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Floor Lead job

Sur La TableAlexandria, VA
Sur La Table jobs

Company

Salary

Job Description

Description

The Floor Lead contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey. This role supports either a General Manager (GM) or Store Manager (SM) in the achievement of sales goals and directs daily store operations as Manager on Duty (MOD). The Floor Lead reports to either a General Manager (GM) or Store Manager (SM).

JOB DUTIES AND RESPONSIBILITES:

  • Models and holds employees accountable to customer service standards.

  • Contributes to an environment where employees are informed and capable by supporting training for all employees.

  • Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed.

  • Works as a part of a high-performing team to achieve stores sales plan. Supports sales driving initiatives, creates daily agendas and directs selling activities as (MOD).

  • Provides coaching in the moment and performance feedback to employees and communicates performance issues directly to the General Manager or Store Manager.

  • Directs employees to ensure appropriate merchandise stock levels, merchandise presentations, and ensures selling floor is adequately stocked according to visual standards.

  • Stays informed by maintaining product knowledge, accesses available training and seeks out additional resources when necessary.

  • Completes inventory transactions including but not limited to, receiving, MOS, and RARs. Rings employee transactions.

  • Demonstrates exceptional verbal and written communication skills with employees, customers, field management and corporate office.

  • Ensures adherence to applicable wage and hour laws. Accurately records time worked according to SLT policy.

  • Additional responsibilities as assigned by General Manager or Store Manager.

ESSENTIAL FUNCTIONS:

  • Ability to communicate verbally and work cooperatively with employees and customers.

  • Ability to remain in a stationary position for up to 3 hours at a time.

  • Ability to move about the work place coaching and directing employees; selling to customers and retrieving merchandise from storage or sales floor.

  • Ability to grab, reach, push, pull, bend, stoop, kneel and crouch in order to demonstrate, retrieve and replenish merchandise.

  • Ability to work a varied schedule to observe employees and customers at different times of the day, week and year.

  • Ability to ascend/descend ladders in order to retrieve and/or move merchandise.

  • Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse in order to accomplish work.

  • Regular and predictable attendance.

  • Ability to lift and/ or move merchandise weighing up to 35 lbs.

EXPERIENCE AND REQUIRED QUALIFICATIONS:

  • 1 year of retail sales and customer service experience. Prior experience as a Sur La Table Sales Associate, preferred.

  • 1 year of retail supervisory experience, preferred.

  • Proficient in POS Systems.

  • Some experience with MS Office Suite (Outlook, Word and Excel).

  • May require Food Handlers Certification.

Sur La Table Core Competencies for Everyone:

  • Focus on the Customer: You inspire and delight your customers.

  • Be Genuine: Your communication style is respectful, effective and sincere.

  • Make the Right Call: You effectively blend knowledge, experience, wisdom & decisive action.

  • Take Ownership: You are committed, responsible and provide solutions.

  • Achieve Results: You meet and exceed goals and expectations.

This job description represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, may be part of the job. This job description is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice.

Estimated annual salary
$69,176
average
Minimum
$28,587
Maximum
$109,491

Sur La Table

Type

Company - Private

Size

Large

Revenue

$100M to $500M

Location

326 King StAlexandria, VA, 22314and others

Industry

Retail - Home Furnishing

Founded

1972

CEO

Diane Neal

Job Filters

Forklift Driver (SLT)Sur La TableIndianapolis, IN
The Forklift Driver contributes to the success of Sur La Table by safely moving product through the distribution center to service all internal and external customers. The Forklift Driver reports to either a Distribution Supervisor or Operations Manager...Read more
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The Shipper Receiver contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey. This role supports the achievement of sales goals and store operations by organizing the stockroom to support efficient...Read more
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PART-TIME COOKING CLASS / KITCHEN ASSISTANTWant to help people have a great experience as they learn to cook? Do you enjoy keeping things clean and organized in the kitchen? If so, our Kitchen Assistant role could be the perfect fit for you.The Kitchen...Read more
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The Chef Instructor, Savory contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey. The Chef Instructor blends culinary talent and teaching skills to support the Resident Chef in driving business...Read more
Floor Lead (SLT)Sur La TableRaleigh, NC
PART-TIME RETAIL SALES FLOOR LEAD Do you love all things cooking? Are you interested in sharing that passion with others? If so, the Retail Sales Floor Lead position at Sur La Table could be the perfect opportunity for you. This role contributes to our...Read more

Closed Job Filters

Assistant Store ManagerSur La TableNew York, NY
The Assistant Store Manager contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey. This role supports a General Manager (GM) or a StoreRead more
Floor LeadSur La TableArlington, VA
Job Details Description The Floor Lead contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey. This role supports either a General ManagerRead more
Sales Associate - CentennialSur La TableCentennial, CO
Job Type Regular Part-Time Job Duties and Responsibilities The Sales Associate contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey. ThisRead more
Chef Instructor - SavorySur La TableArlington, VA
Job Details Description The Chef Instructor, Savory contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey. The Chef Instructor blendsRead more
Assistant Store ManagerSur La TableCorte Madera, CA
Job Details Description The Assistant Store Manager contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey. This role supports a GeneralRead more
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