Houston Methodist is a health care system comprised of an academic medical center in the Texas Medical Center and six community hospitals serving the Greater Houston area. The system's flagship, Houston Methodist Hospital is consistently listed among U.S. News & World Report's best hospitals. Houston Methodist is a diverse, inclusive and growing company, offering future employees a lifetime of meaningful careers within its many facilities. Areas of opportunity include Nursing, Physicians, IT and Support, Research and more. As a Houston Methodist employee, you are offered an extensive benefits package (including medical & life insurance, PTO, flexible spending accounts, transportation, etc.) as well as tuition reimbursement through the doctoral level and other resources to meet your professional needs.
Job Description Work Shift: EVENING Work Week: M F Job Summary JOB SUMMARY At Houston Methodist, the Environmental Services (EVS) Lead position is responsible for oversight of daily housekeeping and/or floor maintenance operations in assigned areas. The EVS Lead serves as a resource/expert for staff, creates an environment for safe patient care and assists others in developing their skills and knowledge. The EVS Lead position requires proficient knowledge and skills necessary to prioritize and carry out delegated tasks, serving as a role model to team members. This position participates in the training, education and development of the team, supporting members of manangement to achieve optimal department outcomes. PATIENT AGE GROUP(S) AND POPULATION(S) SERVED Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity. HOUSTON METHODIST EXPERIENCE EXPECTATIONS o Provide personalized care and service by consistently demonstrating our I CARE values: INTEGRITY: We are honest and ethical in all we say and do. COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs. ACCOUNTABILITY: We hold ourselves accountable for all our actions. RESPECT: We treat every individual as a person of worth, dignity, and value. EXCELLENCE: We strive to be the best at what we do and a model for others to emulate. o Focuses on patient/customer safety o Delivers personalized service using HM Service Standards o Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words) o Intentionally rounds with patients/customers to ensure their needs are being met o Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job PRIMARY JOB RESPONSIBILITIES Job responsibilities labeled EF capture those duties that are essential functions of the job. PEOPLE 25% 1. Interacts in a positive, professional manner with patients, family and staff. Actively leads/participates in meetings and huddles and contributes to a dynamic, team focused work unit to achieve optimal results. (EF) 2. Ensures employees are well supported and provided with the most up-to-date training and department communications through rounding and cross-unit work assignments. (EF) 3. Facilitates teamwork by anticipating staffs¿ needs for assistance and responding positively to requests. Makes contributions to the department¿s work effort as a whole. (EF) SERVICE 30% 1. Responds promptly and positively to requests for assistance from patients, staff and visitors. Responds to all assignments to create an environment that is conducive for healing. (EF) 2. Performs efficient room cleaning processes ensuring timely patient admissions. (EF) 3. Monitors workload fluctuations and work output of EVS staff, works with management to adjust assignments as appropriate, to ensure timely delivery of department services. (EF) QUALITY/SAFETY 25% 1. Follows department process for room cleaning and discharge inspections, as appropriate, with the goal of meeting or exceeding HCAHPS or other identified cleanliness scores. (EF) 2. Achieves discharge, daily room cleaning and assigned area turn-around times to meet goals, as appropriate. (EF) 3. During discharge activity, tracks, logs, and notifies appropriate management of safety and repair needs for equipment. Performs safety checks and ensures regular maintenance of all major housekeeping equipment. (EF) 4. Communicates and documents any facility or patient related issues to management. Corrects minor safety hazards. (EF) FINANCE 10% 1. Appropriately uses and stores chemicals, paper goods, supplies, and equipment utilized during a shift. (EF) 2. Prioritizes department daily tasks and independently manages time effectively, minimizing incidental overtime. (EF) 3. Facilitates strategic staff scheduling in coordination with management to reduce overtime and ensure adequate coverage. (EF) GROWTH/INNOVATION 10% 1. Assumes responsibility for growth and development. Participates in continuing education and in-service programs. (EF) 2. Contributes ideas towards improving the efficiency and effectiveness of department processes. (EF) This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. EDUCATION REQUIREMENTS o High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) preferred EXPERIENCE REQUIREMENTS o One year of progressive responsibility in Environmental Services or related field CERTIFICATIONS, LICENSES AND REGISTR