First Data

I originally started as a receptionist transferring incoming calls to disputes, chargebacks, or the fraud department from numerous banks across the nation. I applied to the chargeback department and worked cardholder accounts on charges that they didn't recognize, and would investigate the charges and do a chargeback, or send to the fraud if the charges were fraudulent activity. Identify, research, and resolve cardholder or client, bank issues in a timely manner. When the call center went into overflow of calls in queue I would help answer incoming calls including activation, removing holds on the account, and remove service charges if applicable. Exceed customer expectations using quality assurance, collaborate with team members in other departments. Always greet cardholder first with my name, and verify caller before opening a case, document each call. Have empathy and putting myself in the cardholders shoes and work each claim as it was my own. Close each account with an update.

I was hired as a credit officer, worked hard and promoted to senior credit officer with my own team.

I was in position to communicate with different engineers through the architecture that the company decide to implement.

First Data is now Fiserv, my story is my resume. Is this long enough. Nope, still need more characters apparently.

I was always worried about job security and being laid off. I worked there for 10 years and had 6 different jobs

It will be working for Client is good to develop the skills and involve to participate the activities

First Data used to be a great place to work and then benefits slowly declined...no 401k match etc. Employees started to leave and not be repaced...remaing folks had more work with the same pay.

Fun productive workplace , constructive meeting great contests and motivational meetings excellent training and development tools and techniques very skilled management staff.

Taking calls in fraud retention, talking to client, collecting information to serve our clients with the Best services possible. Call Center, transfer calls to correct departments with the best professional voice to keep client calm, and assured them we will provide the best service. Balance dispute file.

Worked there for 2 years workplace was a good place but management was worse. Chances of personal growth is there but people there have groupism and they tend to choose their own people

First data was a very friendly place to work and if we needed anything management got it for us. We also traveled a lot to different sites to install telecommunication equipment. Our vendors were great they would set us up with golf outings when the weather was nice.