Event Attendant

Tasks

• Greet patrons attending entertainment events.

• Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.

• Clean facilities.

• Settle seating disputes or help solve other customer concerns.

• Examine tickets or passes to verify authenticity, using criteria such as color or date issued.

• Provide assistance with patrons' special needs, such as helping those with wheelchairs.

• Guide patrons to exits or provide other instructions or assistance in case of emergency.

• Refuse admittance to undesirable persons or persons without tickets or passes.

• Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.

• Assist patrons in finding seats, lighting the way with flashlights, if necessary.

• Maintain order and ensure adherence to safety rules.

• Search for lost articles or for parents of lost children.

• Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances.

• Count and record number of tickets collected.

• Lead tours and answer visitors' questions about the exhibits.

• Manage inventory or sale of artist merchandise.

• Verify credentials of patrons desiring entrance into press box and permit only authorized persons to enter.

• Distribute programs to patrons.

• Give door checks to patrons who are temporarily leaving establishments.

• Manage informational kiosks or displays of event signs or posters.

• Work with others to change advertising displays.

• Page individuals wanted at the box office.

• Schedule or manage staff, such as volunteer usher corps.

Skills

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Speaking - Talking to others to convey information effectively.

• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

• Service Orientation - Actively looking for ways to help people.

Knowledge

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

• Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.