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Employee Relations and Training Supervisor job

six flags, inc.San Antonio, TX
six flags, inc. jobs

Company

Skills

Job Description

Full-time Job Opportunity

Employee Relations and Training Supervisor

Human Resources

The Administration Division is seeking an enthusiastic, forward thinking individual to implement and oversee Six Flags Fiesta Texas training objectives while building relationships with department leaders to foster a fun, safe and dynamic environment for Six Flags Fiesta Texas Team Members. This person will ensure that the system of initial and ongoing training programs is consistently executed across all departments and team members. This will involve training development, delivery, and assessment of program effectiveness. In addition, the person will oversee the operation of the Team Services office and partner with the department leadership for coaching, corrective action and performance management as needed.

Reports to: Human Resources Manager

Key Duties and Responsibilities:

* Execute the comprehensive training programs focused on delivery of a superior guest experience and operational excellence
* Collaborate with the Human Resources Manager to implement programs that enhance the team member engagement
* Deliver service-oriented training for all team members to enhance the guest experience
* Conduct or facilitate Train the Trainer programs for department personnel
* Under the guidance of the Human Resources Manager, interface frequently with Department Trainers and Training Supervisors across parks to share best practices and maximize the effectiveness of the training programs
* Coordinate and track performance evaluations using data for follow-up and action
* Oversee the administration of the International Work and Travel programs.
* Administration of Employee Attendance and Security System (EAS) and Ultipro Time & Attendance.
* Manage Employee Relations issues and interpret policy consistently and fairly. Build management responsibility and capability for managing Employee Relations/Disciplinary issues (where appropriate) and improve the effectiveness of consultation
* Thoroughly conducts investigations on team member related incidents and provides solutions that are aligned with the policies and procedures of Six Flags Fiesta Texas.
* Aids in the employee file audits that are conducted on a monthly and annual basis.
* Support other HR disciplines in off-season recruiting and hiring of seasonal team members
* Hold team members accountable for achieving expectations through coaching and policy administration
* Ensure necessary training documentation is current for all team members
* Act as the Human Resources department Manager on Duty as assigned
* Other duties as assigned.

Skills and Qualifications

* Minimum two years Theme Park, Employee Relations or Training Management Experience
* Training experience should include developing programs and facilitating large groups. It is preferred but not required.
* Excellent verbal and written communication skills, with demonstrated ability to teach a group new concepts or processes
* Exceptional presentation/facilitation, communication and organizational skills with attention to detail
* Feels comfortable having discretionary conversations that could lead to separation from the company.
* Must be professional, energetic, self-motivated, inspiring to others, and have a positive attitude
* Friendly and approachable with demonstrated teamwork skills and ability to work productively across various departments
* Strong work ethic with the ability to work well under pressure and multi-task
* A Bachelor's degree strongly preferred.
* Computer proficiency in Microsoft Office Products
* Flexible schedule required including nights, weekends, and holidays
* At least 18 years old and possess a valid State Driver's license
* Willingness to cross train for other operational departments and assist same during specific key projects or as needed

Interested Candidates should submit resumes to www.sixflagsjobs.com

Six Flags Fiesta Texas

17000 IH 10 West, San Antonio, TX 78257

Six Flags is a Smoke and Drug Free Equal Opportunity Employer

TASKS

  • Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives.
  • Design, plan, organize, or direct orientation and training programs for employees or customers.
  • Offer specific training programs to help workers maintain or improve job skills.
  • Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Job Filters

Warehouse WorkerSix Flags, Inc.Oklahoma City, OK
The purpose of this position is to ensure that the park is fully stocked and ready to meet the needs of our guests. We are interviewing for part-time (seasonal) warehouse attendants at this time.Duties and responsibilities include:* Unloading trucks...Read more
Photographer - Retail AttendantSix Flags, Inc.Arlington, TX
JOB SUMMARYThis is an entry level seasonal position in the Retail Department that is committed to providing Friendly, Clean, Fast, and Safe Service to our Guests. This position reports to the Retail Department.Job Duties and Responsibility:* Take souvenir...Read more
Park Services/Janitorial-GraveyardSix Flags, Inc.Vallejo, CA
Our Park Services team helps the park sparkle! You're constantly on the move, leaving your shine behind as you bounce from place to place. Every day is a fresh experience as you interact with our guests and keep everything looking great. From sweeping the...Read more
Security GuardSix Flags, Inc.Vallejo, CA
Enjoy the perks of being a Six Flags Team member! Get free admission to all Six Flags Theme Parks, free tickets for friends and family, access to exclusive employee events, and discounts. Rule breakers better watch out when you're on our security team. You...Read more
Six Flags International Director of OperationsSix Flags, Inc.Grand Prairie, TX
Director of OperationsLocation: Chongqing, ChinaJob Summary:This preferably bi-lingual position is responsible for providing the strategic and operational direction of all departments in the Operations Division including Rides, Park Services, Guest...Read more

Closed Job Filters

Seasonal Warehouse SupervisorSix Flags, Inc.Monmouth, NJ
Job Summary: Role is responsible for providing leadership and supervision for the Warehouse Team Members. The Supervisor contributes to the success of Six Flags by establishing working relationshipsRead more
Conferences & Events CoordinatorSix Flags, Inc.Queensbury, NY
KEY DUTIES AND RESPONSIBILTIES:* Responsible for all coordinating of company and group functions and other Catering functions* Work with clients to plan and execute functions* Meets with clients toRead more
Applicants 16 and older can apply!* Must be capable of walking up to 2 miles per day over various surfaces for a minimum of 6 continuous hours in adverse weather conditions.* Must enjoy talking to andRead more
Full Time Ride MechanicSix Flags, Inc.Gurnee, IL
Specific Job Duties: * Perform visual inspections of assigned rides and attractions * Perform rehab work on theme park rides and attractions * Maintain, erect, repair and trouble-shoot various themeRead more
General Sales ManagerSix Flags, Inc.Bowie, MD
Specific Duties and Responsibilities* Develop and execute industry leading, innovative ticket sales, catered outing, and tourism programs in both core and outer markets that meet and exceed attendanceRead more
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