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Entry level customer service assistant - competitive team environment job

Management & Training Corp. jobs

Company

Salary

Skills

Job Description

Job Description Instep Management is currently hiring entry-level individuals with a customer service, restaurant, retail or hospitality background for the Account Manager position. We have found that candidates working in these fields of customer service are very easy to train into our Account Manager position. We specialize in areas of customer renewal, customer retention and customer acquisition, and this all requires the ability to confidently interact with people.What do we offer?Due to our
Estimated annual salary
$39,251
average
Minimum
$27,697
Maximum
$52,740

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Management & Training Corp.

Type

Company - Private

Size

Large

Revenue

$500M to $1B

Location

Multiple locations

Industry

Education/Training

Founded

1981

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