Documentation Manager job

62112BRAuto req ID:62112BRJob Code:358057 Admin Pro/Indiv Contrib Department Office Location:USA - MA - Cambridge Business Title:Documentation ManagerSub-Unit:College Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :057Time Status:Full-time Union:00 - Non Union, Exempt or Temporary Basic Qualifications:

• Bachelors degree required

• 2-4 years in a professional work environment

Additional Qualifications and Skills:

• Exceptional attention to detail

• Clear/precise written/oral communications skills

• Strong background using OpenScholar or website platform, Service-Now or email ticketing system, Microsoft Office Suite, including Excel, Power Point, SharePoint, Visio, Teams and Outlook

• Experience working with student information systems

• Excellent organizational, interpersonal and communication skills

• Enthusiasm and the ability to work effectively in a fast-paced, team-oriented environment are essential

• Proven creative problem-solving and analytical skills

Additional Information:This position will be based in Cambridge, MA and requires at least 3 days in the office. Furthermore, individual flexible and remote work options for this role will be discussed during the interview process. All remote work must be performed in a state in which Harvard is registered to do business. Department:FAS Registrars OfficePre-Employment Screening:Education, IdentityJob Function:General Administration Position Description:

• Develop and manage a resource library for RO staff, constituents, and users, including: internal and external user instructions/videos, task calendars, reference materials, archives, data dictionaries, a roster of key queries, reports, dashboards, and training modules

• Author documentation, adhering to accessibility and security policy, and create business process workflow design

• Partner with colleagues to identify and document new processes

• Perform user needs analysis and gather feedback to aid in developing better training resources

• Identify needs and gaps in business process and provide solutions through documentation, implementation and support

• Lead user trainings

• Author and send communications

• Assist with outreach to departments for development projects or improvements to current systems and applications and gather business requirements for implementation

• Manage related SharePoint sites

• Assist with testing new versions of tools or software as needed

• Update Registrar website as needed

• Other related office responsibilities as required

School/Unit:Faculty of Arts and Sciences EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Working Conditions:You are welcomed to visit the FAS & Office of Student Services Culture Page (https://harvard-fas.culturehq.com/?d=765) Job Summary:

The Faculty of Arts and Sciences Registrar's Office (FAS RO) supports the students, faculty, staff, and alumni of Harvard College, the Graduate School of Arts and Sciences, and the John A. Paulson School of Engineering and Applied Sciences. The Documentation Manager reports to the Associate Registrar for Enrollment Services or Associate Registrar for Academic Planning. This position will work closely with FAS & University constituents (students, faculty, staff, alumni, & leadership) to enable the RO to become a center of excellence for our constituents and systems in FAS, Harvard, and our profession, and to promote business continuity and functional cross-training.

Commitment to Equity, Diversity, Inclusion, and Belonging:Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.Benefits:We invite you to visit Harvard’s Total Rewards website ( https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.

• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.

• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.

• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.

• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.

• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.

• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.

• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.

• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Work Format:On-Site