As Executive Casino Hosts, we are responsible for developing and building guest relationships, responding to guests’ queries, and increasing casino revenue. We ensure customer satisfaction during the visit and provide quality services to them. Assisting in resolving guest opportunities, conflicts, and complaints is part of our daily responsibilities. We develop a relationship with VIP players to grow the VIP player base and increase company revenues. We attract and manage VIP customers and facilitate them regarding any concerns. We make decisions regarding valuable complementary and telemarketing approaches to solicit high-value players and grow the existing business. Working as Executive Casino Hosts, we develop in-house invitation lists for special events and other significant hosting events.
Core tasks:
- evaluate guests’ play to issue comps
- maintain and manage guests
- communicate with guests regarding services and promotions