Thermo Fisher Scientific is a biotechnology product development company located in Waltham, MA. The company's premier brands are Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services. Generating more than $24 billion in annual revenue, Thermo Fisher Scientific is a significant player in the research, healthcare, industrial and applied markets, with a range of customer touch points that is hard to match. The company offers various career opportunities at 600+ sites across the Americas, APAC and EMEA regions in an inclusive, global culture that values diverse talent. The core activity being scientific R&D, there are also opportunities in Operations, Quality & Regulatory, IT, Sales and more. As an employee, you can count on ample opportunities to grow your career as well as a comprehensive total rewards package which includes a competitive base pay, medical and dental plans, wellness programs, company-paid insurance, savings and spending accounts, competitive 401(k) and more.
When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals. Location/Division Specific Information Midwest, ideally IA, KS, MO or NE - Remote * Working Conditions * Works remotely from home office. * Travel from 25% to 75%. * Valid Driver's license is required. * Most duties are performed at field locations which may require walking within customer facilities, standing while presenting or conducting meetings and sitting to complete documentation * Demonstrations may require moving equipment, manual dexterity and ability to lift up to 50 pounds How will you make an impact? Provides scientific expertise, applications support and training to customers on Ion Next Generation Sequencing and Applied Biosystems Capillary Electrophoresis products through a variety of interfaces including in-person, phone and email communications. Acts as a trusted expert to our customers, thereby increasing customer satisfaction and loyalty and contributing to the overall success of the business. What will you do? Pre-Sales Support * Performs product demonstrations at customer or company sites * Prepares and presents seminars * Helps support technical training for Sales Representatives. * Collaborates with Sales Representatives to develop technical selling strategies and accompany to customers' laboratories to provide technical and applications assistance in response to customer inquiries. * Participates in the field test site determination process. * Represents Thermo Fisher at conferences and trade shows to present Thermo Fisher products and gather information. * Accompanies Sales Representatives to Supports conditional sales placements in the field through on-site visits and telephone communication. * Generate and record opportunities related to the Thermo Fisher workflow including Service contracts and customer training. Post-Sales Support * Provides troubleshooting support to customers in the field or by phone/email. * Resolves and/or escalates customer issues & complaints. * Provides start-up applications training to customers both on-site and at Thermo Fisher training centers. * Demonstrates basic operating and troubleshooting procedures for Thermo Fishers' instrument and applications workflows. * Coordinates cross-functional engagements for significant situations that require unique and/or urgent response from customer facing team members. * Provides and continuously updates customer contact relevant information. Track, record and document relevant information from all enquires from customers Other Roles & Responsibilities * Reports on activities in the field on a regular basis to Manager and Sales partners through written reports and regular conversations. * Reports on technical trends going on in the territory by relating customer concerns and issues to the appropriate internal partners. * Stays current on scientific and industry trends and innovations. * Participates in inter-departmental projects * Accountable for managing expenses, scheduling and tracking activities. * Participates actively to support Sales and Service meetings as required * May be required to perform other related duties as required and/or assigned. How will you get here? Education * BA or BS in Biology, MicroBiology, BioChemistry or related scientific field. * MS or PhD is strongly preferred Experience * A minimum of 3+ years of laboratory or related work experience. * Extensive experience using personal computers and all Microsoft Office applications. Preferred Qualifications * 1+ year of working with ThermoFisher instruments preferred. * Experience in a clinical, diagnostics and/or regulated market * Experience in Agricultural studies and or business * Experience in a customer-facing role and/or providing technical and scientific presentations to a variety of audiences is strongly preferred. * Experience in Capillary Electrophoresis and/or Next Generation Sequencing (NGS) technologies preferred. * Experience in sample and library preparation for sequencing applications. Knowledge, Skills, Abilities * Is able to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. * Able to interpret a variety of instructions furnished in written oral, diagram, or schedule form * Demonstrates clear and concise communications and is capable of interacting with a diverse population of internal and external contacts. * Ability to partner effectively as part of a team to solve problems, negotiate solutions and arrive at a consensus. * Is customer-centric and keenly aware of markets, trends and competitors * Is tenacious, decisive, nimble and quick, able to adapt from one situation to another quickly * Anticipates needs and problems while creating solutions * Is curious, inquisit