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Feedback Operations Analyst job
Tech MahindraBee Cave, TX
Description
Salary
Skills
Summary
Job Description
· The candidate will focus on feedback reports and escalations across client’s products · Candidate’s core responsibilities include new product launch management, escalations, feedback quality audits, and taxonomy reviews, deep dives and user insights across product landscape. · Manage communications with Feedback Product Specialist re: bugs, launches, and taxonomy management · Validate spike notifications and communicate impact to broader x-functional teams · Identify tags impacted by bugs, launches, or other change for reporting purposes · Perform feedback quality audits for upcoming launches and as needed; file bug audit bugs to Feedback PS as needed · Collaborate with Feedback PS to recommend/make improvements · Create trainings for Feedback PS and triage team for upcoming launches and generate weekly reports · Monitor all impacted bugs; provide input as needed (i.e. research product features, give additional troubleshooting, post relevant feedback reports, etc.) · Monitor Forums for new emerging issues reported after launch · The candidate will focus on feedback reports and escalations across client’s products · Candidate’s core responsibilities include new product launch management, escalations, feedback quality audits, and taxonomy reviews, deep dives and user insights across product landscape. · Manage communications with Feedback Product Specialist re: bugs, launches, and taxonomy management · Validate spike notifications and communicate impact to broader x-functional teams · Identify tags impacted by bugs, launches, or other change for reporting purposes · Perform feedback quality audits for upcoming launches and as needed; file bug audit bugs to Feedback PS as needed · Collaborate with Feedback PS to recommend/make improvements · Create trainings for Feedback PS and triage team for upcoming launches and generate weekly reports · Monitor all impacted bugs; provide input as needed (i.e. research product features, give additional troubleshooting, post relevant feedback reports, etc.) · Monitor Forums for new emerging issues reported after launch
Estimated annual salary
$67,606
average
TASKS
- Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes.
- Interview personnel and conduct on-site observation to ascertain unit functions, work performed, and methods, equipment, and personnel used.
- Analyze data gathered and develop solutions or alternative methods of proceeding.
- Plan study of work problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control, or cost analysis.
SKILLS
- Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Writing — Communicating effectively in writing as appropriate for the needs of the audience.
- Speaking — Talking to others to convey information effectively.
KNOWLEDGE
- Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
- Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Tech Mahindra
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