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Feedback Operations Analyst job

Tech MahindraBee Cave, TX
Tech Mahindra jobs

Company

Salary

Skills

Job Description

· The candidate will focus on feedback reports and escalations across client’s products · Candidate’s core responsibilities include new product launch management, escalations, feedback quality audits, and taxonomy reviews, deep dives and user insights across product landscape. · Manage communications with Feedback Product Specialist re: bugs, launches, and taxonomy management · Validate spike notifications and communicate impact to broader x-functional teams · Identify tags impacted by bugs, launches, or other change for reporting purposes · Perform feedback quality audits for upcoming launches and as needed; file bug audit bugs to Feedback PS as needed · Collaborate with Feedback PS to recommend/make improvements · Create trainings for Feedback PS and triage team for upcoming launches and generate weekly reports · Monitor all impacted bugs; provide input as needed (i.e. research product features, give additional troubleshooting, post relevant feedback reports, etc.) · Monitor Forums for new emerging issues reported after launch​ · The candidate will focus on feedback reports and escalations across client’s products · Candidate’s core responsibilities include new product launch management, escalations, feedback quality audits, and taxonomy reviews, deep dives and user insights across product landscape. · Manage communications with Feedback Product Specialist re: bugs, launches, and taxonomy management · Validate spike notifications and communicate impact to broader x-functional teams · Identify tags impacted by bugs, launches, or other change for reporting purposes · Perform feedback quality audits for upcoming launches and as needed; file bug audit bugs to Feedback PS as needed · Collaborate with Feedback PS to recommend/make improvements · Create trainings for Feedback PS and triage team for upcoming launches and generate weekly reports · Monitor all impacted bugs; provide input as needed (i.e. research product features, give additional troubleshooting, post relevant feedback reports, etc.) · Monitor Forums for new emerging issues reported after launch​
Estimated annual salary
$67,606
average
Minimum
$51,674
Maximum
$88,045

TASKS

  • Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes.
  • Interview personnel and conduct on-site observation to ascertain unit functions, work performed, and methods, equipment, and personnel used.
  • Analyze data gathered and develop solutions or alternative methods of proceeding.
  • Plan study of work problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control, or cost analysis.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Tech Mahindra

Type

Company - Public

Size

Large

Revenue

$2B to $5B

Location

Pune (India)

Industry

Computer/Internet

Founded

1986

CEO

CP Gurnani

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