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DevOps Engineer job

Aetna, a CVS Health Company jobs




Company Description


Job Description


Aetna is seeking a DevOps Engineer to provide complex technical support and assistance to our product’s stakeholders. You will work within a Big Data platform on a cutting-edge recommendation engine. You will provide stakeholders with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. You will work use deep knowledge of the product to execute (standardize) efficient and prompt resolution methods for all issues.

Fundamental Components/Job Description:

  • Daily technical support for a production recommendation system on a Big Data Platform
  • Facilitate Root Cause Analysis (RCA) ensuring implementation of corrective actions
  • Identifies opportunities to improve day-to-day operations, processes and procedures and implements them
  • Promote a high-quality customer centric focus when interacting with customers.
  • Maintains Standard Operating Procedures and other production support material to be used by on-call staff. Grow and maintain system knowledge through documentation
  • Work with management teams to ensure all support guidelines are met – to include business continuity planning and disaster recovery.
  • Provide quality production support and ensure application service level commitments (SLA’s) are met or exceeded
  • Continually improving the health and performance of applications by identifying problems
  • Work with Engineering to implement automated recovery steps or preventative measures
  • Possess experience in streamlining and improving existing support processes thereby improving incidents’ turnaround time
  • Work with onshore/offshore engineers to analyze, develop and improve the Job Schedules.
  • Create production system health alerting and reporting.
  • Independently review technical design documents including data mappings to debug production issues.

Background/Experience desired:

  • Bachelor’s Degree
  • 4+ years of tier 2 IT production support experience
  • 3+ years managing and troubleshooting production Hadoop jobs
  • 2+ years working with production job scheduling technologies (TWS, Oozie, Airflow, etc.)
  • 2+ years with Linux via CLI and Shell Scripting
  • 2+ years writing SQL queries and understanding logic of existing queries
  • Experience with advanced analytics (R, Python, H2O, etc.) enabled products is desired


Estimated annual salary


  • Modify existing software to correct errors, allow it to adapt to new hardware, or to improve its performance.
  • Analyze user needs and software requirements to determine feasibility of design within time and cost constraints.
  • Confer with systems analysts, engineers, programmers and others to design system and to obtain information on project limitations and capabilities, performance requirements and interfaces.
  • Store, retrieve, and manipulate data for analysis of system capabilities and requirements.


  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.


  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Engineering and TechnologyKnowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  • DesignKnowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

Aetna, a CVS Health Company


Company - Public




Hartford, CT, and others



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