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DOJ Case Intake Office Specialist job

Oregon Department of Justice jobs





Company Description

The Oregon Department of Justice under the umbrella of the state government serves the safe and healthy communities of Oregon by providing essential justice services to the people. It is headed by Attorney General Ellen F. Rosenblum, and the DOJ also serves as the state’s law firm. Headquartered in Salem, Oregon, the agency employs around 1300 individuals throughout the state and has a two-year budget of $550 million. Also, the agency has 13 child support and 10 legal offices located across the state. Aside from representing the state government, the DOJ protects all Oregonians, especially the segments of society that are most vulnerable like seniors and children. The DOJ as well as its nine sub-divisions perform various functions such as consumer protection, crime victim compensation, child support, charitable activities, and district attorney assistance. The job openings at DOJ include law clerks, attorneys, and other administrative and legal vacancies.

Job Description


- Associate's Degree

- Case Management
- Driver's License
- Workday
- Word Processing
- Clean Driving Record

- Paid Time Off
- Health Insurance
- Vision Insurance

Oregon Department of Justice's Division of Child Support is filling 3 vacancies for a Case Intake Office Specialist (Office Specialist 2)! One position of which we will require the successful bilingual candidate to be fluent in Spanish (verbal and written). Fast-paced, organized, excellent communication- these are just a few of the qualities being sought for these candidates. These positions will support the Case Intake Team by performing a wide variety of administrative, technical and office support functions.

In exchange, we'll ensure you are paid well and equitable to your peers, we'll make work-life balance attainable, and we'll show you the door to professional development and job satisfaction. The experience you will gain is a wonderful way to achieve growth within the Department of Justice.

If you are interested in learning more, there are links throughout this recruitment that will certainly guide you to the 'Apply' button.


Two years of general clerical experience, one year of which included typing, word processing, or other experience generating documents; OR
An Associate's degree in Office Occupations or Office Technology; OR
Graduation from a private school of business with a Certificate in Office Occupations or Office Technology AND one year of general clerical experience.
Fluent in Spanish verbal and writing (We are seeking to hire at least 1 bilingual).
Work experience is based on a 40 hour work week. (Example: 20 hours a week for one year would equal six-months of work experience.)


Customer Service - experience working with the public, including answering routine questions regarding your employer's programs or services, laws, policies, benefits, or participant requirements.
Attention to Detail - experience with accurate case management or record keeping.
Experience reading and interpreting judicial orders, contracts, or other legal documents.
Computer Skills - experience using various electronic databases and computer applications to research and compile information; ability to work in two systems simultaneously.


Principal duties include, but are not limited to:
Child Support Orders: Receive judicial child support orders from private attorneys, Oregon courts, child support customers, District Attorneys and DCS case managers to review and determine course of action. Create new or request archived cases. Update relevant information from the order to the electronic case record, including names, resses, SSNs, birth dates, and child emancipation dates. Determine if parties are receiving other state assistance (TANF).
DA Applications: Receive applications for child support enforcement services from District Attorneys and private individuals. Ensure compliance with Federal timelines and requirements. Search for existing case or creates new child support case as needed. Research case to find court order. Update relevant information and assigns case to either the DA or DCS field office. Determine if parties are receiving other state assistance.
Coding Judicial Orders : Create new cases in child support system, verifying birth dates and other relevant information. Identify missing information, and contact parties or their attorney to obtain. Determine if parties are receiving other state assistance. Code cases for appropriate course of action; send forms and documentation to parties and attorneys as needed.
Administrative Support: Process incoming mail, including returned mail to document reason for return and resend if updated ress is located. Initiate and receive phone calls to gather and receive missing information in child support order. Take minutes for team meetings.


Exposure to a variety of operational areas within the Division of Child Support (for those interested in future advancement opportunity).
Permanent, full-time employment in Salem , Oregon centrally located in between the Oregon Coast and Portland.
Work where individual contribution matters and is recognized, where creativity and accomplishment are rewarded.
Job satisfaction as part of a team whose mission is to serve Oregon's children.
Vacation, sick leave, paid holidays, and special days off.
Excellent medical, vision, and dental.
Pension and retirement programs.
Endless peer and management support, and representation by the Service Employees International Union (SEIU).

