Expired job

Just missed a job?

Sign up and never miss an opportunity again!

Document Analyst job

CaterpillarNashville, TN
Caterpillar jobs


Company Description

For more than 90 years, Caterpillar Inc. has been making sustainable progress possible and driving positive change on every continent. Customers turn to Caterpillar to help them develop infrastructure, energy and natural resource assets. With 2016 sales and revenues of $38.537 billion, Caterpillar is the world's leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. The company principally operates through its three product segments - Construction Industries, Resource Industries and Energy & Transportation - and also provides financing and related services through its Financial Products segment.

Job Description


JOB SUMMARY:  Review and process document packages returned from Caterpillar dealers and Caterpillar Financial Services Corporation (CFSC) customers in order to ensure completeness based on finance type and credit conditions and to ensure compliance with all accounting and credit policies prior to the initiation of booking and funding.  Transactions reviewed for funding may include, retail financing from Caterpillar dealers, retail financing via direct lending to customer and option financing or lease extensions for current CFSC lease customers.  May perform CFCA account balancing and reconciliation, credit and debit transactions, resolve systems errors with transactions and dealer funding and may add, waive or reverse late charges, finance charges, document fees, small balances and transaction fees.  May create billing, subsidiary accounts and invoices.  



1.         Ensures that all documentation is present and complete in order to meet the requirements for both the finance type and credit approval.

2.         Maintains information for pending reports to ensure timely funding of all transactions, communicating with the customer, Caterpillar dealer or Credit Analyst to obtain information to complete document file.

3.         Submits transactions to the Documentation Manager for audit prior to funding.

4.         Orders lien searches for any transactions that fall outside of PMSI due to delivery date or require a search due to credit policy or conditions and liaises with Collateral Services to obtain for the status of lien searches or precipitating subordination requests.

5.         Verifies adequate insurance coverage for each transaction prior to funding based on finance type and credit conditions.

6.         Final prices transactions within required parameters for finance type, rate, etc. in order to ensure proper subsidy programs have been utilized and equipment has been transferred to the obligor within the Caterpillar systems.

7.         Books and funds transactions within CFSC’s origination and leasing systems making corrections and final pricing the transactions when necessary. 

8.         Maintains information within CustomerExpress for the accurate and timely dispatch of the various funding reports to notify treasury, the LKE tax department and the Caterpillar dealers of daily funding.

9.         Notifies Cat Insurance that funds are sent when customer purchases Cat Insurance coverage.

10.     Calculates interim interest when applicable.

11.     Utilizes documentation to verify or update customer information in CustomerExpress, FinancExpress and InfoLease.

12.     Prepares and processes wire transfers when applicable.

13.     Processes direct debit payments within InfoLease when applicable.

14.     Implements calculations as applicable for each contract with variable rates.

15.     Provides documentation for subsidy and works with the Sales Support Representatives to help resolve grief items.

16.     Communicates via telephone with each new financing customer to welcome customers to Caterpillar Financial thanking them for their business and confirming contact information.

17.     Communicates with dealers, territory managers and internal CFSC departments to ensure that any missing or inaccurate items within the documentation package are resolved efficiently.

18.     Communicates with dealers to provide any additional reporting that will be useful for the dealership.  Reports may include dealer snapshot reports or additional information on pending transactions or daily funding.

19.     Participates in communication with customers within the parameters of the Welcome Calls initiative.

20.     Trains dealer personnel on FinancExpress, SignaturExpress and document requirements, when applicable.           

21.    May perform CFCA account balancing and reconciliation for the TSYS transactions.

22.    May initiate credit and debit transactions to dealer, subsidiary and customer accounts.

23.    May resolve systems errors with transactions and dealer funding.

24.     May add, waive or reverse late charges, finance charges, document fees, small balances and transaction fees.

25.    May create billing, subsidiary accounts and invoices.

26.    May work with dealers, customers, Treasury, Accounting, Global Business Technology and other NABC departments on a daily basis.  

27.     Assists in the training of lower-level employees, including reviewing and booking of deals, when needed.

28.     Assists in developing training materials. 

29.     Recommends updates to website and ensure updates are implemented.

30.     Develops presentations for dealers and other internal departments, as needed.

31.     Participates in accomplishment of continuous improvement objectives for the department.  Progress toward accomplishment of these is measured through maintenance of necessary measurements and analysis of associated data.  Participates in the identification of problem areas and development of resolutions to address them.

