Expired job

Just missed a job?

Sign up and never miss an opportunity again!

Director, Customer Strategy and Data Insights job

BluecoreNew York City, NY
Bluecore jobs

Company Description

Bluecore is the leading Decisioning Platform for Commerce, powering unique interactions by unifying customer and catalog data. At Bluecore, we are empowering the world's top retail marketing organizations to take meaningful, immediate action on data through the creation of highly targeted audiences for multi-channel use.

Job Description

Director, Customer Strategy and Data Insights

New York CityData InsightsFull-timeBluecore is a high-growth marketing technology company recognized as one of the Best Places to Work by Glassdoor and ranked No. 241 on the Inc. 500 List, the most prestigious ranking of the nation’s fastest-growing private companies. We are a Retail Performance Cloud, specializing in artificial intelligence - based workflows. Our unique ability to leverage machine learning to match customer data with real-time product and behavior enables brands to build intelligent, marketing communications and personalized campaigns in seconds vs. days. More than 400 retail brands, including Staples, Perry Ellis, Teleflora, Tommy Hilfiger and Best Buy Canada, increase their performance with less effort leveraging our products..The Director of Customer Strategy and Data Insights for Bluecore is a leadership role responsible for helping our customers grow by leveraging the Bluecore Retail Performance Cloud platform to provide valuable customer insights and deliver strategic client engagement services, all the while fostering growth for the Customer Strategy & Data Insights team. This role sits at the intersection of customer success, marketing and data Insights; and serves as the subject matter expert and advisor to our team for advanced uses of the Bluecore platform. The Director will also assist our dynamic sales teams by creating campaigns that drive new business growth.


    • As a player coach, responsible for the management of a small highly effective team of analysts.  Lead the team by exceeding the targets that have been established for customer growth and retention while coaching them to reach their individual career goals.
    • Improve and build processes and tools to scale the growing Customer Success organization; such as Looker, Jupyter Notebooks and Google’s Data Studio
    • Serve as subject matter expert for advanced uses of the Bluecore platform including: predictive audiences in Email/Facebook/Google, data analytics, and overarching strategy to enable rapid adoption, expansion and growth.
    • Drive customer adoption of platform through knowledge sharing and training for both customers and internal teams
    • Identify new use-cases for the Bluecore platform, creates training collateral for use cases, and training Customer Success Managers on best practices to drive retention and growth.
    • Lead onboarding of clients through Bluecore’s Jumpstart program by creating bespoke roadmaps for clients that make use of Bluecore’s advanced predictive & cross-channel features. Responsible for ideating, creating, and optimizing campaigns.
    • Provide direct support to clients who have purchased Strategic Services including: managing business objectives & opportunities, managing new campaign builds from inception to execution, and auditing & optimizing current use of Bluecore platform.
    • Create and assist with the sale of new products (modules) to generate additional revenue.
    • Provides custom analysis and presentations to assist Account Executives & Customer Success Managers with upsell pitches for their respective clients.
    • Assists Account Exec/Directors with new business pitches and presentations, as needed.


    • Position located in our New Your City office.
    • BS in technical fields such as Engineering, Computer Science, Mathematics, Physics, Economics, Statistics, or Business.
    • A minimum of 7-10 years of marketing and analytics experience, Retail E-commerce analytics experience strongly preferred.
    • 2-5 years previous experience coaching, leading and hiring a top performing team is also required. This includes coaching individual performance, hiring, resource recruitment and bandwidth management.
    • Email Service Provider (ESP) experience is a plus.
    • The ability to translate quantitative data into actionable recommendations and communicate complex data concepts in ways that marketing leaders and clients will understand.
    • Strategic thinker who can partner with key stakeholders to drive campaigns.
    • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of customer and internal stakeholders
    • Advanced proactive project management capabilities that drive for results from inception to execution.
    • Experience supporting deal process with on demand and custom collateral and presentations.
    • Experience leveraging data to optimize campaigns and inform future strategies.
    • Demonstrable experience with data visualization, preferably using javascript.
    • Knowledge of statistics and hypothesis testing, with model building experience a plus.