Employees who are Public Employee Retirement System (PERS) participating members will have their base salary increased by 6.95% and pay a 6% employee contribution to PERS; the salary range noted above reflects base salary only.

HELP US ACHIEVE OUR MISSION: The Division of Child Support is dedicated to establishing paternity and child support orders, and enforcing child support obligations in cases involving families who are receiving or have received public assistance, and in certain non-assistance cases. The Mission of the Oregon Department of Justice is to serve state government and to support safe and healthy communities throughout Oregon by providing essential justice services.

The Oregon Department of Justice is an equal opportunity, affirmative action employer committed to work force diversity.


To for this position, follow the 'Apply' link above and complete the application online and all supplemental questions.

Current State of Oregon employees in a permanent or limited duration position, please use your State-issued log-in whening for this opportunity. Using a private account disrupts the hiring process for all internal candidates.


Open office environment with noise from ringing telephones, printers, copiers, telephone conversations and other office equipment. Move multiple boxes weighing up to 35 lbs on and off site storage areas using a hand truck. Require long periods of sitting, bending, walking and lifting. Drive motor vehicle for errands and to transport boxes to storage facilities. Must have a valid Oregon Driver's license and good driving record. Must be able to handle concurrent multiple tasks under supervision. Must be able to give full attention to detail. Use computer keyboard for data entry and typing daily. Must be able to meet deadlines with short notice by sometimes working overtime, weekends, and evenings. Must be able to maintain confidentiality.


The role of the Oregon Department of Justice is to serve state government and to support safe and healthy communities throughout Oregon by providing essential justice services. Employees of the Department are required to meet the highest standards of professional conduct and ethics while on the job and maintain those same standards in their personal lives where actions could reflect on the Department.


When uploading your documents, you may only see one document tag available. Until that is fixed, use the tag available and drag and drop all attachments in at the same time.
Monitor your Workday account, as all communications will be sent to your Workday account. You may be asked to submit itional information after initial application.
This recruitment may be used to fill future vacancies.
Oregon state government provides qualifying veterans and disabled veterans with preference in employment in accordance with ORS 408.225, 408.230, and 408.235. If you are requesting veterans' preference, you may receive an itional questionnaire in your Workday account. In order to ensure your privacy, we are asking that you complete the Veterans' Questionnaire and attach your qualifying military documents at that time. This questionnaire will be sent to your Workday account after you submit your application. We ask that you complete the questionnaire before the application deadline; extensions may be granted if necessary and reasonable.
Call or email Gennifer Brown if you need help at any point in the process. Her contact information can be found at the bottom of this page.
Applicants whose experience, education, and training most closely match the requirements and needs of the position will be invited to interview. Although we don't expect perfection, consider that application materials may also be reviewed and evaluated for presentation, content, clarity, grammar, spelling, and applicable knowledge and skill(s). itional applicant screening will depend on the number of qualified applications received.
If you are selected to interview and require particular accommodation during the interview, please inform the person scheduling the interview.
Candidates from diverse backgrounds are encouraged to. The Department of Justice is an equal opportunity employer, does not discriminate on the basis of race, color, national origin, ethnicity, gender, sexual orientation, religion, age or disability, and is committed to workplace diversity.

Oregon Department of Justice
Attn: Genny Brown

1162 Court St NE
Salem OR, 97301
Phone: **************
Fax: **************
Estimated annual salary


  • Complete and maintain accurate records or reports regarding the patients' histories and progress, services provided, or other required information.
  • Counsel clients or patients, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or making changes.
  • Interview clients, review records, and confer with other professionals to evaluate individuals' mental and physical condition and to determine their suitability for participation in a specific program.
  • Develop client treatment plans based on research, clinical experience, and client histories.


  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.


  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Paid HolidaysVacation & Paid Time Off
Vision InsuranceHealth Insurance
Sick Days

Oregon Department of Justice






$500M to $1B


221 Molalla Avenue # 223Oregon City, OR, 97045and others


Government/Civil Service/Military

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