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Dispatcher, Public Safety job

Akron Children's Hospital jobs

Company

Skills

Benefits

Company Description

Akron Children's Hospital in Ohio is ranked among the best pediatric hospitals by U.S. News & World Report, and has earned Parent's magazine's designation for the 20 most innovative children's hospitals. They have two hospitals in northeast Ohio and more than 60 urgent, primary and specialty care locations, employing 6,300+ staff members, out of which more than 1,100 medical. If you are searching for love in your job and would do everything to spark a smile or get a giggle, this child-focused hospital could be the next choice for you. In a culture of collaboration and dedication you can land a job in the areas of Physicians, Advanced Practice, Nursing, School Health, Information Technology, and Allied Health. The lineup of benefits are designed to offer you coverage and resources to live your best life while growing your career. Elements include days off, wellness program, health insurance, education assistance and a personalized career development.

Job Description

About Us

Akron Children’s Hospital is one of the largest independent pediatric hospitals in the U.S., and ranked among the best children’s hospitals by U.S. News and World Report. Our dedicated staff serves nearly 800,000 patient visits per year through our 2 hospital campuses and a large network of locations offering primary and specialty care.

We are leading the way to healthier futures for children and communities through expert medical care, research, and prevention and wellness programs. As a teaching affiliate of Northeast Ohio Medical University and other universities, we train new generations of pediatricians, specialists, nurses and pharmacists every year.

OUR PROMISES

  1. To treat every child as we would our own
  2. To treat others as they would like to be treated
  3. To turn no child away for any reason

We are seeking people who are committed to fostering a diverse environment in which patients, family and staff from a variety of backgrounds, cultures, and personal experiences are welcomed, included and can thrive.

Shift Information: Evening Job

Schedule

Full Time Afternoons

4:00 p.m. - 12:00 a.m.

Rotating Weekends/Holidays

 

Position Summary:

Provides essential dispatch communications. Responsible for maintaining effective and efficient communications between the dispatch center, officers, other department personnel, outside emergency and law enforcement agencies, and the public. The Public Safety Dispatcher also plays a vital role in records maintenance. Upholds the mission, vision, values and customer service standards of Children’s Hospital Medical Center of Akron (CHMCA).

Duties and Responsibilities:

  1. Performs duties related to police dispatcher, including:

    1. Answering emergency and non-emergency telephone requests for Department of Public Safety services.

    2. Operates Computer Aided Dispatch equipment (CAD) by entering call information and dispatching assigned units to emergency and non-emergency situations

    3. Monitors assigned unit’s status, notify on-call personnel; assigns backup units or requests mutual aid from local law enforcement in situations that may be critical and/or threatening.

    4. Making inquiries/entries through local, state, and federal systems and relay information to responding units.

    5. Records and maintains patrol line-ups to correctly reflect patrol personnel on duty and corresponding assigned sectors.

    6. Answers agency business telephone calls; provides routine data and information to telephone inquiries, may transfer/direct inquiries to proper staff, may refer telephone calls to other departments.

    7. Maintain radio communication monitoring with outside law enforcement agencies as needed.

  2. Operates computers and standard office equipment including commonly used computer software programs.

  3. Must have the ability to:

    1. Work under pressure.

    2. Communicate effectively with angry, emotional and excited persons via telephone.

    3. Remain calm under high pressure, critical and extremely busy circumstances.

    4. Effective communicate – written and verbal

    5. Maintain confidentiality or records and information.

    6. Effectively multitask by listening, talking, and typing at the same time.

    7. Track multiple pieces of information at one time and conduct follow-up as necessary.

    8. Act and react to emergency and/or threatening situations in a manner consistent with the law, policies and procedures.

  4. Monitors cameras and alarms by:

    1. Observing camera monitors.

    2. Informing officers of suspicious activities monitored via camera.

    3. Monitoring, acknowledging, and directing the response to alarms.

  5. Performs all other duties and responsibilities as assigned or directed by the Public Safety Dispatch Supervisor or Command Staff.

Education and Experience

  1. Must be 18 years of age or older at time of hire.

  2. High School Diploma or equivalent.

    1. Possess one or more 9-1-1 Dispatcher Certifications, including, but not limited to National Emergency Communication Institute (NECI), Association of Public-Safety Communications Officials (APCO), Powerphone Law Enforcement Dispatch Certification, or Cuyahoga Community College Emergency Dispatcher Certificate.

  3. Must be able to obtain LEADS operator certification within 60 days of hire and maintain certification throughout employment.

  4. Successfully complete a thorough background investigation.

  5. Demonstrate psychological fitness evaluated by a Psychologist designated by the Department of Public Safety Director and Chief.

Working conditions

  1. Extensive sitting and/or standing for extended periods of time.

  2. May sit, stand, stoop, and bend intermittently during the day.

  3. Hear in the normal audio range with or without correction.

  4. Hear and detect radio traffic, ringing telephone, and alarm tones while speaking on communications equipment.

  5. Frequent exposure to continual background noise, static, and additional ancillary noise from communications/office equipment.

Akron Children's Hospital is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
EEO is the law, please click/copy paste the link below to learn more:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

TASKS

  • Question callers to determine their locations, and the nature of their problems to determine type of response needed.
  • Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
  • Record details of calls, dispatches, and messages.
  • Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Wellness Programs

Akron Children's Hospital

Type

Hospital

Size

Large

Revenue

$100M to $500M

Location

Multiple locations

Founded

1890

CEO

William H. Considine

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