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Director of Account Management job

NFI IndustriesCamden, NJ
NFI Industries jobs

Company

Salary

Company Description

NFI Industries is a supply chain solutions provider, headquartered in Cherry Hill, NJ. Its fleet consists of over 2,000 tractors and 8,800 trailers, operated by more than 2,600 company drivers and 250 owner operators. Its business lines include transportation, distribution, real estate and global logistics services. They serve customers around the world, across a variety of industries. If you are ready to drive with them, you can choose from a wide array of career choices, such as local or regional, specialized opportunities like refrigerated, tanker, flatbed, and more. Home time, competitive pay, bonus programs, opportunity for career advancement, late model trucks equipped with latest safety, medical, dental, vision, 401K, life insurance, and paid time off add up to the benefits you can receive. If you prefer landing a job at the company facilities, you can check vacancies in transportation operations, warehousing & distribution, maintenance & mechanics or you can enroll in the Internships program. Corporate opportunities such as human resources, information technology, sales, customer service, finance play an integral role in the company's life and will reward you with continued development options, paid time off, healthcare, 401k, and voluntary benefits, just to name a few.

Job Description

The Director of Account Management maintains and expands relationships with strategically important customers to ensure customer satisfaction, account retention, and continued growth in the “wallet share” of assigned accounts.

The Director of Account Management represents the entire range of service offerings to assigned accounts, while orchestrating NFI resources to ensure assigned customers’ needs and expectations are met.

Essential Duties & Responsibilities:

  • Manages a number of medium to large sized accounts deemed strategically important.
  • Primary day to day account contact between NFI and assigned accounts as necessary.
  • Manages, plans, organizes and leads continued account penetration and customer satisfaction on a long-term / strategic multi-year focus.
  • Resolves customer questions and concerns through the delegation and engagement of necessary NFI resources.
  • Manages the progress of open issues and projects to ensure timely resolution and completion.
  • Coordinates the involvement of NFI personnel, including sales, operations, finance and others in order to deliver expected performance.  Organize meetings and updates as appropriate.
  • Achieve assigned strategic customer objectives.
  • Lead a joint company strategic account planning process that develops mutual performance and cost objectives.  Create and monitor dashboard to track performance vs. plan.
  • Continually identify customer needs and concerns and earning customer confidence through building a partnership relationship rather than a transactional relationship.
  • Builds network of both operational and executive relationships and establishes productive, professional relationships.  
  • Coordinates all strategic meetings with customer(s) and NFI including, bi-weekly updates/reporting, monthly performance reviews, QBR’s, and ABR’s.
  • Implement account coverage methodologies that ensure 100% renewal rates for accounts.
  • Identify and report “at risk” accounts and escalates to management; engages appropriate resources to prepare and execute “at risk” plan.

Organizational Alignment:

  • Enlists the support of functional business owners as needed
  • Closely coordinates NFI executive involvement with customer management

 

Requirements:

  • Bachelor’s degree in a related field.
  • 5-10 years in supply chain management with a focus on distribution and fleet disciplines.
  • Prior experience managing complex, key accounts with minimal support strongly preferred.
  • Ability to work as a valued member of a team and establish effective relationships.
  • Ability to multi-task effectively regarding multiple account issues needing resolution.
  • Can lead conference calls between customer and NFI, perform presentations, and deliver results.
  • Proven successful communication skills, both verbal and written.
  • Experience in the principles of Lean and Continuous Improvement.
  • Demonstrated ability to interact and influence all levels of an organization.
Estimated annual salary
$111,950
average
Minimum
$86,534
Maximum
$147,047

NFI Industries

Type

Company - Private

Size

Large

Revenue

$1B to 2B

Location

Multiple locations

Industry

Transportation/Logistics

Founded

1932

CEO

Sid Brown

Job Filters

Warehouse Operations Manager (318)NFI IndustriesBloomington, CA
The Warehouse Operations Manager is responsible for the efficient day-to-day operation of the warehouse with particular emphasis on the management of the warehouse personnel and the implementation of warehouse action plans. The tracking and recording of...Read more
Overnight DispatcherNFI IndustriesFredericksburg, VA
The Logistics Coordinator provides overall direction and supervision throughout the Dedicated Fleet operation and provides operational assistance to the Project Manager wherever needed. This position covers Sun-Mon-Tues and every other Weds overnights 6p...Read more
SpotterNFI IndustriesMuskogee, OK
The Spotter drives, transports and spots trailers at appropriate loading docks, and or/staging areas. Shift: Mon-Thurs 7pm-7am Fri-Sun 7am-7pm Fri-Sun 7pm-7am Essential Duties & Responsibilities: Attach drive unit to trailers to move to and from dock doors...Read more
Warehouse Operations SupervisorNFI IndustriesLancaster, TX
Under the direction of the General Manager, the Warehouse Operations Supervisor is responsible for the efficient day-to-day operation of the warehouse with particular emphasis on the management of the warehouse personnel and the implementation of warehouse...Read more
Selector (681)NFI IndustriesChino, CA
The Selector is responsible for the accurate storing, shipping and receiving of product to meet company standards or safety, security, sanitation and productivity. Essential Duties & Responsibilities: Loads and unloads freight in an efficient and safe...Read more

Closed Job Filters

Material Handler (215)NFI IndustriesIndustry, CA
The Material Handler is responsible for the accurate storing, shipping and receiving of product to meet company standards or safety, security, sanitation and productivity. Essential Duties andRead more
CDLA LOCAL DEDICATED DELIVERY DRIVERS Apply Online Below or Call Craig at (866) 919-9753 NFI is offering a $5k sign on bonus for drivers hired at our Dayville, CT operation. We need dependable andRead more
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The Senior Solutions Developer will define, develop and support application software as required to support the objectives of the Non-Asset Division and Information Technology. They will provideRead more
Material Handler (732)NFI IndustriesOntario, CA
The Material Handler is responsible for the accurate storing, shipping and receiving of product to meet company standards or safety, security, sanitation and productivity. Essential Duties &Read more
CDLA LOCAL DEDICATED DELIVERY DRIVERS Apply Online Below or Call Craig at (866) 919-9753 NFI is offering a $5k sign on bonus for drivers hired at our Dayville, CT operation. We need dependable andRead more
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