Director, Internal Communications job

company building Carpenter Technology location Philadelphia, PA
105
Director, Internal Communications
jobs
258
jobs in
Philadelphia, PA
12
jobs at
Carpenter Technology

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Company Description

Carpenter Technology Corporation (NYSE:CRS) is a leading developer, manufacturer, and distributor of specialty alloys to serve the aerospace, transportation, medical, consumer, energy, and industrial markets. Carpenter’s catalog of specialty alloys includes: stainless steels, superalloys, titanium alloys, magnetic & controlled expansion alloys, and superior corrosion-resistant alloys. Product forms include billet, solid and hollow bar, wire, fine wire, precision strip, plate, loose powder, and custom shaped bar and wire. The collaboration of Carpenter’s Business Intelligence, Strategic Marketing, and Research & Development teams have resulted in strong relationships with customers worldwide to bring the most innovative, technologically advanced specialty alloys into application production.

Job Description

Position Overview

The Director of Internal Communications will support and drive critical messaging to Carpenter Technology s key internal decision-makers and employee stakeholders. The role will be responsible for the implementation and execution of a consistent, timely, and brand-conforming long-term strategy by leveraging existing communication vehicles, and developing new strategies for a changing workforce. With a specific focus on increasing employee engagement among the Production and Maintenance workforce (P&M), the incumbent will drive local internal communication strategies at the manufacturing facilities. The role will report to the Vice President of Human Resources, but will work very closely with members of Carpenter s Leadership Team on critical communication initiatives. These initiatives could extend beyond Carpenter s internal audience to include shareholders, customers, and our Board of Directors.

Routinely writing for the President and Chief Executive Officer, additional success in this position will come with the establishment of close working partnerships with site/business leaders, Human Resource Business Partners, and Environmental Health & Safety (EHS) personnel. These individuals will drive local internal communications with the guidance and support from the Director of Internal Communications.

This position will also work closely with our Commercial organization, specifically as it pertains to branding, customer communications, trade show preparation, and coordinated collaterals in the areas of mergers, acquisitions, and strategic partnerships. The Director of Internal Communications will assist in maintaining the Investor Relations section of our public website, specifically as it relates to the Board of Directors and Executive Leadership.

The candidate will need to fully understand the entire business structure, operating segments, locations, and protocol for communicating with specific international locations. This role is highly visible and requires a strong sense of business acumen and professionalism.

Essential Job Duties

  • Manage and drive all internal communications using existing infrastructure such as digital signs, email, intranet, direct mail, and company-wide device notification system
  • Manage a staff of two including our Communications Coordinator and Communications Manager
  • Develop the internal messaging architecture for Carpenter Technology and align with broader company values, strategy, and brand initiatives
  • Collaborate with senior management and operational management to generate support for the communication strategy and how it supports Carpenter s long-term growth strategy
  • Establish metrics and measure contact success across all internal audiences
  • Provide oversight, content management, and maintenance for >120 digital signs across the company
  • Manage all media relations activity and collaborate with Marketing Communications for promotional opportunities
  • Draft and manage approval protocol for external press releases
  • Coordinate and manager annual Impact Awards event
  • Promote the understanding of and help establish focused activities for public affairs, corporate citizenship, and corporate accountability
  • Manage the internal communications budget and vendors

Qualifications

  • Minimum of 10 years global, enterprise (B2B), internal communications experience
  • Minimum of a four-year degree in Journalism, Public Relations, or English; master s degree preferred

Knowledge, Skills and Abilities

  • Experience with industrial manufacturing organizations desired
  • Expertise in corporate, social media, or marketing communications is desired
  • Proven ability to manage external vendors, diverse viewpoints, and excel in a changing company culture
  • Strong writing skills with experience crafting external communication materials (press releases, blog posts, media kits, etc.)
  • Must be able to create a sense of credibility in all communications and interactions, and to serve as an internal communications leader of the company
  • Experience launching and maintaining visibility initiatives that increase awareness in key markets, enhance brand perception, and drive growth
  • Strong interpersonal, collaborative, and organizational skills
Application currently closed
This job was posted on Wed Mar 27 2019 and expired on Mon Apr 08 2019.

Tasks

  • Identify main client groups and audiences, determine the best way to communicate publicity information to them, and develop and implement a communication plan.
  • Develop and maintain the company's corporate image and identity, which includes the use of logos and signage.
  • Manage special events, such as sponsorship of races, parties introducing new products, or other activities the firm supports, to gain public attention through the media without advertising directly.
  • Write interesting and effective press releases, prepare information for media kits, and develop and maintain company internet or intranet web pages.
  • Design and edit promotional publications, such as brochures.
  • Establish and maintain effective working relationships with clients, government officials, and media representatives and use these relationships to develop new business opportunities.
  • Evaluate advertising and promotion programs for compatibility with public relations efforts.
  • Facilitate consumer relations or the relationship between parts of the company, such as the managers and employees, or different branch offices.
  • Establish goals for soliciting funds, develop policies for collection and safeguarding of contributions, and coordinate disbursement of funds.
  • Assign, supervise, and review the activities of public relations staff.
  • Manage communications budgets.
  • Draft speeches for company executives and arrange interviews and other forms of contact for them.
  • Respond to requests for information about employers' activities or status.
  • Direct activities of external agencies, establishments, and departments that develop and implement communication strategies and information programs.
  • Develop, implement, and maintain crisis communication plans.
  • Formulate policies and procedures related to public information programs, working with public relations executives.
  • Produce films and other video products, regulate their distribution, and operate film library.
  • Confer with labor relations managers to develop internal communications that keep employees informed of company activities.
  • Observe and report on social, economic, and political trends that might affect employers.
  • Maintain company archives.
  • Manage in-house communication courses.

Skills

  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Speaking - Talking to others to convey information effectively.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Coordination - Adjusting actions in relation to others' actions.
  • Persuasion - Persuading others to change their minds or behavior.
  • Negotiation - Bringing others together and trying to reconcile differences.
  • Service Orientation - Actively looking for ways to help people.
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  • Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
  • Time Management - Managing one's own time and the time of others.

Knowledge

  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

Carpenter Technology

Description

Carpenter Technology Corporation (NYSE:CRS) is a leading developer, manufacturer, and distributor of specialty alloys to serve the aerospace, transportation, medical, consumer, energy, and industrial markets. Carpenter’s catalog of specialty alloys includes: stainless steels, superalloys, titanium alloys, magnetic & controlled expansion alloys, and superior corrosion-resistant alloys. Product forms include billet, solid and hollow bar, wire, fine wire, precision strip, plate, loose powder, and custom shaped bar and wire. The collaboration of Carpenter’s Business Intelligence, Strategic Marketing, and Research & Development teams have resulted in strong relationships with customers worldwide to bring the most innovative, technologically advanced specialty alloys into application production.
Type

Company - Public

Size

1001-5000

Revenue

$2B to $5B

Location

1735 Market St. 15Th Fl.Philadelphia, PA, 19103and others

Industry

Manufacturing/Mechanical/Mining

Founded

1889

CEO

Tony Thene

Website

Visit Website

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