Expired job

Just missed a job?

Sign up and never miss an opportunity again!

Desktop and Customer Service Analyst job

Oregon Department of Justice jobs

Company

Salary

Skills

Benefits

Company Description

The Oregon Department of Justice under the umbrella of the state government serves the safe and healthy communities of Oregon by providing essential justice services to the people. It is headed by Attorney General Ellen F. Rosenblum, and the DOJ also serves as the state’s law firm. Headquartered in Salem, Oregon, the agency employs around 1300 individuals throughout the state and has a two-year budget of $550 million. Also, the agency has 13 child support and 10 legal offices located across the state. Aside from representing the state government, the DOJ protects all Oregonians, especially the segments of society that are most vulnerable like seniors and children. The DOJ as well as its nine sub-divisions perform various functions such as consumer protection, crime victim compensation, child support, charitable activities, and district attorney assistance. The job openings at DOJ include law clerks, attorneys, and other administrative and legal vacancies.

Job Description

Education

- Associate's Degree
Skills

- Help Desk
- Workday
- Customer Service
- Microsoft Office
- Analysis Skills
Benefits

- Paid Time Off
- Health Insurance
- Vision Insurance

The Oregon Department of Justice is working to fill a customer service position on its Helpdesk . The position will be located in Portland, Oregon. Do you find yourself energized after going the extra mile to provide great customer service? What about gathering information to solve puzzles that aren't always easy-does that make you sit up little?

Our Information Services Section has a strong team-oriented vibe. Team members in the section continually demonstrate an ongoing determination to continually improve and enhance both system and service standards. To achieve that, participation and cooperative interaction amongst staff, customers, and managers is necessary. The good news about that, on a team like ours, that part is easy!

Don't wait, today!

WHAT YOU WILL DO (in part)

As tier two support, provide exceptional customer service and backing over the phone and through remote technologies to DOJ staff and our District Attorney partners.
Answer incoming calls to the Helpdesk.
Coordinate with Salem team members to solve customer issues.
Diagnose and respond to unusual software and hardware problems.
Schedule service requests and troubleshoot multiple systems.
Triage and prioritize support requests through the DOJ Helpdesk ticketing system.
Assist the team lead on planning and implantation projects relating to new software, technologies, repairs, patches, or upgrades.
Track assets across the agency.
Bring issues and solutions to the team for evaluation and resolution.
Obtain consensus when appropriate prior to implementing new practices or solutions.
Participate in cross functional or problem-solving teams.
Assist on special projects.
WHAT'S IN IT FOR YOU

Permanent, full-time employment in the heart of the Willamette valley, just a short drive from the best that the Pacific Northwest has to offer.
A work environment where individual contribution matters and is recognized, where creativity and accomplishment are rewarded, and where employees are a valued resource.
Vacation, sick leave, 10 paid holidays a year, and special days off.
Excellent medical, vision, and dental .
Pension and retirement programs .
Representation and support by the Service Employees International Union (SEIU).
Advancement opportunity within DOJ and other State agencies.
Opportunity to expand your technical and professional skills.

REQUIRED ATTRIBUTES

Three (3) years of information systems experience in a helpdesk setting providing a range of support to end users;
OR

An Associate's degree in Computer Science, Information Technology, or related field;

OR

Completion of a two (2) year accredited vocational training program in information technology or related field; AND one (1) year of information systems experience in a helpdesk setting providing a range of support to end users.

Work experience is based on a 40 hour work week. (Example: 20 hours a week for one year would equal six-months of work experience.)

Experience providing customer service over the phone and in-person to answer questions, fulfill requests, and resolve or assist in resolving issues.
Experience listening to customer requests and issues, asking probing and clarifying questions, and then taking anding information learned in a way that provides the best outcome.
Demonstrated experience seeking out information, assistance from others, and following requests and issues through to conclusion.
Experience working with desktop operating systems, desktop office suite (Microsoft Office), and desktop and laptop hardware.
Demonstrated outstanding customer service and communication skills.
Demonstrated history of working effectively with customers, peers, and management.
Strong analytical skills.
Ability to organize work efficiently.
Willingness and ability to travel as needed.

