Powerhouse retail service is a service that brings the best solutions to their client's problems. The company has the best solutions, no matter what industry it is. Powerhouse is trusted by a lot of companies with their nationwide facility maintenance needs. No matter if it's scheduled maintenance or an unplanned one, Powerhouse has solutions for all. The company even has solutions for the facility's exterior that makes the best impression. Any content of work is performed expertly. The company assures to solve their client's problem from multiple locations. The company invests in the number one resource, which makes them different from their opponents. Their people work from day to night just to satisfy their clients. They have developed and executed systems that help their employees work more productively. Their people and their technology is the reason why they can deliver the best service to their client.
Transform your tomorrowToday at Powerhouse At Powerhouse, you have the opportunity to transform the way our customers do business, as well as transform your career. Our entrepreneurial environment provides our employees with excellent experiences that enable them to develop their skills. At Powerhouse, you will have the opportunity to contribute from day one. Andthat's just the beginning of how we help you transform your tomorrow. The Company Powerhouse is a leading provider of Nationwide Retail Services and Solutions including Lighting, Fixtures and Graphics, Project Management, Sign Services, and many others. We leverage unparalleled service and technology to implement solutions that enable retailers to maximize brand presence and profitability. Our information services for surveys and audits utilize our powerful proprietary data management tool, Infinity by Powerhouse, to provide real-time accurate data for our customers. Founded in 1996, originally as a retail signage company, Powerhouse has always provided clients with unmatched service and efficiency. Powerhouse is always seeking team members who embrace our core values of great service, honesty, integrity and making a positive impact on others' lives. Our Vision To have a positive and lasting impact on people. Our Mission To consistently provide quality work, on-time, that always meets our customer's expectations. We will be accurate and precise in our job performance, communication, and customer service. The Opportunity The Facilities Coordinator is responsible for serving retail customers by providing service information and resolving service issues in a timely manner by phone and/or email. This position is located in the corporate office in Crowley, TX (S. Ft. Worth). ESSENTIAL DUTIES AND RESPONSIBILITIES: Manage a high volume of incoming work orders in a timely and efficient manner. Answer customer questions about scope of services, making appropriate suggestions to resolve the problem. Ability to analyze customer inquiries and determine means of resolution. Ability to answer the phone and/or email promptly to provide the best customer service possible. Input necessary data into computer system to track and follow up on customer requests. Contribute to the team effort by accomplishing set goals as determined by Manager. Ability to multitask in a fast-paced environment. Positive attitude and pleasant phone voice. Ability to remain calm and composed when dealing with an ever changing environment and demanding customers. Must be a team player and able to support teammates at any given time. Must be efficient with Microsoft Office Intermediate level or higher with Excel software. Must be able to pass a background check and drug screen. ADDITIONAL DUTIES AND RESPONSIBILITIES: Other duties as assigned. SUPERVISORY RESPONSIBILITIES: There are no supervisory responsibilities for this position. EDUCATION, EXPERIENCE, and TRAINING: One to two years related experience and/or training; or equivalent combination of education and experience. Previous experience in Facilities Maintenance/Construction is a plus! CERTIFICATES, LICENSES, REGISTRATIONS: There are no specific requirements for this position. COMPUTER SKILLS: Proficient in Microsoft Office programs intermediate to advance Excel skills PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally move/position up to 20 pounds. • While performing the duties of this job, the employee is regularly required to remain in a stationary position; use hands to operate/position; communicate/exchange information; traverse; position self; observe and assess. • Ability to understand work instructions. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. • This position works in an environment with moderate noise level. (Examples: business office with computers and printers, light traffic). What You'll Find at Powerhouse Challenging Work The work we do at Powerhouse is not only challenging, but it is meaningful to our customers, our employees and the communities in which we live and work. Independence At Powerhouse, you have the independence to invent, create and innovate; and the opportunity to help create best practices within the retail services industry. A Collaborative Environment The teamwork among our exceptionally talented people enables us to deliver superior customer service to our customers.