Houston Methodist is a health care system comprised of an academic medical center in the Texas Medical Center and six community hospitals serving the Greater Houston area. The system's flagship, Houston Methodist Hospital is consistently listed among U.S. News & World Report's best hospitals. Houston Methodist is a diverse, inclusive and growing company, offering future employees a lifetime of meaningful careers within its many facilities. Areas of opportunity include Nursing, Physicians, IT and Support, Research and more. As a Houston Methodist employee, you are offered an extensive benefits package (including medical & life insurance, PTO, flexible spending accounts, transportation, etc.) as well as tuition reimbursement through the doctoral level and other resources to meet your professional needs.
Job Description Work Shift: DAY Work Week: M F Job Summary JOB SUMMARY At Houston Methodist, the Environmental Services Representative position maintains environmental and infection control standards within established policies and procedures. This position performs a variety of general cleaning tasks in assigned areas to provide a safe and attractive environment for patients, guests, and staff in accordance with department standards. PATIENT AGE GROUP(S) AND POPULATION(S) SERVED Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity. HOUSTON METHODIST EXPERIENCE EXPECTATIONS o Provide personalized care and service by consistently demonstrating our I CARE values: INTEGRITY: We are honest and ethical in all we say and do. COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs. ACCOUNTABILITY: We hold ourselves accountable for all our actions. RESPECT: We treat every individual as a person of worth, dignity, and value. EXCELLENCE: We strive to be the best at what we do and a model for others to emulate. o Focuses on patient/customer safety o Delivers personalized service using HM Service Standards o Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words) o Intentionally rounds with patients/customers to ensure their needs are being met o Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job PRIMARY JOB RESPONSIBILITIES Job responsibilities labeled EF capture those duties that are essential functions of the job. PEOPLE 20% 1. Interacts in a positive, professional manner with patients, family and staff. (EF) 2. Actively participates in meetings, huddles and with other team members using positive communication. (EF) 3. Promotes a positive work environment and contributes to a dynamic, team focused work unit to achieve optimal results. (EF) SERVICE 30% 1. Responds promptly and positively to requests for assistance with directions and information from patients, staff and visitors. (EF) 2. Promptly responds to all assignments to create an environment that is conducive for healing. (EF) 3. Performs efficient room cleaning processes ensuring timely patient admissions. (EF) QUALITY/SAFETY 30% 1. Follows department process for room cleaning and discharge inspections, as appropriate, with the goal of meeting or exceeding HCAHPS cleanliness scores. (EF) 2. Achieves discharge, daily room cleaning and assigned area turn-around times, as appropriate. (EF) 3. During discharge activity, tracks, logs, and notifies appropriate management of safety and repair needs for equipment. (EF) 4. Follows policies, procedures, and safety rules. Observes standard infection control precautions and complies with OSHA standards. (EF) 5. Communicates and documents any facility or patient related issues to management, as appropriate. Correct minor safety hazards. (EF) FINANCE 10% 1. Appropriately uses and stores chemicals, paper goods, supplies, and equipment utilized during a shift. (EF) 2. Manages time effectively and prioritize department daily tasks, minimizing incidental overtime. (EF) GROWTH/INNOVATION 10% 1 Assumes responsibility for growth and development. Participates in continuing education and in-service programs. (EF) 2 Contributes ideas towards improving the efficiency and effectiveness of department processes. (EF) This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. EDUCATION REQUIREMENTS o High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) preferred EXPERIENCE REQUIREMENTS o One year of experience preferred CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED o US Department Of Transportation Hazardous Materials Certification preferred KNOWLEDGE, SKILLS AND ABILITIES REQUIRED o Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations o Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security o Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles o Demonstrates the ability to access information both in the department and within the hospital sy