As Enrolment Specialists, we are responsible for receiving inbound phone calls from customers, and assisting them with any inquiries they may have related to enrolment, eligibility, and authorization by accurately identifying customer needs and taking appropriate action. We document all incoming calls following guidelines for handling customer data to identify the eligibility criteria. We also analyze data from several sources to determine eligibility changes in order to resolve errors. Additionally, we engage with providers, health plan partners, and internal departments to resolve eligibility issues. We also facilitate the tracking of digital advertising campaigns from dealer opt-in through all stages.
Core tasks:
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