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Desktop Support Engineer - New York job

Infinity Consulting Solutions jobs

Company

Skills

Company Description

Infinity Consulting Solution is a staffing and recruiting company that connects talented people to the businesses who need them. It specializes in recruiting staff from the following departments: IT, accounts, compliance and legal, human resource, and customer service. It has other offices in Denver, Dallas, Chicago, Minneapolis, Florida, Houston, Columbus, and Delaware. It was established in 2001 and its headquarters placed in New York. The company offers the following services: contract placement, permanent placement, temporary to permanent placement, and payroll services collaboration. Its mission is to make long-term relationships by matching the right people with proper workplaces. It offers the following job opportunities: data and operation analysts, system analysts, financial crime consultant, project coordinator, risk investigators, and reporting analysts. Employees get the following benefits: paid vacations, sick leave, insurance benefits, and retirement plans.

Job Description

Desktop Engineer with a focus on level 3 support, administration, and engineering of client/desktop systems and applications. Must be highly client-focused and at ease interfacing directly with the end users. In addition, experience and ability to contribute to the design, engineering, and day to day operation of desktop and applications ecosystem is required. Works very closely and collaboratively with others in the desktop team, as well as work under guidance of others as needed. Also, ability to work closely with support team is essential for this role. In-depth hands-on experience working with:

Work Schedule:
Monday through Friday 8:00 a.m. – 4:00 p.m.  Weekends and after-hours availability at times, including scheduled support coverage rotation.
 

 
 
  • Deployment, tracking, and compliance reporting for all OS, software, and third-party patches
  • Identify bugs and deficiencies in client management tools or processes, come up with remediation plan(s), and successfully implement those plans.
  • Application deployment and troubleshooting using SCCM; SCCM agent and patching troubleshooting
  • Experience with creating SSRS reports for SCCM (some knowledge of MS SQL and PowerBI)
  • Resolve issues with patching and software deployment through remote management tools
  • Third level Windows desktop/laptop support and administration
  • Microsoft Office (2016, Office 365/2019) – Installing (MSI and C2R) and administering user settings/preferences.
  • Application Packaging - AppV and MSI format using Flexera AdminStudio Tool preferred
  • Working with and troubleshooting desktop builds (SCCM OSD)
  • Participate in standard image development, management, QA testing, and deployment
  • Strong skills in Active Directory, DNS, DHCP, GPO
  • Strong troubleshooting skills with multi-tier application and systems
  • Strong knowledge of Powershell, familiar with VBScript
  • Exposure to Windows server support including virtual machines
  • Exposure supporting highly mobile users and systems (Citrix, RDS, Blackberry, IronPort)
In addition, a candidate with solid background of the following is desired:
  • Some knowledge of AppSense tools, Bitlocker
  • Exposure to supporting document management system
 
Qualifications/Position Requirements:
Very strong technical skills, attention to detail, and excellent oral and written communication skills.Strong ability to create and maintain detailed system documentation.In addition, must be a creative thinker with proven problem-solving ability. Strong interpersonal skills, including demonstrated ability to work in a highly collaborative flat organization.

TASKS

  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Oversee the daily performance of computer systems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Engineering and TechnologyKnowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Infinity Consulting Solutions

Type

Company - Private

Size

Medium

Revenue

$25M to $50M

Location

Multiple locations

Industry

Human Resources

Founded

2001

CEO

Doug Klares

Job Filters

Remote - Senior Director AML/BSA/OFAC TrainingInfinity Consulting SolutionsNew York, NY
The right candidate must be a polished presenter, have outstanding communication skills, be a quick learner who is self-guided, and personable. An entrepreneurial spirit is encouraged and expected - we maintain an agile and innovative environment. We...Read more
Loan Processing AssociateInfinity Consulting SolutionsNew York, NY
Goal: As the position has operational responsibility for Loan Processing & Syndication in the North America activities of LCI, the incumbent's goal is to ensure a well-managed and operational support at a satisfactory level of the banks business in this...Read more
Accounting ManagerInfinity Consulting SolutionsChicago, IL
Accounting Manager-Real Estate Investment Responsible for all aspects of the Company's 10Q and 10K, footnote disclosures, MD&A, proxy statements and earnings releases Participate in implementation and improvement of financial reporting systems Assist in...Read more
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As Business Development Manager you will be responsible for full end-to-end client sales and account management. A successful Business Development Manager at Infinity Consulting Solutions not only hunts for new business, but builds relationships and brings...Read more
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Job Summary As a Recruiter you will be responsible for full life cycle recruitment which includes identifying, interviewing, screening and presenting qualified candidates for contract and permanent positions. A successful Recruiter is responsible for...Read more

Closed Job Filters

Compliance Program AnalystInfinity Consulting SolutionsLIC, NY
Compliance Program Analyst Summary: · As the Compliance Program Analyst, the incumbent is responsible for the daily operations within the Financial Crime team within the bank. · This person will actRead more
Business Development Manager, Staffing SalesInfinity Consulting SolutionsMc Lean, VA
As Business Development Manager you will be responsible for full end-to-end client sales and account management. A successful Business Development Manager at Infinity Consulting Solutions not onlyRead more
Manager - Risk AdvisoryInfinity Consulting SolutionsMiami, FL
Risk Advisory & Assurance Services Manager. The Manager position will partner with various levels of management in investigating allegations to ensure that key business processes and controls are inRead more
Project Manager - ITInfinity Consulting SolutionsMiami, FL
Immediate need for a Project Manager to join a public company located in Miami, FL. The Project Manager ensures their assigned technical projects are well managed and that the project goals areRead more
EDi AdministratorInfinity Consulting SolutionsDeerfield Beach, FL
THE OPPORTUNITY... We are seeking an Electronic Data Interface Specialist with logistics experience to support and facilitate the supply chain operations of our company. You will be the one toRead more
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