32.     Understands the Harassment policy of the company and is responsible for its application in all aspects of employment.




1.      Demonstrated knowledge of and ability to apply math computation skills.

2.      Demonstrated ability to effectively manage numerous tasks.

3.      Demonstrated computer skills, including the ability to effectively type for up to 75% of the day.

4.      Demonstrated knowledge of MS Office products, including the ability to prepare and maintain spreadsheets.

5.      Demonstrated knowledge of and ability to apply data collection and analysis skills.

6.      Demonstrated knowledge of CFSC and Caterpillar dealer processes.

7.      Demonstrated knowledge of finance products, policies, and procedures.

8.      Demonstrated knowledge of CFSC documentation procedures.

9.      Demonstrated knowledge of billing and invoicing procedures.

10.  Demonstrated knowledge of tax requirements and accounting principles required for booking, funding and account balancing and reconciliation.

11.  Demonstrated knowledge of UCC laws and regulations.

12.  Demonstrated knowledge of titled equipment and the laws and regulations that govern these transactions.

13.  Demonstrated knowledge of the legal and credit requirements that govern documentation for each finance type utilized by CFSC.

14.  Demonstrated knowledge of systems used by NABC Document Services, including (but not limited to): InfoLease, FinancExpress, IRMA, CT Lien Solutions, DocExpress, SignaturExpress, CustomerExpress and TSYS.

15.  Demonstrated ability to maintain a high-level of accuracy.

16.  Strong written and verbal communication skills.

17.  Demonstrated ability to analyze situations, make decisions, and take measured risks using available data as well as insight.

18.  Demonstrated ability to concentrate on results while being flexible to achieve goals.

19.  Possess a sense of urgency and willingness to be accountable for one’s work product.

20.  Demonstrated ability to develop and maintain good interpersonal relationships, working effectively with others inside and outside of the company.

21.  Demonstrated ability to strive for quality as well as timeliness, maintaining perspective as to the outcome of the decisions.

22.  Demonstrated advanced ability to perform general office tasks.

23.  Demonstrated ability to train and instruct on job requirements.

24.  Demonstrated knowledge and ability to develop and maintain training documentation and procedures.


EDUCATION/EXPERIENCE:  A High School Diploma or equivalent GED certificate is required and a minimum of 5 years work experience in non-exempt or exempt jobs in credit, customer service, collections, document services, accounting or treasury is recommended.  Previous work experience must be progressively increasing in responsibility and accountability and demonstrate an ability to gain in knowledge, skills and responsibility such that a level of full competency can be reached.



EEO/AA Employer. All qualified individuals – including minorities, females, veterans and individuals with disabilities – are encouraged to apply.

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers .



Company - Public




Over $10B


Nashville, TN, and others


Manufacturing - Machinery




Jim Umpleby

Job Filters

As a Materials Specialist at Caterpillar, you will perform a variety of functions to check, receive, verify accuracy of our prime product. You will check, store, disburse or fill orders for parts, materials, tools, equipment and supplies. . You will also...Read more
Career Area:FinanceJob Description:Your Work Shapes the WorldWhether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and...Read more
Mechatronics EngineerCaterpillar Inc.Mossville, IL
Who is Caterpillar? What do we do Caterpillar is a world leader in construction and mining equipment—creating innovative, cutting-edge products and services that help our customers build the world around us. With that level of impact comes the platform to...Read more
**Career Area:** Logistics **Job Description:** **WAREHOUSE ASSOCIATE-FULLTIME TEMP TO HIRE** **Job Description:** Caterpillar customers and their equipment are hard at work in every corner of the globe, and they can't afford to slow down or stop. They...Read more
The Position: The Engineered Value Chain (EVC) and Operational Excellence Manager (internally labeled Supply Chain IV) leads Advanced Components Manufacturing's (ACM) strategy and tactical support for the division, including the divisional sales, inventory...Read more

