Abile Group has an exciting and challenging opportunity for an Enterprise Watch Officer supporting an Intelligence Community Client on an Enterprise Management outsourcing contract. The watch officer will be the direct representative of the Technical directorate in charge of IT infrastructure operations ensuring both the systems and infrastructure are able to support the customer's mission. As a member of a dynamic team of technical managers, watch officers ensure the health and integrity of the IT and Communications infrastructure by expeditiously and proactively managing all high impact system issues to resolution, ensuring critical operations remain uninterrupted.
The right candidate will possess the following skills and capabilities and be ready to handle all responsibilities independently and professionally.
+ The ideal candidate will be able to effectively communicate system issues to senior management through both written and verbal communication.
+ Strong IT understanding of network protocols, the OSI model and the interdependencies of server applications and network operations.
+ Able to work in a fast-paced environment and understand the customers IT infrastructure through computer based and on the job training.
+ Must have a basic knowledge and understanding of the US Intelligence Community and Department of Defense organizational structure and associated missions in regard to GEOINT.
+ Candidate must be able and willing to work shiftwork; within a mission essential 24x7 shift environment.
+ Brief the on-coming of all scheduled/unscheduled outages and events.
+ Provide managerial, operations and support services to an infrastructure that operates on multiple networks, systems, applications and servers.
+ Performs daily/nightly network, system, application and server monitoring.
+ Perform fault isolation, troubleshoot customer problems, take customer calls and enter them into Remedy.
+ Facilitate technical exchange meetings over a broad spectrum of IT systems, applications, network topologies and protocols.
+ Perform daily and nightly checklists and update system procedures.
+ Make decisions based on impacts to operations and sets the priority of work in accordance with the customer's mission critical services.
+ Report significant outages to the government customer and keep records in the daily log.
Clearance Required: TS/SCI
Degree and Years of Experience: Bachelor’s degree or equivalent plus 3 years of experience
Required Certifications: IAM I: CAP, GSLC, or Security+ CE
Shift: 6am-6pm Panama shift
+ Provide technical assistance and support
+ Create documentation and SOPs
+ Monitor and support ticket workflows
+ Coordinate and communicate outages and plans for recovery
+ Experience monitoring operational activities for all networks
Abile Group, Inc. was formed in July 2004 to partner with the Intelligence Community and their Contractors in the areas of Enterprise Analytics & Performance Management, IT & Systems Engineering and Program & Project Management. We have significant experience with the Federal Government and are an EDWOSB dedicated to our employees and clients. We are looking for high performing employees who enjoy providing advice and guidance along with solutions development and implementation support, crafted by combining industry best practices with the clients’ subject matter experience and Abile’s breadth of expertise.
Abile Group, Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, veteran status, disability, or national origin.
External Company URL: http://www.abilegroup.com
Street: 7500 Geoint Dr
Application currently closed
Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
Perform data backups and disaster recovery operations.
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Configure, monitor, and maintain email applications or virus protection software.
Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
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