Expired job

Just missed a job?

Sign up and never miss an opportunity again!

Director of Services job

Marriott InternationalLos Angeles County, CA
Marriott International jobs

Company

Salary

Company Description

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 6,000 properties, you’ll find us in your neighborhood and in more than 122 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™

Job Description

JOB SUMMARY Manages housekeeping functions and staff to ensure property guest rooms, public space and employee areas are clean and well maintained. Areas of responsibility include Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. CANDIDATE PROFILE Education and Experience o High school diploma or GED; 2 years experience in the housekeeping or related professional area. OR o 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Housekeeping Operations o Maintains strong working relationship with Front Office to ensure effective communications for operational issues. o Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. o Inventories stock to ensure adequate supplies. o Ensures guestrooms, public space and employee areas are cleaned according to operating standards. o Ensures compliance with all housekeeping policies, standards and procedures. o Initiates and maintains an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds. Managing Departmental Costs o Supervises and approves the budgeting and ordering of guestroom and cleaning supplies. o Understands the importance of department's operation on the overall property financial goals and educates staff on details as appropriate. o Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports. o Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results. o Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals. Ensuring Exceptional Customer Service o Responds to and handles guest problems and complaints effectively. o Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. o Empowers employees to provide excellent customer service. o Develops goals and expectations for direct report managers. o Celebrates successes and publicly recognizes the contributions of team members. o Reviews employee satisfaction results to identify and address employee problems or concerns. o Communicates expectations, recognizes performance, and produces desired business results. Conducting Human Resources Activities o Ensures property policies are administered fairly and consistently. o Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. o Establishes goals and objectives for all areas of responsibility. o Directs staff to strive for continuous improvement in all areas of responsibility. o Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation. o Manages employee progressive discipline procedures for areas of responsibility. o Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. o Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. o Ensures employees are treated fairly and equitably. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.Salary Range: NAMinimum QualificationNot Specified years
Estimated annual salary
$122,582
average
Minimum
$81,468
Maximum
$181,208

Marriott International

Type

Company - Public (MAR)

Size

10000+ employees

Revenue

Over $10B

Location

Bethesda, MD

Industry

Hotels
Motels
& Resorts

Founded

1927

CEO

Arne M. Sorenson

Job Filters

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we...Read more
Housekeeper - General Clean/Preventive MaintenanceMarriott InternationalHawthorne, CA
With a fun, casual and residential atmosphere including a full kitchen in every suite, TownePlace Suites are designed for the self sufficient, long stay guest who wants to settle in and connect to the local area. As a part of the TownePlace Suites team...Read more
HousekeeperMarriott InternationalBoston, MA
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another - and are driven to make things better. We love what we do, and we give it all we've got - on property and off. When guests stay with us, it's not just a...Read more
Front Desk ClerkMarriott InternationalChicago, IL
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly...Read more
ClerkMarriott InternationalNew York, NY
You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate...Read more

Closed Job Filters

Gourmet Coffee SupervisorMarriott InternationalSan Francisco, CA
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing theRead more
Beverage AttendantMarriott InternationalAngels, CA
Job Summary Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Check with captain or supervisor before leavingRead more
Turndown HousekeeperMarriott InternationalAlexandria, TN
Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in aRead more
Description Marriott International is the world s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journeyRead more
Host/ Hostess/StarbucksMarriott InternationalWest Chester, OH
  Cincinnati Marriott North hosts are enthusiastic team members with a helpful mentality that provides great guest experience. We expect host to assess the customers’ needs with a positiveRead more
Similar jobs in the area
Director, Private BankingBanc of CaliforniaLos Angeles, CA
Experience in sales and customer service . With a commitment to service and building enduring relationships, we provide a higher standard of banking.Read more
Santa Monica, CA TITLE: Sr. Director , Integrations REPORTS TO: SVP, Product & Engineering ... service this strategy. Integrations range from EHR feeds, Interface Engines, nurse call systems ...Read more
Director, Wellness PlansVCA Animal HospitalsLos Angeles, CA
Strong client service , change management, communication, problem solving and project management skills. Do you have a passion for delivering solutions that make…Read more
Physical Therapist Clinic Director - 7645The People Link CorpGranada Hills
We've been servicing patients for more than three decades and have grown to more than 100 locations ... Bonuses Requirements of the Physical Therapist Clinic Director * 1-3 years of experience is ...Read more
Vice President of School-based Services . Provides direct services to clients. Master Degree in an Education or Human Services program and five (5) years of…Read more
VP OperationsSagely Naturals
... direct oversight of co-manufacturing, and 3PL fulfillment. This role will own Quality for the ... Negotiate contracts with all service providers, including contract manufacturers, packaging vendors ...Read more
Portfolio Manager, HospitalityLAZ ParkingLos Angeles, CA
Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics.Read more
Director of Commodity PurchasingSweetener Products Company
This position is responsible for developing and implementing strategies to purchase our core commodity products, including sugar, syrups, salt and some grain based ingredients. This position will ...Read more
Executive DirectorCancer Support Community PasadenaPasadena, CA
Cancer Support Community Pasadena Seeks Executive Director *. The ED supervises two Directors and all non-clinical administrative staff.Read more
The Director of IT will also maintain the IT Department's exemplary Customer Service and be responsible maintaining the departments focus on business value. Duties and Responsibilities IncludeRead more

Similar jobs

The role is suitable for a high-performing Manager or Assistant Director pursuing a career in the Executive level of the global EY organization.Read more
Labor And Employment Attorney/Executive Director of Human ResourcesMathnasium - The Math Learning Center Corporate Offices
Mathnasium seeks a seasoned Executive Director of Human Resources/Labor Law Attorney who will ... Franchising or professional services firm experience * Background in benefits and compensationRead more
Executive Director Integrated Risk ManagementRepresented by Potter Associates, LLCLos Angeles, CA
Excellent interpersonal abilities, customer service skills and. Executive Director & COO at Potter Associates. Real estate in SoCal is an investment.Read more
Inside Sales Customer ServiceThe Chefs' WarehouseCity of Industry
Direct phone calls to the appropriate team members. * Builds and maintains customer relationships ... Previous food service distribution Inside Sales/Customer Service and/or call center experience ...Read more
General Manager High Rise HOAFirstService ResidentialLos Angeles, CA
Promote FirstService Global Service Standards amongst associates and vendors. Identify opportunities for improved communication or service delivery methods.Read more
Director of Financial Planning and AnalysisProspect Medical Holdings, Inc.
We build comprehensive networks of quality healthcare services that are designed to offer our ... The FP&A Director will be responsible for managing the team in statistical gathering; net accounts ...Read more
Healthcare Director of Business OperationsPrime MSO, LLC.Los Angeles, CA
Provide day-to-day leadership and management to a service organization that mirrors the adopted mission and core values of the operation.Read more
Operations SupervisorM S International, Inc.
Direct supervision of warehouse floor operations; work scheduling and team member assignments ... Provide high level of customer service * Good organizational skills If you possess the required ...Read more
Director, Credit AdministrationCBSWest Hollywood, CA
The network’s authentication service , SHOWTIME ANYTIME, is available at no additional cost to SHOWTIME customers who subscribe to the network through…Read more
Office Services Clerk (Law Firm)Vendor Direct Solutions, LLCLos Angeles
Company Description Vendor Direct Solutions, LLC (VDS) is an industry leader in providing on-site and technology solutions for law firms and other professional service providers. Our team is ...Read more