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Desktop Technician job

TEKsystemsLake Forest, CA
TEKsystems jobs

Company

Salary

Skills

Company Description

TEKsystems, an Allegis Group company, the largest private talent management firm in the world. Our longstanding history and industry-leading position speak to our success in providing the IT staffing solutions, IT services and talent management insight required for you to actualize ROI and sustain a truly competitive advantage in a fast-changing market.

Job Description

Our client has something similar to that of Apple's Genius Bar where their internal employees walk up to their desk and troubleshoot any IT related problems right there for them so customer service and face to face client interaction is key.

The Engage IT employee is defined as a resource who has worked within a technical environment and provided level 1 & 2 desk side support to end users. This includes general hardware as well as software troubleshooting. The resource should expect to see wifi and password resets, email connectivity, Windows 7, AD, and outlook issues. If the resource is HDI or ITIL certified, that is a plus. Any service desk experience is a plus. time management, scheduling, and employee training.

It is extremely important that these resources have great soft skills. They need to be welcoming and upbeat to support their internal employees will be coming to them with their IT issues. It is integral that each individual has great customer service skills and is able to remain patient with working with customers.

He or she must have excellent troubleshooting skills as well. This resource will be the first impression that these employees get of the IT department. If they aren't able to troubleshoot on the spot, they will be able to escalate any issues to a more technical member of the team.

At this time, only company devices will be worked on, no personal devices. The resource should expect peaks to be in the morning and around lunch time.




About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

Estimated annual salary
$43,617
average
Minimum
$38,628
Maximum
$60,150

TASKS

  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Oversee the daily performance of computer systems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

TEKsystems

Type

Subsidiary or Business Segment

Size

1001 to 5000 employees

Revenue

$2B to $5B

Location

Hanover, MD

Industry

Business Services

Founded

1983

CEO

Jay Alvather

Job Filters

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Closed Job Filters

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TEKsystems is looking to hire full time, entry level fiber installers for one of its top clients in Franklin, TN! These installers will join our OSP (OutSide Plant) team and will be installingRead more
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Who Were Looking For: National Debt Relief is seeking a Systems Engineer to join our growing technology team. Reporting to the Head of Information Technology, the Systems Engineer is responsible forRead more
***This is a junior level role*** Our client, a healthcare/hospital in New York City, is looking for a Junior Desktop Automation Engineer. This role sits in their Bronx, NY location. Candidates shouldRead more
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Large Bank in NYC is looking at add a Senior Java Developer to their team for a long term contract. **No Subvendors**Client will NOT sponsor** Responsibilities: - Strong hand on development experienceRead more
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Top Three Skills: -4+ years of experience developing applications on the back end using Java. This team uses Spring Boot so candidates must have at least 1 year of experience using Spring Boot in aRead more
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