USA and we are hiring " Azure Architect " for one of our clients . We offer a wide gamut of consulting solutions customized to our 450 clients ranging from Fortune 500/1000 to Start-ups across various verticals like Technology, Financial Services, Healthcare, Life Sciences, Oil & Gas, Energy, Retail, Telecom, Utilities, Technology, Manufacturing, the Internet, and Engineering. Company: One Of Our Clients Position: Deskside Support Location: Des Moines, IA Duration: Full Time Opportunity Job Description : Provide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users. Analyze, resolve, respond to, and document end user inquiries Install desktop/Laptop software using approved tools Troubleshoot operating system Troubleshoot connection issues with LAN/WAN Update all Service Tickets with accurate and timely records of work performed, and resolution details Maintain and contribute to a knowledge base Coordinate hardware warranty repair Escalate to 3rd party vendors when necessary Responsible for raising and coordinating problem management issues Perform additional tasks (end user/infra related) when required Participate in end user computing projects Perform initial triage of printer issues and engage proper teams for resolution Strong understanding and skills in SLA, KPI Management Lifecycle Management of End User Devices Provide Conference Room Support including Video Conference Equipment Experience and knowledge : Minimum 3 years of experience providing IT support services required, end user support experience preferred Experience in factory/manufacturing environment desirable and preferred Must have hardware repair experience for end user devices including desktops, laptops, engineering workstations, printers, scanners, etc. Experienced in Active Directory user administration, OS imaging processes, ticketing, SW installation and imaging tools, automated help desk systems, troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, PC hardware, printers), network and local printer installation Knowledge of TCP/IP, Windows Security (Share and NTFS permissions). Extensive knowledge Windows OS and related configuration. Basic knowledge of Servers, Switches, Routers, and Data Center related HW Basic knowledge of Backup technologies Ability to work in a team-oriented multi tower and vendor environments. Ability to multitask and prioritize work to meet contractual SLA Ability to adapt to frequently changing and new processes and procedures Ability to work in a fast paced dynamic IT environment. Ability to handle and safeguard confidential information Must have customer facing support experience Excellent oral and written communication skills Ability to deliver services on time, demonstrate strong customer service skills, and achieve a high degree of end user satisfaction Ability to convey technical issues and material to non-technical end users and managers About Net2Source, Inc. Net2Source is an employer-of-choice for over 2200 consultants across the globe. We recruit top-notch talent for over 40 Fortune and Government clients coast-to-coast across the U.S. We are one of the fastest-growing companies in the U.S. and this may be your opportunity to join us Want to read more about Net2Source?, Visit us at www.net2source.com Equal Employment Opportunity Commission The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Net2Source Inc. is one of the fastest growing Global Workforce Solutions company with a growth of 100% YoY for last consecutive 3 years with over 2200 employees globally and 30 locations in US and operations in 20 countries. With an experience of over a decade we offer unmatched workforce solutions to our clients by developing an in-depth understanding of their business needs. We specialize in Contingent hiring, Direct Hires, Statement of Work, Payroll Management, IC Compliance, VMS, RPO and Managed IT Services. Fast Facts about Net2Source: • Inception in 2007, privately held, Debt free • 2200 employees globally • 375 In- house Team of Sales, Account Management and Recruitment with coast to coast COE. • 30 offices in US and 50 Offices globally • Operations in 20 countries (US, Canada, Mexico, APAC, UK, UAE, Europe, , Europe, Latin America, Japan, Australia) Awards and Accolades: • 2018 – Fastest Growing IT Staffing Firm in North America by Staffing Industry Analysts • 2018 – Fastest-Growing Private Companies in America as a 5 times consecutive honoree – Inc. 5000 • 2018 – Fastest 50 by NJBiz • 2018 – Techserve Excellence Award (IT and Engineering Staffing) • 2018 – Best of the Best Platinum Award by Agile1 • 2018 – 40 Under 40 Award Winner by Staffing Industry Analysts • 2018 – CEO World Gold Award by SVUS • 2017 – Best of the Best Gold Award by Agile1 Your sincerely , Rahul Kemani | Delivery Manager Net2Souce Inc. Cell No.: 201-627-4280 Office: (201) 896-7879 x EXT- 460 | Email: rahulknet2source.com Global HQ Address – 7250 Dallas Pkwy, Suite 825 Plano, Texas 75024 Web: www.net2source.com | Social: Facebook | Twitter | LinkedIn
Disability Insurance



Company - Private




$50M to $100M


15 Exchange Pl Ste 500Jersey City, NJ, 7302


Computer Software Development and Applications




Ashish Garg

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