    • Amazing team environment recognized by Glassdoor and other culture assessment companies. CERTIFIED, great places to work by the Great place to work Institute.
    • Work with passionate, energetic, smart people solving customer problems
    • Competitive compensation package including salary and comprehensive medical, dental, and vision insurance
    • Equity in an rapidly growing, early-stage Inc. 500 marketing technology company
    • Generous Parental Leave & flexible vacation policy
    • 401(k) plan
    • Monthly fitness stipend for a gym membership or fitness classes
    • Monthly public transportation stipend
At Bluecore we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.Bluecore is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.
Similar jobs in the area
DirectorTrinitas Regional Medical CenterElizabeth, NJ
Description The Director is responsible and accountable to the Vice President, Clinical Operations & Physician Services for the overall operation of the respiratory and sleep departments. Duties include all administrative duties, budget, interdepartmental...Read more
The Director, Audiobooks sets the strategy for and leads the Barnes & Noble Audiobooks business, identifying and capitalizing on growth opportunities to ensure maximum share of the available market. This individual will work cross functionally with Store...Read more
Position Title: Director, Digital MarketingLocation: Hoboken, NJReports to:Vice President, Digital MarketingThe Digital Marketing Team is an integral part of Newell Brands Ecommerce Division. It is focused on acquiring and retaining consumers online across...Read more
DirectorAXAJersey City, NJ
Description As AXA Equitable continues its journey to becoming a standalone US public company, we are seeking actuaries to support this exciting and challenging journey, and who will thrive in a fast-changing environment involving one of the most complex...Read more
Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're at it - there's never been a better time to join Shipt...Read more
DirectorGartnerNew York, New York
Job Description: What makes Gartner Research & Advisory a GREAT fit for you? When you join Gartner, you’ll be part of a leading-edge team that values expert insights, bold ideas and intellectual courage. You’ll deliver must-have research through compelling...Read more
Hair StylistGlamsquadLong Island City, NY
WHO WE ARE Glamsquad-Beauty Pro, client and corporate team-is a community of beauty enthusiasts. We deliver on-demand beauty services to clients, empowering them to experience beauty on their own terms. Guided by collaboration, we provide customers with...Read more
DirectorConverseNew York, New York
NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by...Read more
The Director has the responsibility for directing the daily operations of a quick service restaurant, ensuring compliance with company standards in all areas of operations, including production, preparation, customer relations, restaurant maintenance and...Read more
DirectorBGC PartnersLake Success, NY
Newmark Knight Frank (NKF) is one of the world's leading commercial real estate advisory firms. We provide a fully integrated platform of services to prominent multinational corporations and institutional investors across the globe, as well as to occupiers...Read more
Known for its scientific and operational excellence, Regeneron is a leading science-based biopharmaceutical company that discovers, invents, develops, manufactures, and commercializes medicines for the treatment of serious medical conditions. Regeneron...Read more
YOU MUST HAVE: WE VALUE: Strategy and Planning Change Management / Communication Leading/Collaborating on Specific Projects/Use Cases Data Architecture and Governance Tools and Capabilities External / Peer Benchmarking and Learning INCLUDES Continued...Read more

Similar jobs

Director, PharmacoepidemiologyCompany ConfidentialNorth Tarrytown, NY
Known for its scientific and operational excellence, Regeneron is a leading science-based biopharmaceutical company that discovers, invents, develops, manufactures, and commercializes medicines for the treatment of serious medical conditions. Regeneron...Read more
Director of KicksSports MediaNew York City, NY
ABOUT THE ROLE:Bleacher Report is seeking a passionate sneakerhead for the role of 'Director of B/R Kicks' to refine and innovate the brand's strategic vision, oversee kicks-related original content development, programming, and sales marketing...Read more
Position:Director- FLVSJob Description: Director role within the FLVS team in Metropark. Location:Iselin SDL2017...Read more
ABOUT US: Bleacher Report is the social voice of sports creating and collaborating on the culture of sports for the next generation of fans. Its vision for making sports bigger than games has led to unmatched engagement on social media, where it...Read more
Director Professional Experience and Community Engagement ABOUT ADELPHI: Adelphi University, New York, is a highly awarded, nationally ranked, powerfully connected doctoral research university dedicated to transforming students' lives through small classes...Read more
DirectorConduent, IncFlorham Park, NJ
Description Pre-requisites: Proficient in multiple business aspects of the Banking and FS industries with functional knowledge of applicable systems and technology platforms/packages common in the industry Business operations experience in Customer service...Read more
Cytopathology Opening ...Read more
Responsibilities: Conduct individual, family and group counseling sessions. Supervise and perform screening, intake procedures and treatment planning. Provide on-site daily consultation and supervision for treatment staff. Coordinate staff assignments and...Read more
DIRECTOR-MIDWIFERY-FT Job Number: REQ41477-POS49892 Category: Nurse Midwife Location: Jersey City, NJ You are in demand everywhere...but it pays to come here! If you want to work in a premier hospital that wins awards, nurtures people, and tirelessly...Read more
Systems DirectorDTCCJersey City, NJ
POSITION: Systems Director DESCRIPTION Responsible for the overall management of the Application Development (AD) team and specific business applications within an AD Area across multiple global DTCC locations. Provides leadership and handles all aspects...Read more