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Enrollment Supervisor - Boston - Public Consulting Group job

Public Consulting Group jobs



Company Description

Public Consulting Group (PCG) is a sector management consulting and operations improvement firm. The Boston-based company partners with health, education, and human services agencies. Their goal is to help public sector organizations enhance their performance. Having a deep understanding of the challenges its clients face is a priority to PCG. The firm shares a commitment to its clients and staff as well. As diversity and inclusion are at the heart of its culture, PCG values different viewpoints. PCG seeks talented, results-oriented candidates with the determination and the ability to thrive. If you think it’s you and you’re eager to be part of a team-oriented environment, they welcome your job application. Whether you are a recent college graduate or a seasoned professional, they will offer you a benefits package to support your wellbeing and individual growth.

Job Description

At Public Partnerships LLC, a subsidiary of Public Consulting Group, we are passionate about our mission to be the provider of choice of comprehensive financial management for participant-directed services in the public sector. Our vision is people exercising choice and control of publicly-funded long term services and supports. Established in 1999, we partner with state and local agencies in 24 states to provide financial management services for participant-directed programs. Our organizational culture attracts and rewards people who are results-oriented and strive to exceed client expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference by supporting an innovative service model (learn more at www.publicpartnerships.com).

  1. Supervises and mentors assigned staff.
  1. Plans, organizes, and directs the activities of assigned staff and distributes work flow accordingly across both operations processing and telephonic systems and tools.
  1. Assesses staff knowledge, skills and abilities relative to enrollment operations and service requirements and continues to improve team performance.
  1. Ensure enrollment operations and service performance metrics by staff and program are met; including adherence and performance improvement opportunities are executed when required.
  1. Develops training materials and curriculum (system user guides, PowerPoint presentations, tutorials, helpful hints, etc.) to promote staff development and job performance.
  1. Deliver trainings to staff on a regular and ongoing basis.
  1. Facilitates meetings, leading consistent and clear messaging that builds and maintains a cohesive and strong team.
  1. Provides subject matter expertise and operational support in recruiting, screening, hiring, training, and performance management for assigned staff.
  1. Demonstrates initiative and active participation in self-direction program development and maintenance, process improvements and special projects.
  1. Participate and support change management initiates and requests that impact enrollment operations and services for self-direction programs.
  1. Develops and maintains standard operating procedures and other resources designed to facilitate the successful delivery of enrollment operations and services for self-direction programs.
  1. Coordinates and preforms quality management, including internal audits and other quality control activities.
  1. Facilitates and attends stakeholder outreach, training, and marketing events in self-direction communities served by Public Partnerships (depending upon area of concentration).
  1. Participates in weekly status updates and monthly status reports with clients and project team.
  1. Responds to enrollment operations and service escalations, complaints and grievances.
  1. Analyze and reporting and data sets to ensure compliance with contractual and regulatory requirements.
  1. Oversee and support enrollment operations and service processing requirements, including all documents, files, and cases according to standard operating procedures and Protected Health Information (PHI) guidelines and requirements.
  1. Other duties as assigned.
  1. Strong verbal and communication skills.
  2. Ability to maintain appropriate etiquette and customer support techniques, including use of program and population- specific language and terminology.
  3. Ability to effectively communicate with colleagues, program participants, and other stakeholders.
  4. Ability to identify, asses and respond to the unique needs of individuals with disabilities. 
  5. Excel at meeting required deadlines; mentoring and managing others to effectively prioritize their work
  6. Ability to recognize, maintain, and provide oversight with respect to the confidentiality of all materials in the work setting
  7. Mastery of all modern office methods and practices; efficient with computers, Microsoft Office Suite software and Public Partnership’s proprietary technologies
  8. Excellence in managing positive working relationships with federal, state and county agencies and other community stakeholders.
  9. Ability to effectively oversee management of required service documentation and billing in an accurate and timely manner
  10. Ability to work independently, with minimal direct supervision.
  11. Strong supervisory skills.


High School Diploma or equivalent; Related four-year degree (BA or BSW) degree preferred.

Minimum three (3) years’ experience in providing leadership and supervision in an enrollment operations and/or customer experience setting.

Leadership and supervision experience in a case management or support brokerage setting to individuals with

disabilities and/or persons who are elderly is preferred.



  • Respond to requests for information from the media or designate an appropriate spokesperson or information source.
  • Write press releases or other media communications to promote clients.
  • Establish or maintain cooperative relationships with representatives of community, consumer, employee, or public interest groups.
  • Plan or direct development or communication of programs to maintain favorable public or stockholder perceptions of an organization's accomplishments, agenda, or environmental responsibility.


  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.


  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Public Consulting Group


Company - Private




$100M to $500M


Multiple locations




William S Mosakowski

Job Filters

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Closed Job Filters

PPL Marketing InternPublic Consulting GroupMassachusetts, MA
Public Partnerships LLC, a subsidiary of Public Consulting Group supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self”Read more
PPL Finance InternPublic Consulting GroupMassachusetts, MA
Public Partnerships LLC, a subsidiary of Public Consulting Group supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self”Read more
RN Case ManagerPublic Consulting GroupNot Specified, OR
About Public Consulting Group Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and humanRead more
Resource ConsultantPublic Consulting GroupElkins, AR
About Public Partnerships LLC Public Partnerships LLC, a subsidiary of Public Consulting Group supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homesRead more
Customer Service CoordinatorPublic Consulting GroupPhoenix, AZ
Public Partnerships LLC, a subsidiary of Public Consulting Group supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self”Read more
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