Desktop and Customer Service Analyst job

Education

- Associate's Degree
Skills

- Help Desk
- Workday
- Customer Service
- Microsoft Office
- Analysis Skills
Benefits

- Paid Time Off
- Health Insurance
- Vision Insurance

The Oregon Department of Justice is working to fill a customer service position on its Helpdesk . The position will be located in Portland, Oregon. Do you find yourself energized after going the extra mile to provide great customer service? What about gathering information to solve puzzles that aren't always easy-does that make you sit up little?

Our Information Services Section has a strong team-oriented vibe. Team members in the section continually demonstrate an ongoing determination to continually improve and enhance both system and service standards. To achieve that, participation and cooperative interaction amongst staff, customers, and managers is necessary. The good news about that, on a team like ours, that part is easy!

Don't wait, today!

WHAT YOU WILL DO (in part)

As tier two support, provide exceptional customer service and backing over the phone and through remote technologies to DOJ staff and our District Attorney partners.
Answer incoming calls to the Helpdesk.
Coordinate with Salem team members to solve customer issues.
Diagnose and respond to unusual software and hardware problems.
Schedule service requests and troubleshoot multiple systems.
Triage and prioritize support requests through the DOJ Helpdesk ticketing system.
Assist the team lead on planning and implantation projects relating to new software, technologies, repairs, patches, or upgrades.
Track assets across the agency.
Bring issues and solutions to the team for evaluation and resolution.
Obtain consensus when appropriate prior to implementing new practices or solutions.
Participate in cross functional or problem-solving teams.
Assist on special projects.
WHAT'S IN IT FOR YOU

Permanent, full-time employment in the heart of the Willamette valley, just a short drive from the best that the Pacific Northwest has to offer.
A work environment where individual contribution matters and is recognized, where creativity and accomplishment are rewarded, and where employees are a valued resource.
Vacation, sick leave, 10 paid holidays a year, and special days off.
Excellent medical, vision, and dental .
Pension and retirement programs .
Representation and support by the Service Employees International Union (SEIU).
Advancement opportunity within DOJ and other State agencies.
Opportunity to expand your technical and professional skills.

REQUIRED ATTRIBUTES

Three (3) years of information systems experience in a helpdesk setting providing a range of support to end users;
OR

An Associate's degree in Computer Science, Information Technology, or related field;

OR

Completion of a two (2) year accredited vocational training program in information technology or related field; AND one (1) year of information systems experience in a helpdesk setting providing a range of support to end users.

Work experience is based on a 40 hour work week. (Example: 20 hours a week for one year would equal six-months of work experience.)

Experience providing customer service over the phone and in-person to answer questions, fulfill requests, and resolve or assist in resolving issues.
Experience listening to customer requests and issues, asking probing and clarifying questions, and then taking anding information learned in a way that provides the best outcome.
Demonstrated experience seeking out information, assistance from others, and following requests and issues through to conclusion.
Experience working with desktop operating systems, desktop office suite (Microsoft Office), and desktop and laptop hardware.
Demonstrated outstanding customer service and communication skills.
Demonstrated history of working effectively with customers, peers, and management.
Strong analytical skills.
Ability to organize work efficiently.
Willingness and ability to travel as needed.

APPLICATION PROCESS

Follow the 'Apply' link above and complete the Oregon employment application online.
Attach your Resume.
Attach your Cover Letter.
If you are a current State of Oregon employee in a permanent or limited duration position, please use your State-issued log-in whening. Using a private account disrupts the hiring process if selected as a finalist.
IMPORTANT

When uploading your documents, you may only see one document tag available. Until that is fixed, use the tag available and drag and drop all attachments in at the same time.
Monitor your Workday account, as all communications will be sent to your Workday account. You may be asked to submit itional information after initial application.
This recruitment may be used to fill future vacancies.
Oregon state government provides qualifying veterans and disabled veterans with preference in employment in accordance with ORS 408.225, 408.230, and 408.235. If you are requesting veterans' preference, you may receive an itional questionnaire in your Workday account. In order to ensure your privacy, we are asking that you complete the Veterans' Questionnaire and attach your qualifying military documents at that time. This questionnaire will be sent to your Workday account after you submit your application. We ask that you complete the questionnaire before the application deadline; extensions may be granted if necessary and reasonable.
Do your best to show on your resume and cover letter how you fit the needs for this position, if not expressly stated in responses to the supplemental questions; our goal is to get to know you better. Applicants whose experience, education, and training most closely match the requirements and needs of the position will be invited to interview. Application materials may also be reviewed and evaluated for presentation, content, clarity, grammar, spelling, and applicable knowledge and skill(s). itional applicant screening will depend on the number of qualified applications received.
If you are selected to interview and require particular accommodation during the interview, please inform the person scheduling the interview.

Candidates from diverse backgrounds are encouraged to. The Department of Justice is an equal opportunity employer, does not discriminate on the basis of race, color, national origin, ethnicity, gender, sexual orientation, religion, age or disability, and is committed to workplace diversity.

Employees who are Public Employee Retirement System (PERS) participating members will have their base salary increased by 6.95% and pay a 6% employee contribution to PERS; the salary range noted above reflects base salary only.

Oregon Department of Justice
Attn: Mistie Slauson
1162 Court St NE
Salem OR, 97301

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Phone: **************
Fax: **************