APPLICATION PROCESS

Follow the 'Apply' link above and complete the Oregon employment application online.
Attach your Resume.
Attach your Cover Letter.
If you are a current State of Oregon employee in a permanent or limited duration position, please use your State-issued log-in whening. Using a private account disrupts the hiring process if selected as a finalist.
IMPORTANT

When uploading your documents, you may only see one document tag available. Until that is fixed, use the tag available and drag and drop all attachments in at the same time.
Monitor your Workday account, as all communications will be sent to your Workday account. You may be asked to submit itional information after initial application.
This recruitment may be used to fill future vacancies.
Oregon state government provides qualifying veterans and disabled veterans with preference in employment in accordance with ORS 408.225, 408.230, and 408.235. If you are requesting veterans' preference, you may receive an itional questionnaire in your Workday account. In order to ensure your privacy, we are asking that you complete the Veterans' Questionnaire and attach your qualifying military documents at that time. This questionnaire will be sent to your Workday account after you submit your application. We ask that you complete the questionnaire before the application deadline; extensions may be granted if necessary and reasonable.
Do your best to show on your resume and cover letter how you fit the needs for this position, if not expressly stated in responses to the supplemental questions; our goal is to get to know you better. Applicants whose experience, education, and training most closely match the requirements and needs of the position will be invited to interview. Application materials may also be reviewed and evaluated for presentation, content, clarity, grammar, spelling, and applicable knowledge and skill(s). itional applicant screening will depend on the number of qualified applications received.
If you are selected to interview and require particular accommodation during the interview, please inform the person scheduling the interview.

Candidates from diverse backgrounds are encouraged to. The Department of Justice is an equal opportunity employer, does not discriminate on the basis of race, color, national origin, ethnicity, gender, sexual orientation, religion, age or disability, and is committed to workplace diversity.

Employees who are Public Employee Retirement System (PERS) participating members will have their base salary increased by 6.95% and pay a 6% employee contribution to PERS; the salary range noted above reflects base salary only.

Oregon Department of Justice
Attn: Mistie Slauson
1162 Court St NE
Salem OR, 97301

*******************************
Phone: **************
Fax: **************
Estimated annual salary
$37,188
average
Minimum
$25,475
Maximum
$59,555

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Dental InsurancePaid HolidaysVision Insurance
Vacation & Paid Time OffRetirement PlanHealth Insurance
Pension PlanSick Days

Oregon Department of Justice

Type

Government

Size

Large

Revenue

$500M to $1B

Location

Multiple locations

Industry

Government/Civil Service/Military

Job Filters

The Oregon Department of Justice (DOJ) is the state's largest law firm, employing over 1,300 individuals statewide with a biennial budget of approximately $550 million. The agency is headquartered in Salem, with ten legal and thirteen child support offices...Read more

