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Entry level customer service rep - full training! job

Management & Training Corp. jobs

Company

Salary

Skills

Job Description

Job Description Candidates must possess integrity, character and exemplary ambition for success. The Customer Service Representative position is considered an entry level position, meaning thorough training is provided. It has been a wonderful start for many of our executives’ right out of college! We have a strict organic growth policy which provides all team members with ample room for advancement and experience in marketing, advertising, and consumer services.Our customer service representatives are the face of our clients to their high priority customers and specialize in new consumer business acquisition, marketing, and customer retention. Because our clients trust us to represent their reputation, we provide extensive training in cutting edge sales techniques, product knowledge, and business psychology. Combining that training with candidates that are highly competitive, goal driven, and adaptable is what keeps us ahead of the competition!Hired Candidates will receive the following:Full TrainingOngoing SupportTeam AtmosphereFast GrowthFun Corporate CultureCustomer Service ExperienceBusiness TripsTravel OpportunitiesMultitasking SkillsOpportunity to Manage Different PersonalitiesEntry Level Benefits:Excellent career progression opportunitiesTraining & Leadership DevelopmentCustomer Service Experience by Jobble
Estimated annual salary
$41,512
average
Minimum
$29,292
Maximum
$55,778

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Management & Training Corp.

Type

Company - Private

Size

Large

Revenue

$500M to $1B

Location

Multiple locations

Industry

Education/Training

Founded

1981

Job Filters

Security OfficerManagement & Training CorporationLittlefield, TX
Security Officers are responsible to ensure the control, safety, and security of the facility, in compliance with Management & Training (MTC) and Texas Civil Commitment Office (TCCO) directives. Essential Functions: Search for contraband and provide...Read more
Academics InstructorManagement & Training CorporationSturgis, KY
At Earle C Clements Job Corps Academy, our Academic Instructors are an important part of the team. Our instructors provide sound education and training by relating skills learned to technical training and workplace requirements. They make a difference in...Read more
LAN AdministratorManagement & Training CorporationCenterville, UT
Reports to the Director, Network Administration. Responsible for maintaining the integrity of Local Area Network (LAN) which includes but is not limited to: installation, configuration, maintenance, monitoring, documentation and staff training tasks to...Read more
Correctional LieutenantManagement & Training CorporationCentreville, MS
Education and Experience Requirements High school diploma or equivalent and two (2) years of corrections or related experience required, six (6) months of which must be in a supervisory capacity. Valid driver's license in the state of Mississippi or...Read more
Payroll ManagerManagement & Training CorporationCenterville, UT
Position Summary: Reports to the Payroll Director. Responsible for accurate and timely filings of payroll taxes to all appropriate jurisdictions. Further responsibilities include maintaining accurate financial records in regards to payroll. Essential...Read more

Closed Job Filters

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Here we specialize in marketing for the telecommunications sector, where our efforts are focused on building outstanding relationships with our clients and their consumers.Our primary goal is toRead more
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