Director Of Operations job

Job Description

Ask yourself:

• On a scale of 1 to 10, is your work ethic a 10+?
• Do you have true grit, tenacity, and live in the realm of anything is possible?
• Do you solve problems creatively and yet with regard for high quality and details?
• Do you relate to people well and think on your feet?
• Do you have experience in real estate?

The above is who we are looking for! We need a leader who gets things done with excellence and has a strong desire to help make a small business better.

Who are we looking for?

The Director of Operations is an individual who relishes the opportunity to build, implement and manage multiple systems with minimal supervision. He or she is deeply committed to completing tasks the right way with a high degree of quality, attention to detail, and consistent communication. This person has immense focus and can do one thing for a long time without getting distracted, as well as the ability to stay calm amid the whirlwind and urgent matters. The Director of Operations executes on the team’s mission and makes client experiences and our agents’ careers his/her priority. The right individual will exhibit natural drive and the ability to influence. A natural sense of urgency as well as determination and hard work will be critical to the individual’s success in this role.

The right candidate will also want to grow his or her own skills and develop as a leader within the team to earn future opportunities. As the success of the team grows, this individual will be responsible for hiring, training, and leading additional team members to ensure all administrative, sales operations and customer experience systems and processes continue to be completed to high standards and with maximum efficiency.

The Director of Operations is deeply committed to:

• Supporting the sales team in achieving greater and greater levels of success through unparalleled sales and marketing systems and support
• Ensuring our clients have an unparalleled 5 star real estate experience
• Ensuring our agents have an unparalleled 5 star career by making the in-office experience exceptional for his or her colleagues

The ideal candidate has experience in managing a large fast paced office environment and can approach this position with strong management and organizational skills, responsibility and commitment. We are looking for a team player with a great attitude who enjoys working with people. Must have prior experience as an office manager and/or executive assistant in a large organization.

Key Performance Indicators (KPIs):

• 50% of all TCG sales are repeat clients or referral clients
• Maintain minimum business profitability of 20%
• Customer survey average of 4.7 or higher (scale of 1 to 5) with 50% or higher response rate
• Agent survey average of 4.5 or higher (scale of 1 to 5)
• Minimum 4x return on “Farming” investment
• Accurate and timely reporting

Pay Structure:

• Base salary of $65,000 - $85,000 based on experience
• Health care coverage available
• The Chabris Group Profit Share Plan
• 401(k) with match

$65,000 - $85,000

• Provide leadership and coaching for Operations Team members
• Communicate effectively with clients and agent team
• Build implement, and manage all systems for sellers, buyers, lead generation, database management, information management, marketing (digital, geographic and brand) and back office support
• Responsible for all financial systems
• Ensuring operational compliance with broker and state
• Update and maintain support documentation for systems and processes
• Coordinate the purchase, installation and maintenance of all office equipment and fixtures
• Be the first point of contact for customer inquiries and complaints
• Keep lead agent informed regarding any client or team problems or issues that need to be addressed
• Responsible for hiring, training, coaching, and holding accountable all operations team members
• Responsible for vendor research, selection, and relationship management
• Responsible for preparation of team meeting agenda weekly
• Responsible for updating accountability tracking system weekly
• Attend The Chabris Group team meetings on Tuesdays
• Attend The Chabris Group Operations team meetings on Wednesdays
• Attend one on one meetings with CEO as scheduled
• Role play review and referral script with team weekly
• Implementation and adoption of new technologies for the business

• 1 year of service and management experience
• 3 years of operations experience
• Real estate license and experience preferred
• Exceptional organizational and project management abilities
• Strong written and verbal communication skills
• Excellent ability to focus
• Bookkeeping skills
• Commitment to detail and operational integrity
• Service based attitude
• Proven ability to lead and succeed
• Maintain “grace under pressure” and have a sense of humor
• Be a team player and play to win!

The Chabris Group is Cincinnati’s #1 residential real estate sales team. Our mission is to provide 5 Star Experiences for our clients and 5 Star Careers for our team members. We believe in integrity, productivity, accountability, intentionality, camaraderie and collaboration.

Mission:

Create 5 star experiences for our clients and 5 star careers for our colleagues.