Public Consulting Group (PCG) is a sector management consulting and operations improvement firm. The Boston-based company partners with health, education, and human services agencies. Their goal is to help public sector organizations enhance their performance. Having a deep understanding of the challenges its clients face is a priority to PCG. The firm shares a commitment to its clients and staff as well. As diversity and inclusion are at the heart of its culture, PCG values different viewpoints. PCG seeks talented, results-oriented candidates with the determination and the ability to thrive. If you think it’s you and you’re eager to be part of a team-oriented environment, they welcome your job application. Whether you are a recent college graduate or a seasoned professional, they will offer you a benefits package to support your wellbeing and individual growth.
At Public Partnerships LLC, a subsidiary of Public Consulting Group, we are passionate about our mission to be the provider of choice of comprehensive financial management for participant-directed services in the public sector. Our vision is people exercising choice and control of publicly-funded long term services and supports. Established in 1999, we partner with state and local agencies in 24 states to provide financial management services for participant-directed programs. Our organizational culture attracts and rewards people who are results-oriented and strive to exceed client expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference by supporting an innovative service model (learn more at www.publicpartnerships.com).
- Supervises and mentors assigned staff.
- Plans, organizes, and directs the activities of assigned staff and distributes work flow accordingly across both operations processing and telephonic systems and tools.
- Assesses staff knowledge, skills and abilities relative to enrollment operations and service requirements and continues to improve team performance.
- Ensure enrollment operations and service performance metrics by staff and program are met; including adherence and performance improvement opportunities are executed when required.
- Develops training materials and curriculum (system user guides, PowerPoint presentations, tutorials, helpful hints, etc.) to promote staff development and job performance.
- Deliver trainings to staff on a regular and ongoing basis.
- Facilitates meetings, leading consistent and clear messaging that builds and maintains a cohesive and strong team.
- Provides subject matter expertise and operational support in recruiting, screening, hiring, training, and performance management for assigned staff.
- Demonstrates initiative and active participation in self-direction program development and maintenance, process improvements and special projects.
- Participate and support change management initiates and requests that impact enrollment operations and services for self-direction programs.
- Develops and maintains standard operating procedures and other resources designed to facilitate the successful delivery of enrollment operations and services for self-direction programs.
- Coordinates and preforms quality management, including internal audits and other quality control activities.
- Facilitates and attends stakeholder outreach, training, and marketing events in self-direction communities served by Public Partnerships (depending upon area of concentration).
- Participates in weekly status updates and monthly status reports with clients and project team.
- Responds to enrollment operations and service escalations, complaints and grievances.
- Analyze and reporting and data sets to ensure compliance with contractual and regulatory requirements.
- Oversee and support enrollment operations and service processing requirements, including all documents, files, and cases according to standard operating procedures and Protected Health Information (PHI) guidelines and requirements.
- Other duties as assigned.
- Strong verbal and communication skills.
- Ability to maintain appropriate etiquette and customer support techniques, including use of program and population- specific language and terminology.
- Ability to effectively communicate with colleagues, program participants, and other stakeholders.
- Ability to identify, asses and respond to the unique needs of individuals with disabilities.
- Excel at meeting required deadlines; mentoring and managing others to effectively prioritize their work
- Ability to recognize, maintain, and provide oversight with respect to the confidentiality of all materials in the work setting
- Mastery of all modern office methods and practices; efficient with computers, Microsoft Office Suite software and Public Partnership’s proprietary technologies
- Excellence in managing positive working relationships with federal, state and county agencies and other community stakeholders.
- Ability to effectively oversee management of required service documentation and billing in an accurate and timely manner
- Ability to work independently, with minimal direct supervision.
- Strong supervisory skills.
High School Diploma or equivalent; Related four-year degree (BA or BSW) degree preferred.
Minimum three (3) years’ experience in providing leadership and supervision in an enrollment operations and/or customer experience setting.
Leadership and supervision experience in a case management or support brokerage setting to individuals with
disabilities and/or persons who are elderly is preferred.