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About the Company
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Expert Global Solutions, Inc. (EGS) was founded in 2012 as an NCO Group, a privately owned Business Process Outsourcing company. The primary headquarter is based in Plano, Texas, the United States, with more than 100 locations across 14 countries and over 40,000 associates serving worldwide. Today, EGS company is acquired by Alorica, Inc., an outsourcing customer experience service provider headquartered in Irvine, California. It is owned by One Equity Partners. The company offers accounts receivable management services, including early intervention, back-office solutions, customer relationship management, fixed fee collection, and loan services for the industries related to healthcare, finance, and insurance industries to enable and optimize the revenue cycle. It values both its customers and employees equally. It offers a diverse range of opportunities across the country to those who are capable, self-driven, and hard-working individuals.
Departments
What departments Expert Global Solutions employees work at?
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Team
Professional experience
Professional Growth
How many years of experience do Expert Global Solutions employees have before joining?
Years of experience at Expert Global Solutions: Newcomers: 24%, Experiencers: 23%, Experts: 16%, Veterans: 37%. Expert Global Solutions employees have 8+ years experience on average before joining.
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Professional Growth
Where did Expert Global Solutions employees work before joining?
Where they've worked before Expert Global Solutions: Alorica, APAC Customer Services Inc, Bath & Body Works. Typical Expert Global Solutions employees have worked at Alorica.
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Alorica
APAC Customer Services Inc
Bath & Body Works
Professional Growth
What industries did Expert Global Solutions employees work in previously?
Industry Background: The most typical industries of Expert Global Solutions: Business Support Companies, Niche Retailers, Computer Systems Design Companies, Design Firms, Limited-Service Restaurants. Expert Global Solutions employees most likely come from a Business Support Companies industry background.
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Professional Growth
Where did Expert Global Solutions employees work before joining?
Past employers' size at Expert Global Solutions: Small: 25%, Medium: 8%, Large: 67%. Most Expert Global Solutions employees have previously worked at large companies.
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Educational background
Educational background
What did employees at Expert Global Solutions study?
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Top educational institutions
Where did employees at Expert Global Solutions study?
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Employee data
Professional Growth
How long do people stay in a role at Expert Global Solutions?
Time employed at Expert Global Solutions: <1: 1%, 1-3: 38%, 4-8: 46%, 9-13: 6%, 14-20: 7%, 20+: 2%. Most Expert Global Solutions employees stay with the company for 4-8 years which is the same as the industry average.
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Culture & Values
How does Expert Global Solutions rank for age & gender diversity?
Gender ratio at Expert Global Solutions: 51.0% Male and 49.0% Female. Age ratio at Expert Global Solutions: 16-20: 1%, 21-30: 46%, 31-40: 30%, 41-50: 14%, 51-60: 8%, 60+: 1%. Expert Global Solutions rates - 11.0% more female than the industry average. Most Expert Global Solutions employees are 21-30, which is below the industry median age range.
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Professional Growth
What are the top roles at Expert Global Solutions?
Top roles of Expert Global Solutions: Customer Service Representative, Pharmacy Technician, Operations Manager, Team Leader, Team Manager. The top role at Expert Global Solutions is Customer Service Representative.
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Customer Service Representative
Pharmacy Technician
Operations Manager
Team Leader
Team Manager
Career advancement
Professional Growth
How does Expert Global Solutions rank for career advancement?
Career advancement at Expert Global Solutions: very low. Expert Global Solutions ranks very low for career advancement which is below the industry average.
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Professional Growth
What companies do Expert Global Solutions employees go on to work at?
Future employers of Expert Global Solutions: Alorica, Archway Marketing, Comcast, EGS, Microsoft Corporation. People who work at Expert Global Solutions most typically go on to work for the Alorica.
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Alorica
Archway Marketing
Comcast
EGS
Microsoft Corporation
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Discussion about Expert Global Solutions
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Share your thoughts and ideas about Expert Global Solutions with others in our community.
What year was Expert Global Solutions founded?
Benjamin Gardner4 years ago
2011.
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What industry does Expert Global Solutions fall under?
Isabella Holmes4 years ago
Engineering/Architecture, Marketing/Advertising/PR.
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Where do I find Expert Global Solutions’s HQ?
