Emergency Vehicle Operator: EVO

Tasks

• Operate controls to open and close transit vehicle doors.

• Drive and control rail-guided public transportation, such as subways, elevated trains, and electric-powered streetcars, trams, or trolleys, to transport passengers.

• Monitor lights indicating obstructions or other trains ahead and watch for car and truck traffic at crossings to stay alert to potential hazards.

• Direct emergency evacuation procedures.

• Regulate vehicle speed and the time spent at each stop to maintain schedules.

• Report delays, mechanical problems, and emergencies to supervisors or dispatchers, using radios.

• Make announcements to passengers, such as notifications of upcoming stops or schedule delays.

• Complete reports, including shift summaries and incident or accident reports.

• Greet passengers, provide information, and answer questions concerning fares, schedules, transfers, and routings.

• Attend meetings on driver and passenger safety to learn ways in which job performance might be affected.

• Collect fares from passengers, and issue change and transfers.

• Record transactions and coin receptor readings to verify the amount of money collected.

Skills

• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Speaking - Talking to others to convey information effectively.

• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

• Service Orientation - Actively looking for ways to help people.

• Operation Monitoring - Watching gauges, dials, or other indicators to make sure a machine is working properly.

• Operation and Control - Controlling operations of equipment or systems.

• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

• Time Management - Managing one's own time and the time of others.

Knowledge

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

• Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.