Closed Job Filters

Document AnalystCaterpillarNashville, TN
Description JOB SUMMARY: Review and process document packages returned from Caterpillar dealers and Caterpillar Financial Services Corporation (CFSC) customers in order to ensure completeness based onRead more
**Service Data Systems Deployment Consultant** **Description** The Service Data Development organization with our Global Dealer Services Division create and deliver the service options for dealerRead more
DescriptionAt Caterpillar, you build what matters-whether it's the career you want, crucial work skills, strong relationships or new digital technologies. There are big jobs to be done worldwide fromRead more
Quality SupervisorCaterpillarIsland Lake, IL
**Quality Supervisor** **Description** What matters most to you? Is it being a part of a strong team? Supporting your family? Solving global problems? You can do these and more at Caterpillar; whereRead more
Digital Quality AnalystCaterpillarChicago, IL
Description JOB PURPOSE: The Digital Quality Analyst will work both independently and with a cooperative team on complex projects that may span multiple infrastructure components or applications. TheRead more
Similar jobs in the area
Advisor Group Careers Be a part of the team behind our success! At Advisor Group, we support financial professionals nationwide, the people who help everyday Americans achieve their dreams. We're a billion-dollar business with the mentality and drive of a...Read more
Product Analyst, CDE/Follow Up Finder Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you...Read more
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving t..Read more
The Analyst is responsible for the maximization of reimbursement by identifying contractual variances between posted and expected reimbursement revenue opportunities for managed care, government contracts, and other various payers. This responsibility...Read more
gig jobs
FULL-SERVICE SHOPPER Start earning quickly — it’s more flexible than working part time. Instacart is the North American leader in online groceries (and so much more) from a huge number of stores. Our technology aims to make grocery delivery effortless and...Read more
A banking and financing company is searching for a person to fill their position for a Remote Derivatives Counterparty Analyst. Must be able to: Implement PFE modeling of commodities and other derivative products Develop stress testing models and conduct...Read more
gig jobs
Lyft driverLyftNashville, TN
Earn up to $29 per hour driving with Lyft in Nashville. New drivers can earn $2,500 in Nashville after 170 rides in 30 days. Terms Apply What is Lyft? Lyft is a platform that connects drivers with individuals and organizations that need rides. Driving with...Read more
A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. Elavon is an equal opportunity employer committed to creating a diverse workforce. We consider all...Read more
A company providing telehealth services is in need of a Telecommute Functional Analyst. Core Responsibilities Include: Creating and managing user training manuals and guides Assisting stakeholders in creating project charters Validating that requirements...Read more
A health insurance company is seeking a Remote Medicare Grievance Analyst. Core Responsibilities of this position include: Participating in CMS audit activities Coordinating with enrollees submitting grievances Triaging Utilization Management (UM) requests...Read more
A financial services company is filling a position for a Telecommute Risk Data Analyst in Atlanta. Candidates will be responsible for the following: Conducting quantitative analytics and modeling projects Utilizing advanced analytics to manage processes...Read more
overview Required skills and experience: *A Bachelor's degree in Business, Finance, Statistics, Economics, Mathematics or a related field *2+ year experience working at a Business Analyst *Comfortable working in a Start-up environment *Previous experience...Read more
Show more jobs
500+ more jobs

Similar jobs

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance...Read more
Why this job – INTERNAL CONTROLS AND SOX ANALYST: A fast-growing payment technology company has a newly created Sarbanes Oxley (SOX) Analyst role to help assist the Financial Controls and SOX Manager. This position will be responsible for facilitating key...Read more
Description SHIFT: Day Job SCHEDULE: Full-time Your Talent. Our Vision. At Anthem, Inc., it's a powerful combination, and the foundation upon which we're creating greater access to care for our members, greater value for our customers, and greater health...Read more
Description SHIFT: Day Job SCHEDULE: Full-time Your Talent. Our Vision. At Anthem, Inc., it's a powerful combination, and the foundation upon which we're creating greater care for our members, greater value for our customers, and greater health for our...Read more
Junior Functional Analyst (781) at SMX (View all jobs) (https://www.smxtech.com/careers/) United States Our tradition of delivering innovative, technical solutions dates back to 1995, however, you may know us better by one of our legacy company names...Read more
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an...Read more
A health insurance company has a current position open for a Remote Advanced Analytics Analyst. Core Responsibilities of this position include: Performing established analysis for opportunity assessments Executing identification and risk stratification to...Read more
A healthcare solutions company is seeking a Remote Healthcare Analyst. Core Responsibilities of this position include: Identifying and resolving member pricing discrepancies Conducting analyses of Information to produce repeatable results Gathering and...Read more
A research-driven firm dedicated to advancing the understanding and development of the growing digital asset market is searching for a person to fill their position for a Remote Crypto Asset Research Analyst. Core Responsibilities Include: Producing...Read more
An award-winning health organization has an open position for a Remote Epic Beacon Analyst. Individual must be able to fulfill the following responsibilities: Work with key stakeholders, end users, and team members Identify and resolve issues throughout...Read more