Liam Brown4 years ago
The HQ is located in Plano, TX.
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What’s the gender distribution at Expert Global Solutions?
Benjamin Gardner4 years ago
49.0% female, 51.0% male.
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What’s Expert Global Solutions’s yearly revenue?
Sophie Hayes4 years ago
$1b to 2b
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Who is the CEO of Expert Global Solutions?
Sophie Hayes4 years ago
Bob Segert.
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How long do people usually work for Expert Global Solutions?
Liam Brown4 years ago
4-8 year(s).
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what kind of companies did Expert Global Solutions employees work for?
Sophie Hayes4 years ago
Large companies before Expert Global Solutions.
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How often do employees get promoted at Expert Global Solutions ?
Liam Brown4 years ago
advancement opportunities are very low
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Top future employers of Expert Global Solutions employees?
Benjamin Gardner4 years ago
Alorica, Archway Marketing, Comcast, EGS, Microsoft Corporation, TSI - Transworld Systems Inc., UnitedHealth Group, Walmart.
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Where did employees work before joining Expert Global Solutions?
Liam Brown4 years ago
Alorica, APAC Customer Services Inc, Bath & Body Works, Convergys, EGS, Hewlett Packard Enterprise, NCO Financial Systems, Walmart.
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How old are Expert Global Solutions’s employees in general?
Liam Brown4 years ago
around 21-30.
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Where did most of Expert Global Solutions employees go to school?
Benjamin Gardner4 years ago
Pima Community College, Rock Valley College, Strayer University-District of Columbia, University of Arizona, University of Phoenix-Utah.
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What kind of career opportunities exist?
A year ago
IOT and advance technology work.There is lot of workload & opportunity to work on different technologies🙂
A year ago
many chance of learning new technologies for career advancement ☺
You comment as
I heard there is no dress code compulsory!
A year ago
Yeah there is none 🤗
A year ago
No dress code in my office 🙂
You comment as
Surprisingly i got a call on the same day of applying, now i have an interview tomorrow, i am super excited
2 years ago
comprimise if you get an alternative position, dont leave the oppurtunity
2 years ago
Come on, get that oppurtunity and rock 💯
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what are the typical week hours for a full time person 😌
A year ago
Week hours have min limit of 40 but day hours are flex
A year ago
Very good, matched with my routine, and also got some flexibility in it as i required it 😍
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They care their employees and they help individuals to meet their personal professional goals
A year ago
Well it its true, its a big good thing
A year ago
Hmm, very nice to hear, i dont know about it, but its very good
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do they offer 401k plan ?
A year ago
they've 401k retirement plan🙃
A year ago
yup they do offer it to employees
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Do they have over time policy? 😏
A year ago
yess they have overtime policy and pay per hour 🥹
A year ago
Overtime hours are not excessive, they dont disturb your WLB
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I think the pay is very good and benefits are good enough to choose them over others
A year ago
no doubt about the financal perks and pay is very nice to others
A year ago
i dont know and dont even bother about benefits, i see the salary and its awesome
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what kind of financial benefits they offer ☺
2 years ago
No commisions, no incentive below 4 grade, only some time i earn performance based bonus
2 years ago
Performance based bonus, appraisal, and promotions 😉
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does they offer bonus?
A year ago
they really give appreciation to employees who work hard & achieve goals for set specfic time it's one of the best in appreciating employees😄
A year ago
bonus if given to employess every yr.
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A great company where you can learn
2 years ago
Good Company, Lot of things to learn😊
2 years ago
YUP U WILL GET EXPOSURE TO GLOBAL COMPANIES & THEIR WORK CULTURE🙂
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what is the paidtime off policy?
A year ago
PTO IS ONE OF THE BEST OPTION PROVIDED BY THEM , PTO INCLUDES PAID VACATION POLICY, TIMEOFF & ALSO PAID MATERNITY & PARENTIY LEAVE 🙂
A year ago
paidtime off policy is avaiable in company
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My location was in Las Vegas, Nevada, the job was Ok and the company is great
A year ago
Its a fairly paid job and its the biggest benefit 💯
A year ago
fast paced, full or learning and busy days 😚
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I am here for 2 years but i am not able to get a promotion 🫤
A year ago
Well said, you can not get a promotion just by sitting you have to hustle for it
A year ago
really it is, even the promotions are very good, you cant get them without working on your skills and capabilities 😉
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Really a cool workplace to work and also be proud of as an employee
A year ago
A good experience, it becomes adventerous 🌚
A year ago
Yeah a good decision to join them when they were not that big
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what're the working hours?
