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Director of Client Experience job

CuralatePhiladelphia, PA
Curalate jobs

Job Description

Curalate is looking for a Senior Client Solutions team member with a demonstrated ability to grow relationships, drive client health metrics, and thrive in a scaling company. You'll be talking to partners at some of the world's most notable brands, building relationships with executives and decision-makers, and driving adoption of a product that helps grow brand affinity, social engagement, and revenue.

If you are an experienced, kick-ass communicator, who takes pride in coaching and helping clients succeed, then you’ve happened upon your dream job at Curalate!

Responsibilities:

  • Manage your substantial--but manageable--health goals by driving towards clear health metrics
  • Know your accounts inside and out and keep your status notes and next steps up to date (via Salesforce)
  • Provide creative strategies to grow existing business and drive platform adoption, tying the Curalate platform to client business objectives
  • Identify areas of opportunity to upsell and grow revenue
  • Collaborate with Account Managers on your key clients for performance reviews
  • Stay abreast of industry trends and serve as a thought leader to your clients, identifying use cases and best practices tailored to your client’s goals
  • Develop deep client relationships to grow the Curalate footprint across the client organizations
  • Track leads and all communications through Salesforce

About you:

  • You have a minimum of 4+ years of experience in a client-facing position in tech/digital media/startups/SaaS
  • You’re team oriented and enjoy collaborating with your peers
  • You build relationships to grow business, and clients think of you as a “partner,” not just a vendor
  • You are tech savvy, people savvy, creative, and you have strong communication skills
  • You know how to command a room of senior leaders: you're confident, mature, and charismatic
  • You’re able to juggle multiple tasks, priorities, and external stakeholders simultaneously
  • You strategically identify new opportunities to grow business within your accounts

Gold Stars:

  • You have startup experience!

About us:

Curalate is a leading marketing technology company that enables brands to sell online more effectively. The Curalate Discovery-Driven Commerce Platform is currently in use by over 800 of the world’s most loved brands including Urban Outfitters, Neiman Marcus, Sephora and J.Crew, and touches hundreds of millions of consumers, monthly. With Curalate, brands grow engagement and revenue, at scale, utilizing images and videos from a wide variety of sources, including User Generated Content (UGC). Curalate was launched in 2012, is an official marketing partner of Pinterest, Facebook, and Instagram and has offices in Philadelphia, New York City, Seattle and London. Much like the brands we work with, our people are nothing short of inspiring – and we’re looking to grow our team. If you’re scrappy, creative, curious, and FUN, then we think Curalate could be the place for you.

No recruiters, please.

Mid Level
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