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Expert Client Account Manager - Denver job

AllscriptsDenver, CO
Allscripts jobs

Company

Salary

Skills

Benefits

Job Description

Overview
Responsibilities
Cultivate relationships with client users and executives, building credibility and trust Serve as a single point of contact and resolution for the client. Aggressively manage escalated issues to resolution Ensure necessary level of engagement of Allscripts? resources, including support, services and management are executing in order to meet account performance objectives and client expectations. Proactively communicate Allscripts products, services, educational opportunities and strategies Drive customer satisfaction survey participation, scores with desire for client to be a reference site Support ongoing relationship with clients in partnership with Sales Executive to include understanding, mapping and documentation of client strategy and business goals Understand clients' business, how Allscripts' products can address, suggest additional products, inform Sales Executive of upsell opportunities Understand the client?s strategic priorities and organizational goals, business objectives, challenges, and capabilities in order to develop a client-specific strategy and tactical delivery Conduct periodic business reviews with client to review progress against defined goals and service delivery results Promote attendance and active participation in Allscripts and industry events Participate in select project oversight, ensuring the timely and successful delivery of our solutions according to client needs objectives Ensure product and service delivery projects are on time and on budget Maintain knowledge and status of all client escalated Support/Service level delivery issues Use knowledge and experience of regulatory requirements to insure clients are aware of and have plans for their practice needs Facilitate client contract and financial questions to resolution Be an internally recognized specialist on complex technical and business matters
Qualifications
Connect With Us!

Not ready to apply? Connect with Allscripts for future communications and career opportunities.

At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.Allscripts? policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. (function(d, s, id) { var js; if (d.getElementById(id) -- typeof(icimsAsyncLoadScript) === 'undefined') return; var jobtargetJssdkParams = new Array(); jobtargetJssdkParams['id'] = id; jobtargetJssdkParams['data-applicant-info'] = 'false'; icimsAsyncLoadScript('https://analytics.click2apply.net/ats/icims/v1.0.js', jobtargetJssdkParams); }(document, 'script', 'jobtarget-jssdk'));

Software Powered by iCIMSwww.icims.com

Estimated annual salary
$56,382
average
Minimum
$42,998
Maximum
$62,589

TASKS

  • Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
  • Recommend products to customers, based on customers' needs and interests.
  • Answer customers' questions about products, prices, availability, product uses, and credit terms.
  • Estimate or quote prices, credit or contract terms, warranties, and delivery dates.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Life InsuranceVacation & Paid Time Off
Vision InsuranceHealth Insurance
Retirement PlanDental Insurance

Allscripts

Type

Company - Public

Size

Large

Revenue

$1B to 2B

Location

Multiple locations

Industry

Engineering/Architecture
Computer/Internet

Founded

1986

CEO

Paul Black

Job Filters

Software EngineerAllscriptsHuntington, NY
Overview Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans...Read more
Sr Software EngineerAllscriptsHuntington, NY
Overview Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver worldclass outcomes. Our Vision is a Connected Community of Health that spans...Read more
Expert Software EngineerAllscriptsHuntington, NY
Overview Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans...Read more
Overview Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans...Read more
Sr Process AnalystAllscriptsAnnapolis, MD
Overview Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans...Read more

Closed Job Filters

Overview Welcome to Allscripts Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. OurRead more
Overview Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes.Read more
Overview Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes.Read more
MS Systems Administrator - VOIP OperationsAllscriptsTextile Finance, CA
Overview Welcome to Allscripts Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. OurRead more
Manager, Customer EngagementAllscriptsSan Francisco, CA
OverviewAbout Pulse8, Inc.Pulse8 is the only cutting-edge healthcare analytics and technology company that delivers an unprecedented view into risk adjustment enabling health plans to achieve theRead more
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