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Director of Membership job

National Asphalt Pavement Association jobs

Company

Skills

Job Description

SUMMARY OF DUTIES
The Director of Membership is responsible for creatively and proactively overseeing the development, planning and management of NAPA's membership program initiatives including retention and recruitment efforts, on-going engagement, and overall program management.
The Director of Membership is responsible for the full membership lifecycle.
Increased member engagement, sustained recruitment and retention levels, and delivering the membership revenue as budgeted will equal success.



PRIMARY RESPONSIBILITIES
Retention and Recruitment Efforts

Establish membership goals, develop strategy, and devise metrics necessary to meet or exceed established recruitment goals and drive organizational sustainability. In a cross-functional collaboration with senior leadership and key stakeholders.
Secure, strengthen, and grow dues revenue.
Design effective tools and messages to demonstrate the value proposition to potential members and ensure that all membership material clearly communicates this message.
Conduct market research to track and prioritize potential members.
Apply market intelligence, best practices, and association research to develop and implement innovative strategies to meet the established annual membership goals and to ensure current membership types and levels are best in class.
Direct, administer, and supervise all membership outreach activities taking full advantage of NAPA's staff and volunteers.
Manage external strategic partnerships (e.g. SAPAs) in service of membership goals.
Conduct outreach activities (including visits to potential and current members) and represent NAPA at industry events.



Membership Engagement

Develop and document protocols for on-boarding of new members and periodic communications with existing members.
Responsible for the workflow process related to the recruitment and retention of members.
Ensure that the priorities of the members are front and center in all of NAPA's programmatic activities.
Design, lead, and implement the process to collect feedback from members (both new and current) to further inform program enhancements and to support NAPA's data-driven culture.
Serve as the customer service expert for the member experience on the externally facing portion of NAPA's Association Management Software (AMS).



Program Management

Prepare the program's annual budget and ensure accurate financial reporting throughout the year.
Communicate membership updates and plans to NAPA staff and serve as an enthusiastic internal advocate for membership.
Supervise the database manager and ensure the integrity of all membership data and reporting functions.
Manage the production of membership-related publications (e.g. Buyers Guide and Membership Directory).
Serve as the staff lead on developing and operationalizing committee best practices
Ensure that policies and procedures are in place and reviewed regularly to maintain accuracy and maximize efficiency of all membership operations.
Ensure that NAPA's AMS is fully utilized and understood throughout the organization and all features relevant to NAPA are implemented.
Serve as a staff liaison to board-level committees that support the membership program including the Membership Committee and the Associate Member Council.



May be asked to perform other duties as required that are not outlined in this job description.
REPORTS TO:






VP of Finance and Operations

FLEX SCHEDULE:



Eligible with Approval of Supervisor after 90 days
LOCATION:








Greenbelt, MD PandoLogic. Category: Customer Service, Keywords: Membership Director0

TASKS

  • Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
  • Direct activities of professional and technical staff members and volunteers.
  • Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
  • Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Personnel and Human ResourcesKnowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

National Asphalt Pavement Association

Type

Nonprofit

Size

Large

Location

5100 Forbes Blvd.Lanham, MD, 20706

Industry

Transportation/Logistics
Executive Management

Founded

1955

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Director of MembershipNational Asphalt Pavement AssociationPrince George's County, MD
SUMMARY OF DUTIES The Director of Membership is responsible for creatively and proactively overseeing the development, planning and management of NAPA’s membership program initiatives includingRead more
Director of MembershipNational Asphalt Pavement AssociationLanham, MD
SUMMARY OF DUTIES The Director of Membership is responsible for creatively and proactively overseeing the development, planning and management of NAPA's membership program initiatives includingRead more
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