As Field Support Specialists, we provide the first line of on-site field system support. We manage hardware, software, software applications, and networking to customers. We oversee field personnel on-site at customers or remotely. We provide technical support and service programs. We oversee product performance and maintenance, product installation, and project management. We also provide site planning and professional services. We coordinate resources to do problem resolution, problem escalation, and the use of system-level diagnostics.
Core tasks:
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