ConsultAdd Inc , is leading provider of Information Technology,Consulting and Business process services. Our dedication employees offer strategic insights, technological expertise and industry experience .Work supported by a global delivery network that helps large organisation responds to challenges of future of work with flexible and efficient operat/ions.
Title: Desktop Technician/Jr. Systems Administrator
Individual with excellent customer service who will be providing support to end users for computer, application, device, peripheral, access and hardware issues for our clients. That includes installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment while ensuring optimal workstation performance. You will also troubleshoot problem areas (in person and/or remote) in a timely and accurate fashion and provide end-user assistance where required.
Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
Perform on-site and remote analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
Collaborate with Technology team members to ensure efficient operation of the organizations desktop computing environment.
Where required, administer and resolve issues with associated end-user workstation network software products.
Receive and respond to incoming calls, emails and/or work orders regarding desktop problems.
Prepare tests and applications for monitoring computer performance, then provide performance statistics and reports.
As necessary, liaise with third-party support and PC equipment vendors.
You must have a minumum of Two (2) years working professionally as an employee or contractor at One (1) company
You must have a minimum of Four (4) years of extensive hands-on experience in the following areas:
Knowledge and experience supporting Mac/iOS/Apple?
Windows 7 and newer versions
Mobile phone support
Desktop Support & customer services
Confident in troubleshooting problems
Windows 2008 or newer Versions
Hosted Services such as Gmail and Office 365
Symantec and ESET Antivirus
Knowledge of GPOs VERITAS Backup Exec.
Hosted VoIP services, Ring Central, Vonage, etc.
Ability to produce clear and concise documentation
About The Rockridge Group:
TRG is a privately held Limited Liability Company committed to connecting businesses with job seekers. We deliver high quality contingent personnel to our clients using our 3-step collaborative engagement model:
Collaborate. We partner with you to understand the unique needs of your business before we propose a solution.
Strategize. Based on your goals and staffing challenges, we develop high impact solutions designed for your industry.
Engage. We work with your team before, during, and after every engagement to deliver 100% satisfaction.
With over ten (10) years experience in the resource solutions sector, principals Greg Donner [link to bio] and Ronald Lom [link to bio] leverage the power of strategic partnership to create a powerful staffing model that improves your quality of hire.
Total job postings in the last 12 monthsBased on 130 job boards, duplications excluded
Current job openings
Average posting lifetime
Total job posting distribution in the last 12 monthsBased on 130 job boards, duplications excluded
|Consulting & Upper Management||4.3%||248%||17%|
|Marketing & PR||2.8%||76%||37%|