eROC Customer Account/Planner Role job

company building Pratt & Whitney location Middletown, CT
eROC Customer Account/Planner Role
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Pratt & Whitney
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Businesses PRATT & WHITNEY Job ID 65548BR Date posted 05/01/2018 City Middletown State Connecticut Country US

The sky has no limits.

Flight is an instrument of human progress. It not only gets people where they want to go, it carries humanity to places it never thought possible.
At Pratt & Whitney, you will be a part of an evolving, globally diverse company that's moving fast to craft the future of aviation. Customers all over the world depend on our technology and the people behind it. As part of the team at Pratt & Whitney, you'll help answer today's challenges in powered flight while shaping and supporting tomorrow's solutions.
Pratt and Whitney is a world leader in aircraft engines and auxiliary power units. Headquartered in East Hartford, Connecticut, the company has locations around the United States and across the world.

We are a global leader in aviation propulsion and we are behind many of the major advances in both military and commercial engines. We design, manufacture and service aircraft engines, auxiliary and ground power units, and small turbojet propulsion products.
Do you have the experience to join our Team?
You'll provide customer service to Assembly Suppliers ordering detail components. This includes:
  • Program overview and Customer Set Up
  • Managing Request for Quote (RFQ), PO processing, PO supplements
  • Delivery Assurance to support Assembly build schedules
  • Expediting short to lead time schedule requirements
  • Highlight serious part overdue schedules on Critical Parts List to MSEN DH&T Supply Chain and General Management
  • Managing safety stock inventory levels through MAM provision for advanced ordering. Includes MAM reconciliation record keeping.
  • Domestic and International Customers: Supplier, Inter Entity and Partner
  • Program Management through Functional Area Integration:
  • Procurement: Schedule Agreement coverage of demand; Delivery; Schedule Change
  • Materials: Supply + Demand Plant schedule synch and push to SNC; Transfer of Assets
  • Quality: Customer Returns
  • Warehouse & Distribution: Delivery Note execution and Customer shipment tracking
  • Finance: eROC price catalog maintenance, Invoicing, Credit and Collections
  • Legal: Terms and Conditions
  • ITC Export Compliance: Adherence to xClass, approved transfer tools, screening, export authorization
  • Global Work Share: 2 employees at The Bernd Group executing repeatable tasks
  • IT: Supplier Portal including periodic testing of improvements and updates.
  • Systems: Microsoft Office Suite, SAP P10 ECC, SAP P70 Global Trade Services, Supplier Portal, xClass, AMP, MK Denial

Basic Qualifications:
  • 7+ years of prior Supply Chain, Operations or Business or other relevant experience.
  • Bachelor's degree required in business, supply chain, engineering or other related field.
  • US citizenship required for this role
Preferred Qualifications:
  • Masters Degree or MBA preferred
  • Professional use of Microsoft Office programs and SAP ERP
  • Working with Procurement, Finance, customer relations within an aerospace manufacuturing environment
Inclusion Powers Innovation:
We unlock our employees' full potential through a versatile and engaging culture that values everybody's opinion, driving innovation.

The goal of our diversity strategy is to build a workforce and environment where every employee is valued so innovation and creativity thrive and to ensure that all employees are engaged and empowered.
Employee Resource Groups:
The 9 ERGs have a collective mission of supporting P&W's recruitment, development and retention efforts through workshops, and events that promote personal/professional development, employee engagement, community involvement and business value.
  • All ERGs are open to all UTC employees, participation is voluntary
  • ERGs strive to provide short and long-term professional and personal benefits to their members
  • There are many other employee organizations at P&W, often more recreational in nature (e.g. jazz band and bicycling club).
We're known for moving the world forward - building machines that run for hours, days and weeks without pause. But, people aren't machines. This year, UTC updated the vacation policy to provide more vacation time sooner. As soon as you start your role, you are eligible for 15 paid vacation days each of your first 9 years. This in creases to 20 days years 10 through 19, and 25 days after 20 years of service.
Birth and Parental leave:
As a mother or father you have time off options to consider while caring for and bonding with your child. UTC employees also enjoy up to 8 paid weeks of birth and adoption leave and 4 paid weeks for parental leave.
Employee Scholar Program:
We are celebrating the 20th anniversary of the ESP. We believe that individual and corporate success is motivated by lifelong learning; we enable employees to continue their higher education. We want to have the best-educated workforce in the world. ESP is one of the most comprehensive company-sponsored employee education programs in the world. More than 45,000 employees have earned more than 38,000 degrees.

  • Bachelor's degree required in business, supply chain, engineering or other related field.
  • Master's degree or MBA preferred.


United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
This job was posted on Tue May 29 2018 and expired on Sun Jun 03 2018.


  • Consult with customers to determine objectives and requirements for events, such as meetings, conferences, and conventions.
  • Review event bills for accuracy and approve payment.
  • Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security.
  • Arrange the availability of audio-visual equipment, transportation, displays, and other event needs.
  • Confer with staff at a chosen event site to coordinate details.
  • Inspect event facilities to ensure that they conform to customer requirements.
  • Maintain records of event aspects, including financial details.
  • Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise.
  • Negotiate contracts with such service providers and suppliers as hotels, convention centers, and speakers.
  • Evaluate and select providers of services according to customer requirements.
  • Plan and develop programs, agendas, budgets, and services according to customer requirements.
  • Hire, train, and supervise volunteers and support staff required for events.
  • Conduct post-event evaluations to determine how future events could be improved.
  • Direct administrative details, such as financial operations, dissemination of promotional materials, and responses to inquiries.
  • Meet with sponsors and organizing committees to plan scope and format of events, to establish and monitor budgets, or to review administrative procedures and event progress.
  • Read trade publications, attend seminars, and consult with other meeting professionals to keep abreast of meeting management standards and trends.
  • Organize registration of event participants.
  • Develop event topics and choose featured speakers.
  • Promote conference, convention and trades show services by performing tasks such as meeting with professional and trade associations, and producing brochures and other publications.
  • Design and implement efforts to publicize events and promote sponsorships.
  • Obtain permits from fire and health departments to erect displays and exhibits and serve food at events.


  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Speaking - Talking to others to convey information effectively.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Coordination - Adjusting actions in relation to others' actions.
  • Persuasion - Persuading others to change their minds or behavior.
  • Negotiation - Bringing others together and trying to reconcile differences.
  • Service Orientation - Actively looking for ways to help people.
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  • Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
  • Time Management - Managing one's own time and the time of others.
  • Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.


  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
  • Vacation & Paid Time Off
  • Adoption Assistance

Pratt & Whitney


Pratt & Whitney, a Raytheon technologies company (Nyse:RTX) designs, manufactures, and services the world’s most advanced aircraft engines and auxiliary power systems for commercial, military and business aircraft and have 43,000 employees. Its 1,400 GTF engines in service and more than 7,000 Pratt & Whitney military engines in service with 34 armed forces globally. Pratt & Whitney are committed to the highest standards of ethics and business conduct and thus works with an open heart and perfection to design, build, and service the world’s the most advanced aircraft engines. This is a mission, and a challenge to providing the care and intelligence to service aircraft engines and innovating and engineering a new and exciting future for aviation. Pratt & Whitney is committed to being the world-class provider of dependable engines, propulsion systems, parts, and services that meet customer expectations. The company experiences $21B annual sales during the year 2019.





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