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Desktop Technician/Jr. Systems Administrator job

ConsultAddSan Francisco, CA
ConsultAdd jobs

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Salary

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Company Description

ConsultAdd Inc , is leading provider of Information Technology,Consulting and Business process services. Our dedication employees offer strategic insights, technological expertise and industry experience .Work supported by a global delivery network that helps large organisation responds to challenges of future of work with flexible and efficient operat/ions.

Website:- www.consultadd.com

Job Description

Job Description
Title: Desktop Technician/Jr. Systems Administrator
Job Description:
Individual with excellent customer service who will be providing support to end users for computer, application, device, peripheral, access and hardware issues for our clients. That includes installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment while ensuring optimal workstation performance. You will also troubleshoot problem areas (in person and/or remote) in a timely and accurate fashion and provide end-user assistance where required.
Responsibilities:
Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
Perform on-site and remote analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
Collaborate with Technology team members to ensure efficient operation of the organizations desktop computing environment.
Where required, administer and resolve issues with associated end-user workstation network software products.
Receive and respond to incoming calls, emails and/or work orders regarding desktop problems.
Prepare tests and applications for monitoring computer performance, then provide performance statistics and reports.
As necessary, liaise with third-party support and PC equipment vendors.

Requirements:
You must have a minumum of Two (2) years working professionally as an employee or contractor at One (1) company
You must have a minimum of Four (4) years of extensive hands-on experience in the following areas:
Knowledge and experience supporting Mac/iOS/Apple?
Windows 7 and newer versions
Mobile phone support
Desktop Support & customer services
Confident in troubleshooting problems
Windows 2008 or newer Versions
Hosted Services such as Gmail and Office 365
Symantec and ESET Antivirus
Printing services
Knowledge of GPOs VERITAS Backup Exec.
Hosted VoIP services, Ring Central, Vonage, etc.
Ability to produce clear and concise documentation

Company Description
About The Rockridge Group:

TRG is a privately held Limited Liability Company committed to connecting businesses with job seekers. We deliver high quality contingent personnel to our clients using our 3-step collaborative engagement model:
Collaborate. We partner with you to understand the unique needs of your business before we propose a solution.
Strategize. Based on your goals and staffing challenges, we develop high impact solutions designed for your industry.
Engage. We work with your team before, during, and after every engagement to deliver 100% satisfaction.
With over ten (10) years experience in the resource solutions sector, principals Greg Donner [link to bio] and Ronald Lom [link to bio] leverage the power of strategic partnership to create a powerful staffing model that improves your quality of hire.
Estimated annual salary
$78,552
average
Minimum
$64,031
Maximum
$94,388

TASKS

  • Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
  • Perform data backups and disaster recovery operations.
  • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
  • Configure, monitor, and maintain email applications or virus protection software.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Engineering and TechnologyKnowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

ConsultAdd

Type

Company - Private

Size

51 to 200 employees

Location

Pittsburgh, PA

Industry

Business Services

CEO

CEO

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