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Executive Support- Network/System Administration job
Tech MahindraHerndon, VA
Description
Skills
Summary
Job Description
Client is looking for person who supported CxOs - CIO, CEOs. Worked under high pressure environment, supporting executives on-Call
Executive Support in Herndon, VA. This is for Client Expansion Project .
This position serves as a technical lead assigned to customer/Techmahindra for technical services. The position is responsible for and coordinates computer and network services, to include planning the utilization of computer systems, purchasing and installing equipment, coordinating and conducting systems training, and leading the association systems work groups. This position also provides direct technical assistance throughout multiple locations, coordinating with the Information Management Department of customer through Techmahindra
REQUIREMENTS:
Education and/or experience equivalent to a Bachelor’s degree in Computer Science or a related field
5 years of experience in technical services, networking, and or system administration
Excellent oral and written communication skills for communicating to management, Internal Audit, user community, and security violators.
Technical expertise in systems administration and security tools, combined with security best-practices and procedures.
Good analytical and problem-solving skills.
Ability to express to our users technical information in a non-technical manner. Candidate should have experience supporting Executives.
Provide hardware/software support - installation, update, configure, and troubleshoot
Provide support for all IT equipment - PCs, printers, scanners, laptops, PDAs, video conferencing and projection systems, and external peripherals
Ensure applications and hardware meet end user requirements
Support onsite and remote customers as required
Support software and hardware refresh/upgrade/configuration efforts – Windows7, Windows 10, MS Office, MS Active Directory
Coordinate warranty repair operations with vendors
Should be able to own the assigned tasks and provide daily update on the task
Candidate should be able to support On-call as this is a business support requirement
Candidate should be able to support Air watch, Smart Phones, GSuite and Familiar with ITIL Service model.
TASKS
- Back up network data.
- Configure security settings or access permissions for groups or individuals.
- Analyze and report computer network security breaches or attempted breaches.
- Identify the causes of networking problems, using diagnostic testing software and equipment.
SKILLS
- Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking — Talking to others to convey information effectively.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
KNOWLEDGE
- Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Tech Mahindra
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