2 years ago
40 hrs per week :))
2 years ago
its standard that is 8hrs per day & 40 hrs per week max it can b e upto 10-11 hrs per day important projects
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Does management (assistant management) get paid weekly? Are they paid salary or hourly?
A year ago
Weekly, bonus if management, comp days
A year ago
Yes they do .They get paid by hourly
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I got to learn some new skills with my current job, and now i want to get a new role, whats the process for it
A year ago
the process is long but there is no lose in applying for it
A year ago
just go for it, involve your manager and prove your skills and capabilities for the new role 😋
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how is their pay raise policy 😉
A year ago
annually
A year ago
Annual raise to everyone 🙏
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they are spreaded over 14 countries with 100+ locations 🔥
A year ago
wow there must be so muhc potential 🤩
A year ago
I wanna work here right now
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what health benefits they provide?
A year ago
they offer health insurance & life insurance benefits to employees:))
A year ago
they offer vision, dental, & health benefits.
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TBVH, i think the management needs some improvements 😒
A year ago
I work and earn for my hours and hardship, and thats more than good for me 😌
A year ago
Yes rightly said, if you are working near management, or even in the office then you understand the importance of management
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how's the interview process?
A year ago
Overall the interview process is quick and they responded immediately after the interview and got the offer as soon as the final discussion is over within some weeks after the final round😆
A year ago
I give the interview for data enginer Aptitude Test: Consist of 2 sections General(40 Que) And Technical(20 Que) technical questions based on database and CPP.
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what type of questions you were asked in the interview?
A year ago
what do you prefer a busy day and 4 days week or a normal day and 4 days week
A year ago
about my experience, and my personal thoughts regarding the comapny 🌚
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I heard they offer remote jobs, whats the process for applying 🤫
A year ago
Wow remote jobs? can i switch my job to remote?
A year ago
I dont think there are good number of positions, most jobs required to work at office or site 😒
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Very good work life balance since i joined this company
A year ago
I used to live away to my family to work in other company, now i am in my hometown and very happy
A year ago
No stress, no pressure, sometimes i dont even feel like i do a full time job, its a very good workplace i would give 10 out 10 in employee retaintion and employee care 🌚
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Good to see people working in teams, and helping each and other with the work 😎
2 years ago
Its a great well-managed work place
A year ago
Workforce is huge, and due to such a large manpower the management needs be there all the time, and yes it really is ❤
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how long is the orientation and introiductory period is? 😛
2 years ago
depends on your job
2 years ago
3 months introductory period, and orientatin takes only 1-2 days 😶
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How do you see the promotion and advancement oppurtunities here
A year ago
promotions are relatively very fast and very often
A year ago
Too good 😘
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what's inluded in their office perks?
A year ago
one of the best office perk provided by them is work from home policy <3
A year ago
WFH policy :))
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I heard they dont have a 401K or a retirement program? 🥹
A year ago
They dont 😶
A year ago
Yes no such benefits so far, dont know if they are planning ☺
You comment as
I got to know that after 90 days i got paid days off but i never took them
A year ago
Yeah not a problem, its a good thing that you did not use them unknowingly and now you can cash them out
A year ago
Wow what a great moment for brother :D
You comment as
I did not attend the training first half? is that OK ? 😦
2 years ago
depends on the reason why did not you attend
2 years ago
Dont know, i always attented it 😆
You comment as
how much it takes to apply their for job?
A year ago
I applied through an employee referral The process took 2 days
A year ago
I applied through college or university. The process took 1 day 😍
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where is their headquarter located?
2 years ago
Plano
2 years ago
I think yes in the Plano Texas 🤔
You comment as
I see people are so intelligent, highly qualified, and well experienced, can i get a job here with no experience?
A year ago
be stubborn, apply until you dont get a job 😂
A year ago
do not target a dept, a position, or a specific section, get if you are getting other job, you first goal is to enter in the company to start your professional career 👍
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Job alerts from Expert Global Solutions
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Isabella Holmes
Career Advocate
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