Thermo Fisher Scientific is a biotechnology product development company located in Waltham, MA. The company's premier brands are Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services. Generating more than $24 billion in annual revenue, Thermo Fisher Scientific is a significant player in the research, healthcare, industrial and applied markets, with a range of customer touch points that is hard to match. The company offers various career opportunities at 600+ sites across the Americas, APAC and EMEA regions in an inclusive, global culture that values diverse talent. The core activity being scientific R&D, there are also opportunities in Operations, Quality & Regulatory, IT, Sales and more. As an employee, you can count on ample opportunities to grow your career as well as a comprehensive total rewards package which includes a competitive base pay, medical and dental plans, wellness programs, company-paid insurance, savings and spending accounts, competitive 401(k) and more.
Field Application Specialist Region Leader, Bioproduction Remote The Field Application Specialist Manager, will manage a team of Field Applications Specialists supporting the products and services of industrial bioproduction business ranging from cell culture, single use technology, purification and pharmaceutical analytics. Key Responsibilities: * Ensure that required technical support services for bioproduction products are delivered in the most effective and efficient way possible in order to achieve specific support related targets e.g. customer satisfaction and local/region/North American sales targets. * Responsible for tracking, controlling and reporting status of the user base using the bioproduction CRM database * Responsible for planning, organization and control of all technical support activities for the related Business Unit (e.g. demo, installation, alignment with technical support , training, customer follow up, escalation) and for controlling Support expenses and headcount plan. * Partners with FAS WW Technical Leaders on appropriate staffing to meet capacity demands of the (insert technology) business. Develops FAS roles within the regions including career paths and technical champions. * Acts directly to motivate, coach and develop the team in a changing business environment. * Acts as a mentor and role to ensure effective communication and education in order to develop both Product and Application expertise. * Coordinates and manages all support activities (from In-House to Field and from Pre Sales to Post Sales) related to the Business Unit in order to deliver timely and high quality support services in line with FY Order Plan and priorities. Responsible for implementation of Support Business scheduling process (demo, alignment with technical support and Customer training scheduling). * Manage and prioritize Technical Requirements and processes for the field organizations * Develop and track metrics for technical engagements * Oversee generation of Customer Facing Applications Data * Support FASs and Sr FASs in customer engagement activities, as appropriate * Partner with the Account Managers and Business Development Managers to ensure effective utilization of FASs and Sr FASs * Harmonizes/standardizes GEMBA and Process Review * Reviews relationships to existing internal partners and external customers related to the Business Unit and ensures a professional handling on different levels. Functions as mentor for crucial partner contacts to ensure interface with sales, marketing and service both on a North American level and corporate one. * Implements, coordinates and manages all support process (from In-House to Field and from Pre Sales to Post Sales) related to the Business Unit such as activities reports, customer escalation. Always seeks for improvements and/or new process and procedures. Implements company policies and act as company representative for the support business. * Leadership: communicate a positive and enthusiastic vision to other team leaders and support staff in order to maintain a high individual and team motivation and performance. * Ensure continuous up-to-date knowledge in the own field and related area. Ensure that customer related information is shared via Sales and Marketing Department Qualification: * Bachelor's degree in life sciences with deep knowledge in biotechnology and bioprocess. * Experience or understand the bioprocess market * Management experience is mandatory * Minimum 10 years of industry technical experience in therapeutic cell culture and process development in a cGMP environment * Experience in interacting with external clients and ability to present technical content to small and large group of audience * Strong leadership and management skills. Good communication, presentation and interpersonal skills. Customer focus. * Fluency in English orally and in writing. * Extensive experience in support function, substantial leadership experience. * Excellent communication & presentation skills.
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|Consulting & Upper Management||9.4%||6%||71%|
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