Closed Job Filters

These terms, conditions, and notices (the “Terms”) govern Job Seeker, visitor, and certain Customer(s), access to and use of Governmentjobs.com, Inc. (dba “NEOGOV” and referred herein as “Company”)Read more
Office SpecialistOregon Department of JusticeOregon City, OR
Education - Associate's Degree Skills - Word Processing - Workday - Clerical Experience Benefits - Vision Insurance - Paid Time Off - Health Insurance The Oregon Department of Justice Crime Victim andRead more
Description The Oregon Department of Justice is seeking attorney applicants to consider for the position of Attorney-In-Charge in the Special Litigation Unit (SLU) in the Trial Division. The positionRead more
Hate Crimes and Bias Incidents Response CoordinatorOregon Department of JusticeOregon City, OR
Education - Bachelor's Degree Skills - Driver's License - Workday Benefits - Paid Time Off - Health Insurance - Vision Insurance The Oregon Department of Justice (DOJ) is pleased to announce a newRead more
DOJ Mail SpecialistOregon Department of JusticeOregon City, OR
Skills - Time Management - Clerical Experience - Customer Service - Word Processing - Multilingual Benefits - Paid Time Off - Health Insurance - Vision Insurance The Oregon Department of Justice,Read more
Similar jobs in the area
Description: In this position you will perform general patient access and registration duties in EPIC Practice Management, such as, answer telephones, make appointments, process referrals, maintain provider templates and appointment schedules, verify...Read more
Client Service Representative US-OR-Portland Job ID: 21-15971 Type: Regular Full-Time Holladay Park campus Overview Patients come to the lab for a variety of reasons, some preventative and some potentially more serious. Issues like billing are not always...Read more
ACS Solutions has an immediate need for a Customer Service/Greeter. This is a 3-month contract opportunity (with potential to be converted to perm) and is in Clackamas, OR. Our client is a leading Healthcare Service provider. Please review the job...Read more
Customer ServiceCareerbuilder-USVancouver, WA
We are looking for a dedicated, full-time hard working inside sales/customer service representative who will thrive in a fast paced environment. This individual should ideally have previous customer service experience, be self-motivated, possess excellent...Read more
flexjobs
Your time. Your Goals. What is DoorDash Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, stronger communities, and happier days. We empower local...Read more
**THIS IS A FRANCHISE POSITION** At Papa John's, we understand the safety of our team members and customers must be of the highest priority. We offer our customers contactless delivery & carryout, supply all our team members with masks, and require our...Read more
Customer Service Representative--Coordinated Care (CCO) Job Title Customer Service Representative--Coordinated Care (CCO) Duration Training starts: 03/01/2021 Location Milwaukie, OR 97222 Other Location Bend; Job Class: 106 Description Let's do great...Read more
**Job Description** Lot Associates assist customers with the loading of their vehicles and also monitor and maintain the entrance of the store. Lot Associates also are responsible for maintaining a sufficient quantity of carts near the entrance of the...Read more
Legacy Emanuel Medical Center in North Portland plays a vital role as a local and regional leader in serious clinical illness or injury. With around-the-clock expertise for critical health issues, including experts in trauma, heart care, burns, significant...Read more
This position is responsible for effective handling of requests and inquiries from customers and sales force pertaining to customer orders, claims, stock availability, shipping specifications, and product information to ensure customer satisfaction. This...Read more
We completely train, so no industry experience is required. We pay weekly, provide benefits, and are looking to hire immediately. The key traits that make people successful in our company are: a strong work ethic, the ability to work in a fast paced...Read more
Show more jobs
500+ more jobs

Similar jobs

**Job Description:** **Showroom Customer Service Representative** We realize that our greatest assets are our best-in-class associates, which is why we're dedicated to offering limitless opportunities for growth and advancement. We want to help you build a...Read more
**Job Description:** + Models and delivers a distinctive and delightful customer experience. + Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. **Customer Experience** + Engages...Read more
**Overview** **Enterprise Rent-A-Car** at the **Portland International Airport** is looking to grow our **Customer Assistance Representative -** team! Enterprise is a fun and friendly place where team work rules. We work hard, and reward hard work. It's a...Read more
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. PRIMARY...Read more
Customer Service Associate This position reports to the Store Management Team Position Summary The Customer Service Associate must exhibit a passion to learn about our products and services and demonstrate a desire to share that knowledge with our...Read more
Currently we are seeking an Inside Customer Service Rep. in Tigard (SW Tiedeman Rd -- Location) Building Materials, Roofing Products and Siding Monday through Friday only. No Evenings, Nights or Weekends Are you a Customer Service Professional who strives...Read more
Why get your Career started with Fireside? With locations in both Oregon and Washington Fireside is the Northwest premier provider of fireplace hearth products and garage doors, specializing in the service and installation of quality fireplaces, garage...Read more
**_I am looking for Customer Service Representatives in the Hillsboro, Oregon area!_** _In this position you will perform general patient access and registration duties in EPIC Practice Management, such as, answer telephones, make appointments, process...Read more
*Full-Time & Part-Time Positions Available - No Nights! * As a Property Manager, you provide superior customer service and a positive experience to all customers, but not in the early morning or late at night. You enjoy providing solutions to customers and...Read more
**Description:** **What's the Job?** Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at our Penske location in Clackamas OR, you'll do exactly that. You will make sure vehicles...Read more