Field Technical Specialist, Dallas job

Field Technical Specialist, Dallas
jobs in
Dallas, TX
jobs at
Volvo Car Corporation







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Company Description


Job Description

You want to make a difference. So do we.

Volvo Cars is on an exciting journey, redefining the automotive experience by innovating to make people s lives less complicated. We offer you a once-in-a-lifetime chance to be part of making an impact in a company with unique opportunities to grow and make a true difference.

Job Summary:

  • Support the Volvo organization and the Volvo retailers with technical expertise and workshop process development.

Principal Responsibilities:

  • Assist the retailers in resolving difficult product technical problems
  • Analyze and report technical faults found on Volvo products
  • Perform inspections on alleged product failures and author incident reports
  • Provide feedback on technical or service-related problems to the appropriate Volvo organization
  • Follow-up retailer compliance to the Volvo requirements for the workshop processes
  • Follow-up retailer compliance to the Volvo requirements for technical training
  • Follow the Volvo Cars policies in the Business Management Systems
  • Perform special follow-ups, investigations and other requests
  • Support the enterprise with technical expertise
  • Make recommendations to Volvo retailers on how to effectively repair faults in the cars
  • Make recommendations to Volvo retailers on how to meet retailer workshop and technical standards

Competencies/Experience/Skills Required:

  • Expert knowledge of automotive technology or the equivalent product experience required. Minimum 10 yrs experience.
  • Associates or Bachelor of Science degree in Mechanical or Electrical Engineering strongly preferred.
  • Proficient technical writing and computer skills
  • Minimum 5 years of experience working at an automotive retailer preferred
  • Achieve and maintain ASE Master and Volvo Master technical training rating
  • Achieve and maintain ASE Master and Volvo Master and L1 technical training rating
  • Detailed familiarity with automotive service and technical policies and procedures
  • Expert knowledge of automotive high voltage, hybrid systems and diagnostics
  • Vehicle fire and collision investigation knowledge/skills preferred


  • Work independently to logically analyze a technical problem, identify the root cause and document the results
  • Effectively plan and coordinate daily and weekly scheduling of retailer visits, incident investigations and other FTS activities
  • Record information using Volvo specific diagnostic tools (i. e. MCD-Hub and to download programs and software using Volvo specific computer applications DHA and SDA)
  • Access and utilize all relevant Volvo systems (i. e. TIE, VIDA and Office products and computer hardware)
  • Effectively communicate in English, verbally and in writing.
  • Persuade and negotiate via phone, in person, build and give effective presentations
  • Interact with employees and customers in a Volvo retailer
  • Measure results and take corrective action when needed
  • Proficiency with computers to communicate, download software, analyze, collect and store information
  • Push for continuous improvement, search for new and innovative solutions to technical and workshop problems
Application currently closed
This job was posted on Sun Dec 09 2018 and expired on Sun Dec 16 2018.
Minimum $41110.95511713933
$72338.22441430333 average
Maximum $104428.11344019728


  • Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
  • Perform data backups and disaster recovery operations.
  • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
  • Configure, monitor, and maintain email applications or virus protection software.
  • Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
  • Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
  • Plan, coordinate, and implement network security measures to protect data, software, and hardware.
  • Analyze equipment performance records to determine the need for repair or replacement.
  • Confer with network users about how to solve existing system problems.
  • Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
  • Design, configure, and test computer hardware, networking software and operating system software.
  • Perform routine network startup and shutdown procedures, and maintain control records.
  • Load computer tapes and disks, and install software and printer paper or forms.
  • Train people in computer system use.
  • Maintain logs related to network functions, as well as maintenance and repair records.
  • Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
  • Coordinate with vendors and with company personnel to facilitate purchases.
  • Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.
  • Maintain an inventory of parts for emergency repairs.
  • Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.


  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Speaking - Talking to others to convey information effectively.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Operations Analysis - Analyzing needs and product requirements to create a design.
  • Programming - Writing computer programs for various purposes.
  • Operation Monitoring - Watching gauges, dials, or other indicators to make sure a machine is working properly.
  • Troubleshooting - Determining causes of operating errors and deciding what to do about it.
  • Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  • Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
  • Time Management - Managing one's own time and the time of others.


  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

Volvo Car Corporation


Company - Private




Multiple locations






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