As Directors of Customer Experience, we are responsible for the growth and constant improvement of customer service. We develop strategic, operational requirements. We create key service outcomes for customers in B2C environments. Establishing all cultural, process, and performance improvements for the customers is also a part of our duty. We lead a team that often provides customer interactions across many channels. Working as Directors of Customer Experience, we are responsible for proactively lead the customer service team to enhance performance. We create a method that achieves the business goals with regards to their customer service. We improve customer metrics. Finally, we identify innovative tools and technologies to serve the customer better.
Core tasks:
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